Posted by Anonymous
customer service sucks
Dotster customer service
Please find Dotster customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Dotster listing at any time if you have new information.
- How to reach a live person:
- Press 1 for sales. Amazing how when they think they will get new business companies will always have someone ready to answer the phone, but when you need help it is impossible to find anyone :)
- Hours of Operation:
- Monday - Friday, 6am - 6pm (PST)
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
30
Dec
03
Jun
Posted by garyide
Terrible web tools, terrible operations, terrible support.
- I cannot update my Subdomain records - an acknowledged bug for 10+ weeks now.
- I cannot add SRV records to my domain without support
- I was not able to update DNS records without errors
- When changing the administration UI, they changed my MX configuration to values 3-4 years earlier. No explanation and the lost email was lost business.
- Custom support often takes over 72 hours to perform simple tasks. They close tickets that are not resolved.
Stay away, I am transferring.
03
Aug
Posted by Matt - From UK
I can not for the life of believe that a company in this day and age do not have available support or any contact details for e-mail. I am in the UK an they only have a US Number which is only contactable in hours relative to the time difference also.
Shocking, will never use Dotster again!
28
May
Posted by 3Dhendo
Dotster is the worst
NEVER USE DOTSTER
Site was down for a whole weekend, when it came back up it was the wrong config information so I had to set up everything again. No reason for this, just happened.
Wanted to make a complaint but no email, contact support or complaint procedure. The telephone numbers given to me didn't work.
This company is a joke. I pay money for this! I will be cancelling my account these guys are idiots
04
May
Posted by alex7103
I am not sure that Dotster customer support is good enough. (1) The company did not notify me before they blocked my free account. (2) They also instantly blocked my access to files and did not give me a chance to retrieve them. (3) E-mail of the customer support is not accessible. (4) The login page for free services is not working.