Read the reviews below to see the experience other people have had when dealing with customer service from Burger King.
We went to the Burger King on Veterans Blvd in West Fargo ND the place was not clean, the high chairs were so dirty I wouldn't even put my grandson in it. I'm surprised no one fell on the floor in the play land the floor was very greasy. I told the manager about the high chairs and his comment was "oh". They were not that busy at 7:00pm
Their people behind the counter at the Gaithersburg MD location taking orders don't speak enough English to understand what we want. I wanted a large cheeseburger with bacon, lettuce, tomato, mayo and jalapenos, and an iced tea. Jose tapped furiously at the keys on his screen for about 2 mins. I got the large burger with a couple items missing, a small cheeseburger, and fries....all about $14. When I tried to get him to correct it and refund a portion of the money, he could not comprehend me. Someone else had to help him. THAT person tried to make some excuse about the nature of the problem and at that point, I raised my voice for everyone around me to hear clearly and said "....the PROBLEM is that you hire people like Jose who come to my country and work here, dealing with the public, and he does not speak or understand enough English to do his job....and you wind up with angry customers !..."
Things got pretty quiet, and the girl quickly refunded me the difference. I don't use the little screens they installed for customer self service, because I prefer to be sure of what I am getting....and with all their nomenclature and pictures that don't quite look like what you actually get, you can't be sure. Those screens are there because they are trying not to deal with ordering, because they save money on hourly wages and the few people they DO hire are cheaper and less skilled.
Today while at the BK on 103rd in chicago il, 60628. I ordered a double BK burger $5.15.when I went to pay the store charged me 7.40. of course I inquired about price the server was very rude telling me I was mistaken on the price I assured her the I knew what I saw on the menu however I drove back around and requested a mgr . Then the server told me the menu was incorrect, WHAT!!, Why didn't u just say that in the first place instead of telling me I'm mistaken I was so mad I left. I've supported BK for many years but after this disrespectful servers behavior you all can get lost.....
We stopped at the BK IN Kingstown Center, Alexandria, Va.22315. We ordered a Whopper with a coupon #8971, and 1 10 pcs of Nuggets. When we got home with are meal, there was i Big Fish sandwich 2 large fries, 1 small coke and 1 Dr. Pepper. The order # was 37. There was no code on the receipt. The time was Sunday Sept. 2, 2018 time was 1:11 pm. We go to the BK once a week, but this time we got bad service. My husband asked if he was having a bad day, he did not reply. Ignored my husband.
On 6/30/18 my wife entered your building to open at 5:00 am, only to meet a burgular with gun to be held up. This could of been prevented with alarm systems which they do not have. Not even working cameras that are in operation. I am so disturbed about this. She is not saying much about it but after being together over 9 years I have learned her and feelings. With an alarm system this could have all been prevented by either scaring the armed thief off or the police being there before hand. They are so lucky that they were not injured or shot. I know if they was injured or shot that Burger King would have such a Law suite that it would cost your business so much. This store is so outdated but they do not want to spend the money. Many years myself in business I learned you have to spend money to make it. Come on Burger King Wake Up! At least have alarms installed
Lots of hollering and cursing at each other.. The cashier went across the parking to Quick trip came back in and started touching orders did not burger to wash her hands even after she sneezed in her hands she continued putting orders together...took over 30 minutes to get my order,by that time my shakes were half melted..
Yesterday I went to do laundry on 72nd St in Tacoma Washington. I had clipped a coupon for 2 cheese burgers w/ bacon etc. Figured I would treat myself and enjoy while doing my laundry as I hadn't been to a fast food place in a couple years. After what was done to my food I'm still sick and I doubt that I could ever ever eat there again. One of the burgers had a regular sesame seed bun and the other I have no clue what the bun was. No sesame seed and the bottom had weird markings and black Mars everywhere. I stood there speechless. But that's not the worst .The bacon looked like it was set on the grill for one sec. It was almost completely raw. I only wish I had thought to take pictures cause seeing is believing. My stomach is still sick. Needless to say it went in the garbage. All of it. I worked in fast food at McdMcDonal fir 14 yrs and I'm not one to take the food back and cause a seen. But I also know that's not how the bacon is supposed to look. Something needs to be said before people get really sick. I tried contacting through a survey but the store number they gave me 12886 isn't working. I can't call cause I'm hearing impaired so you were my next option and hopefully some how some way this will reach the corporate office. Sincerely Debra Frichette. I don't have a receipt to look for a survey number because the food was unacceptable for human consumption. That bad. Debbie
We went to the Burger King in Swartz Creek Mi today and ordered 4 whoppers and 2 of those with cheese. Of course none of them had cheese on them despite being wrapped in wrappers that said they had cheese. We called the manager who's name is Jesse and she said they were made correctly and accused me of lying. More than once. Very rude and unbelievable shes a manager. Won't be going back there again.
The Burger King in Rincon Georgia has a bad sanitation problem. There were no clean tables to sit at. I used a Clorox wipe to clean the table and seat and what came off was disgusting. If the tables are that dirty wonder how clean the kitchen is. Want be going back. The staff has bad customer service relations.
I like Burger King burgers but can't eat in a dirty place.
Freida Burton
This complaint is in regard to the Burger King in Fife, WA.
I went there for lunch and first of all they did not listen and took the wrong order. Second of all after I complained... then they said that they would correct the order just by adding cheese on my Whoppers. Third of all before I ordered... it took over 10 minutes of waiting and I was the first person in line. There were a lot of people pissed off and some walked out swearing. The service is terrible and the workers do not look like they know what they are doing!!!!!!!!!!!!!!
I ordered 2 sandwiches this morning to go and when we opened them up they were wrong! Again! 2 sandwiches. I don't know why we keep going back there. The last 4 or 5 times they have been wrong. I don't know how they stay in business. Last time we went in to eat 5 customers in a row had wrong orders. I am not exaggerating. 5 customers in a row. Ridiculous.
A few weeks ago I visited a Burger King 2423 S Carrollton New Orleans,LA 70118... and the bathroom lock had made a minor cut on my finger... I place my order and when I was done I ask a black male manager for a band aid.... without even asking how the cut occurred, he say no, he did not have any.... I think Burger King needs to either retrain or hire managers who actually cares for customer wellbeing.... I will return to this Burger King to obtain this managers name...
The burger King in tilliams corner Alabama is the worst I have ever had they can't get your order fight bump cause meat and bread just don't go together how can yellow hire people that can't read or write I have never been so mad they had the never to tell meat I can't order a plain double whopper plain just meat bread and ketchup hoe can you tell a customer that I will never go to a burger King again hope they all get shut down I am post on Facebook book and yelp and any other place I can so people will know how they let there employees act inside a store
I'm sitting outside the Burger King on the 5000 block of Van Nuys Boulevard in Sherman Oaks. The tower signs is in such poor paint it's like 10 different colors and oxidized and it really makes your brand look bad the last time I was here a man that had his pants pulled down so far that you could see his genitals was in the patio area and he came up to the window and it was right next to my table then he came into the restaurant and walked all over drink out of the drink machine nobody from the restaurant made any attempt to ask him to leave it was very shocking they don't seem to have very good management here and it's a shame it's one of the few fast food restaurants on this section of the street for quite some way.
I have complaint about your employees in North Charleston SC..On the morning of may 1st 2018 about 9:25am, I was buying 2 item off the dollar menu. The employee rang up 3 item instead of 2. She had issues getting my order right. I told her no problem give me something else she started arguing with me. The came over I told her what happened she act like oh well.like like messed, up the order but the employee did. I'm a regular customer from time to time,you really need to know that so of your employees are incompetent..location Dorchester Road and Paramount Drive North Charleston South Carolina
On April 29, 2018, approx 1:55pm, I was at the drive thru at 20800 Groesbeck Hwy, Warren, MI, 48089, when my son was placing an order & was asking a question, the young lady at the window shouted out to him in a very bad tone "I' m not talking to you". She then said the total of the order (which we thought she was talking to us again, & she said it so nasty again "I' m not talking to you"). We drove off & went to Wendy's. She needs to be trained on how to talk to people.
The service at the Greenbriar Parkway location in Atlanta Georgia on Thursday evening, April 12,2018 was TERRIBLE. I ordered two small hamburgers only at the drive thru at around 7:06 pm an FINALLY got served at 7:32! This is extremely poor service and will not be tolerated by me anymore because I will not patronize this location again. Although I was not happy to wait this long, I was patient and decided to ask the lady at the window...who did not apologize for the wait...if they were at least offering anything complimentary (like a soda), for the inconvenience. She said no because she was not a manager,but she could give me a cup of water, There was no receipt in the bag, so, I had to look up a corporate site in order top place this complaint.
Several cars behind me left when they realized there was such a long wait and I certainly should've done the same thing...my time, self-respect and money are worth more than what I spent at that Burger King.
A sad, sad reflection of the terrible customer service that is so prevalent. As a matter of principle, I will not be insulted there again!
Daniel Schwartz,Joshua Kobza, and Jill Granat:
Mary, Miranda and Bruce at BK 4358 have always provided me exceptional kindness and prompt customer service'¦Even early in the AM when some customers may be '˜grouchy' or rushing.
MY HOPE IS THAT CORPORATE WILL ACKNOWLEGE THEIR EFFORT, KINDNESS, and also clean environment (seating area and also restrooms). Thank you. Please do not let these good employees go unnoticed! Thank you- April
My name is Paola Cova and I live in Ohio, to day a friend of my and me decide to go for launch at the Burger king located at Maysville Pike in South Zanesville Ohio as we did many time before. The service was absolutely a disgrace and the food cold, no ice in the soda machine for about 45 minutes or better after I and many peoples asked for ice. We order the special that you feature now "2 whopper for $6.00 " We are senior citizen and I know that Burger Kink offers free drinks for senior with an order( always did before ) but the girl at the register refused until another employee confirmed. They exchanged my 2 cold whooper but they new were as bad as the first one; I was charged $ 7.29 and when I ask why she replied in a very unkind manner " because that's what it is" but I know I was over charged. I ask her for a receipt she reply "I don't have one, no paper in the printer" I asked to see the manager and was told they don't know where he is. I wait for over 30 minutes to see the manager, and then I was told he does not wanna talk to me.
PS. During the time That I was in your establishment about one hour and a half I witnesses more than seven costumer with complain and re-found for wrong large order.
In your establishment #6525 South Zanesville Ohio I was treated with much DISRESPECT, And I believe it should go to your attention. I am still debating if I should call the Better Business Bureau. Please excuse my writing I am Italian.
