Go Daddy customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Go Daddy.

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Viewing Go Daddy customer service reviews 1 - 25 out of 336
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03
Oct

Posted by harvform


on 10/3/16 at 11:33PM

I have contacted them 4 times and submitted documents 4 different times. The documents are clear the people looking at them are idiots. I can not get anyone in the verification department to contact me. The customer service department does not have contact with this department except my email. What a joke! They keep rejecting documents that they don't know what they are supossed to look like to begin with. I can not believe these people. I have called corporate.....no answer...left message...what kind of customer service is this? They also have not called me back. I have 6 domains and I can't get customer service. I need to move all of my business from them.

28
Sep

Posted by Anonymous


on 9/28/16 at 10:19AM

I've been with GoDaddy for several years with no problems and would highly recommend this company to many of my friends and colleagues, up until yesterday when I spoke with the most vile person I've ever come across in my entire life! His name is Robert. He basically screamed at me and then threatens to cancel my account. I called in because I was not aware my website was taken down for non-payment. Robert said Go Daddy had sent out several e-mails regarding this. The only e-mail I received was on my secondary account and yes, I received several e-mails on this but not on my active website. After being put on hold for 11 minutes(I'm sure on purpose) Robert came back and said he could retrieve my website, however, they would charge me over $100 for this or my other option was to give me the information to rebuild my website for a mere $65.00. What a racket and scam they have going on here. I have kept EVERY piece of correspondence from Go Daddy and I never received any notification that my website was going to be canceled. I asked Robert to resend the e-mails they sent out at which time he said he couldn't because the account was closed???? Robert then preceded to tell me if I would've paid my bill the account wouldn't have been canceled. I asked to speak to a supervisor and he said he couldn't transfer the call but preceded to tell me he has a 95% approval rating. He also could not give me a name or phone number to call to speak with someone above him.

24
Nov

Posted by Anonymous


on 11/24/14 at 2:02AM

Useless customer support and inconsistence software system Godaddy have...

29
Aug

Posted by Anonymous


on 8/29/14 at 2:45PM

Customer service is atrocious at Godaddy these days. Sad to see a once-great company in such a total decline. and now they have the nerve to raise their prices substantially. Anybody who knows better has already left... wish I did years ago.

14
May

Posted by Anonymous


on 5/14/14 at 3:15AM

I have emailed you 3 times and called the number and no one answers. Pretty disturbing for a major Company such as yours.

27
Apr

Posted by goodbye godaddy


on 4/27/14 at 7:01AM

Godaddy clearly has gotten too big to care about their customers. I called with a simple question about renewing my domain and I ended up transferred 3 times before the final person told me to look it up on their site. Really? Good riddance Godaddy!

07
Sep

Posted by Yetman


on 9/7/13 at 1:27AM

The worst service I have from this company, no matter how many times I reported to them about the problem of the mail account, but no answer...

even I sent the report to their service support mail, what I got is the returned mail....

we paid for the mail account,

26
Jun

Posted by GoDaddy sux


on 6/26/13 at 10:06AM

Absolute worst customer service ever! This is the stuff movies should be made of if it didnt hurt our business. Domain services, Dory, told us that her boss "was AWOL" and no one was allowed to have his voicemail. Spoke to Trey at customer service, he told me he "spoke to the department of the office that handles certain situations and he could not help me". I asked for his supervisor and he told me no. This after two hours on hold! Spoke to Greg at Office of CEO, he would not stop yelling at us on the phone to even hear our questions. If you value your business, do not ever get involved with these idiots at GoDaddy, they are criminals who will only take your money and nothing else.

09
Jun

Posted by Gayle


on 6/9/13 at 1:41PM

I just purchased a domain for a company that I am starting. The company name.com was unavailable. I tried a number of different possible domain names but they were either to long or had the possibility to create some confusion among potential customers. I was so pleased when the sale rep just added my state CT to the company name and I was able to get the company name and the .com domain like I wanted. I even sent an email to his supervisor. What I didn't realize until 3 days later is that he spelled the name of the company wrong. He left out the word "in" (name purposely with held until I contact executive company office - which the initial customer rep and his supervisor Chris. F refused to provide for me. He said they didn't have that information!) out of the company name so of course the name was available. But who wants a word missing from their company name when trying to get people to go to their website? I don't! What makes matters worse is that I paid out nearly $200 in marketing materials (business cards and magnets, car magnets, shirts for staff, notecards, pads,...) which are now all useless to me. Because their systems were down on the day I placed my order, Joe, the sales rep was unable to set up my account or email for me. If he had been able to do this I would have seen the mistake immediately. There is, in fact, another company with the exact same name that I was told I could have. Upon reporting this to a first line rep at least I received an apology. However, when I was transferred to Chris F. he was down right rude, accused me of being at fault because I did not verify the domain name in the confirmation email, he said people often misspell their company names (guess GoDaddy thinks a lot of its customers) and that's just how it is. He did not even apologize. I asked if my conversation with Joe wasn't recorded to show that I kept saying the name the way I wanted it. He replied, maybe it was, and maybe not but it doesn't matter. It's not like we're going to track it down. I asked to speak with his manager and he said he wasn't there. I asked him to leave a message and have his manager, Chris N., call me back on Monday. He said he could take a message but couldn't guarantee that the call would be returned because he usually doesn't return customer calls "at his level." I then asked for the owner's name and address but apparently they do not provide this to the staff and supervisors because he did not know how I could contact someone in upper management. I am a health care professional as well as a business person so I always try to aim for a win-win situation whenever possible, however, Chris F., talked down to me because I was a female and thought he could keep giving me the runaround. Additionally, when I changed the domain name, he told me that the special which they were running when I purchased the incorrectly typed domain name was no longer in effect and it was going to cost me an additional $69.95! Boy, what --lls! (rhymes with walls). I will pursue this until I reach someone who understands that a little good will is worth more this day and age than being right (even though they weren't right either), so I am not writing the name of my company or my domain name. Chris F. and Chris N., you need to be busted back down to the rank and file. Perhaps there you will learn a couple of the first rules of customer service. 1) Apologize for the problem whether it was your fault or not; 2) Tell the customer you want to try to work with them to get to the bottom of the issue. Lastly, remember to thank the customer for purchasing from your company. You failed at all of these! Mr. Parsons, I don't image you have time to read comments from your customers, but if someone knows an address where I can write to him please post it here or email me at (somebody please check to see if I spelled my name right - you know how we customers are with our spelling!).

17
Nov

Posted by Anonymous


on 11/17/12 at 1:29AM

The number worked. Seems outdated. Tech Support line is #3 now. I was a 35 minute phone call with 20 minutes of holding. He ran "tests" on my website.

01
Nov

Posted by imangrytoo


on 11/1/12 at 8:37PM

For all you who are whiners and complainers, just remember this one thing------

It is YOUR responsibility to keep your stuff up to date, secure and accessable to you, period.

If your password is password then you deserve to and eventually will loose everything, tard.

Can't setup email on your phone?
Ask the makers of the phone why it isn't clear and all up front on their devices to setup email. Iphones bury the important settings for that, why?

For all you who know this already but still whine and complain, get a basic education on how the internet works, then you may better understand and not be so ready to complain when your email is delayed by a few minutes or don't get instant gratification when you move services somewhere new and do not see your website working right then.

CSR's, wherever they are, are well educated in all this but after a few thousand of your moans groans and agressive belligerency towards them, it's a wonder any of them have never said that you are a stone cold idiot and should not have access to any pc in some cases. If there was a way to reach thru the phone and slap you, they would do it.

Patients is a CSR's main virtue, usually not yours, because you are angry about something. To endlessly have to put up with idiots who cant manage their own passwords let alone navigate some basic website menu to help recover it says it all.

Go to a local low budget college and take a 2 hour class on how it all works, then you maybe will be more patient with CSR's who are frustrated with your lack of education about the net to nearly the point of leaping into some hiway traffic to end their suffering.

Applaud if you love this.
Shut up if you don't.

What I don't like about Go Daddy:
1.You have to call for refunds. After 10 years they still have no automated system in place for this.
2.Bad website setup for ease of use, awesome for confusion and forced call-ins by clients, I suspect marketing is all behind its creation.
3.You have to pay somehow to get fast help, either your cell phone minutes, long distance (for those still not using cell phones) Yes they have a toll free #, advertised it too, and an 90IQ should be able to guess what it is. Also, at least they are there answering phones all the time unlike low end understaffed places who only talk to you by email.
4.What their uppers show themselves to be like on tv; crude, sexist, party animals is on the mark, but the low end CSR's still try to fix your errors best they can
5. IMO they support SOPA, they only reversed that decision because of all the users who bailed that same day, many many thousands of domains were being transferred.

23
Oct

Posted by Janet


on 10/23/12 at 2:15PM

Please cancel this order, your website advertised this as instantaneous and automatic which is what I needed on the date that I ordered. When that did not happen I found another company who could get the job done. Your website was/is misleading, very misleading, I have made copies of all of the misleading statements that imply that on the date of my order everything would be done automatically and it wasn’t. Since your company did not live up to what you advertised I expect a full refund via PAYPAL immediately. This is not my first request for a refund and I am getting very fed up at this point. If I do not receive refund within the next 48 hours I will seek a legal remedy to this situation that will include damages for my time and emotional distress this is causing me. Shame on all of you!

19
Oct

Posted by Anonymous


on 10/19/12 at 7:47AM

can't access our email account, very frustrating

19
Oct

Posted by Come Mummy


on 10/19/12 at 7:43AM

I am able to into my emails using firefox browser; internet explorer is still an issue.

19
Oct

Posted by goingnuts


on 10/19/12 at 7:30AM

I was able to get hold of their customer support after waiting for 10 minutes. They mentioned they have an issue with emails for the past 1 hour, are aware of the issue and working on it.

Every month we have issues with this company of one form or the other.

17
Oct

Posted by Arunex


on 10/17/12 at 4:34PM

My ftp accounts weren't working at all. I sent in reports which were of no use. After trying to get my ftp accounts working, I decided to send in a report stating:

"I cant create an ftp user. keeps giving a comment \"FTP user name is unavailable. Please select a new user name\" I gave names like \"cjuser\" \"jackie\" \"randguy\" and multiple passwords and tried different paths. Why the hell is nothing working!?" The response was the step by step instruction on how to get an ftp account. Which had nothing to do with what I asked. Does no one read my messages?(September 13 Incident ID:

My account then got blocked. I sent in a report saying "my account was just blocked. what the hell!?" and got a response stating how to retrieve my password which has nothing to do with unlocking my account. (September 21 Incident ID:

I sent yet another report saying "My account has been blocked for over 2 weeks. Please unlock it". There response was how to get my password back again (October 10 Incident ID:

Sent another message stating "My account is blocked. I registered with my old email address which is about 3 years old and haven't used it since. So naturally I don't have the password for it anymore. Please just unlock my account (arunex) as I do not enjoy wasting all this time I paid for to use this service. Contact me via email at [email protected]" I got a response how to retrieve my password and have it sent to my email account I signed up with... (October 11 Incident ID:

Sent another report stating "I am so disappointed to see that even large companies still have useless/stupid employees. Incident ID: 16521282 was reported stating that My account is blocked and I last used my email address 3 years ago so forgot the password. I then get a response stating how to get my password sent to my email. Please just unlock my account. contact me via email [email protected]" this time I received a message how to unlock my account at long last. (October 12 Incident ID:

After following the procedure properly, Finally received a message stating:

"We have updated your customer account email address as you requested. Please use our account retrieval system. You can retrieve your customer number and reset your password from this page:" (October 14 Incident ID: 16543086)

I followed the steps and had to repeat the process 2ce as my account was blocked again immediately after I unblocked it. Thanks for being useless go daddy support.

15
Sep

Posted by Anonymous


on 9/15/12 at 6:16PM

I just finished a conversation with customer support and I felt the person was angry with me before I even started to make my request. He made excuses for not giving me the $5.99 credit explained in the 9/12/12 email from them. I had just renewed my account less than 24 hours prior to receiving the email. I asked for credit now instead of waiting for 364 days until my next renewal date and he said no. He said I could use it now to renew even tough I JUST renewed! He said I should look for discount emails concerning renewal; the credit was for interrupted service NOT renewal but he didn't get it.I wish he had treated me more politely and that he had listened to my reason!

13
Sep

Posted by Anonymous


on 9/13/12 at 10:22AM

I don't know why everyone is giving Go-Daddy poor ratings. (2.5 seems a bit low to me.) I did wait a bit to get a rep, but once I got him he was very professional and polite even though what I was doing was making sure my dozen or so domains didn't renew.

My experience was positive--in fact very positive. They did a good job for me on this call.

11
Sep

Posted by Anonymous


on 9/11/12 at 2:22PM

for the past two days, i have called, but a recording comes on saying "the person you're trying to reach is not accepting phone calls at this time."

i am in need of technical support for i product that i purchased.

10
Sep

Posted by Anonymous


on 9/10/12 at 5:23PM

here in hawaii, cannot access my e-mail,
hard enough being a small business person,
this is the icing on the cake

10
Sep

Posted by Anonymous


on 9/10/12 at 4:44PM

after 7 hrs being down im pleased to say I'm back in business. NYC

10
Sep

Posted by plantlady


on 9/10/12 at 4:44PM

NOW it's saying is fatal error, if you're seeing this contact customer care. How the hell can we contact customer care when we can't even get through to Go Daddy? I will be filing a compensation claim, i've lost a ton of money today not being able to get my emails.

10
Sep

Posted by Anonymous


on 9/10/12 at 3:47PM

Everything up and running here in Nevada. Good job GoDaddy.

10
Sep

Posted by anonymous


on 9/10/12 at 3:20PM

I am in Washington State and emails are back up and running. Had to restart my laptop to receive emails again.

10
Sep

Posted by Anonymous


on 9/10/12 at 3:19PM

Website & e-mail have been back in Brooklyn, NY for the past 20 minutes or so, so far...hope it lasts!

Viewing Go Daddy customer service reviews 1 - 25 out of 336
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