Posted by Roper
Good Afternoon. I was wondering if you have to have an account to purchase a cashier check. Thank you.
Bank of America customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Bank of America.
18
Mar
24
Feb
24
Feb
10
Feb
Posted by Anonymous
I am really disappointed in BOA. A suspicious text came in on my wife's phone asking us to call BOA (at a phony telephone number) in reference to our credit card. We called BOA Customer Relations and their response was.... just disregard the text. We told them we have the phone number they asked us to call back and would certainly assume the fraud unit would like to have the number. We had to ASK and almost beg to speak to the fraud unit!!! The fraud unit was of no help. They said they would make a note and that was it. WHAT??? No wonder there is so much fraud... your unit gave us no help and appeared they did not care!!!
04
Jan
Posted by Anonymous
Injured levy spouse--My account has been frozen, the suit does not name me, and all of the funds frozen were earned by me. How do I file an injured spouse petition to unfreeze my money that came from me. My wife is ill and hasn't worked in years. This is her named debt. Girma Lemma
22
Dec
14
Dec
04
Dec
Posted by Anonymous
We have a business account with Bank of America, Austin Texas airport location..since they are short handed they decided to close 2 lanes and just have commercial line open.. Manager proceed to tells us that we should arrive earlier because of our large change orders. When I ask him about it he said to me that it was common courtesy how would I like it if he went to our place of business 5 minutes before we close and placed and order. I told him I would welcome it since that's how I get my paycheck. So unprofessional and he's the manager.. I guess he wants us too arrive earlier so we can sit in that 1 lane he has open.
01
Dec
Posted by Manny
I'm not a member but, am very disappointed at the lack of professionalism demonstrated to me until now, I wlked in to the McCreeless Branch on Ada street with legal court judgement documents on a member if yours named Fernando Guajardo Jr & his Daughter Kimbetly. DBA F& K painting or K & F painting. Attached with the legal ibstrument was a copy of a check with tge routing & account number whete drawn. I left both copies with the representative since August 2015 & yet to hear an updated collection status for me.
26
Nov
25
Nov
Posted by louis
Dear Corporate Office,
I am very upset with the way my girlfriend and I were treated at your Lakeport, Ca Branch of BOA. The manager's name was Chevy. My girlfriend and I were recent victims of a horrifying fire here in Lake County California. We have been receiving checks from our insurance company Mercury Insurance for severe damages to our home. The check was issued by BOA. We have had to have these checks endorsed by several banks one of them Chase , the other Wells Fargo. We have cashed two previous checks that were also issued by BOA with no problems or issues from the BOA staff. I just want to bring to your attention how rude and unprofessional "Chevy" the manager at your Lakeport Branch was. He should not be working for your corporation, it is very maddening and sad to see someone who lacks professionalism to someone who has been devastated by loss of personal items from a fire. These checks are to fix and repair damages to our home. To top it off Chevy even charged us $5 dollars to cash a check issued by your bank. I was considering opening an account with BOA, but after this experience, I will be taking my business elsewhere. I hope this person is repremended for his lack of professionalism.
Thank you for your time and understanding.
Louis Ocken
20
Nov
Posted by Anonymous
I had ordered a safe pass for my accounts, but nothing has been delivered. I am outside of US and I try to connect the customer services without any success, because the 800 numbers don't work from Greece. Via email doesn't exit and I am very disappointed and dissatisfied about your services. Can you provide me a way to order a safe pass?
13
Nov
05
Nov
Posted by Anonymous
my name is Patrick fountain,I have a ongoing claim at the check dept. my claim # is .I have been trying to get the paperwork to start the process.I have called many times and was told they would get it to me.I was told it was faxed to me 4 times,mailed 2 times,e-mailed 2 times.I have yet to get it.What is the problem!You have my E-mail if you got this.
03
Nov
02
Nov
28
Oct
Posted by Kdeminie
On Oct.22,2015 attorney Michael Tiffany of Tiffany & Tiffany put a lien on my BOA checking account. On Oct.24,2015 he faxed a release of the lien to BOA legal department. However,today is October 28th and BOA has NOT released the lien and are continuing to resubmit and bounce checks I had written prior to the lien. Kathy Deminie
25
Oct
Posted by jayne grint
Unfortunately, I am on EDD for the first time in my life. I filled out all the paperwork for the EDD and submitted it correctly. The EDD corrected the errors and sent everything to Bank of America (BOA). I did not receive any payments and it had been over a month. I went to the EDD office and they told me to call BOA. I did and a very rude woman told me that my address was wrong and she was "holding my payments". The address was of my ex-husband's not anything I had given to the EDD. i confirmed with he EDD and a very nice lady there contacted BOA to straighten everything out for me. Still no card. When I did received my card, my ex called to tell me that BOA had sent a card to his address too. I called BOA to straighten out and be sure that I knew which card was valid. I spoke to a young woman who was rude and condescending. She said that my DOB was incorrect. Wen I explained that I had just gotten the cars that I received activated, there was no issue with my DOB. She said that that rep didn't check it correctly (REALLY???) Then she kept asking how much money I had gotten from the EDD. I kept telling her "none" this was my first card. She kept asking me that over and over and over and said she could not help me without that information. She told me to go online myself. I did and the "security info was incorrect" NOT! By now I am crying my eyes out trying to figure out what to do. I needed to put my card money into my WELLS FARGO checking because I don't know how to pay my mortgage with a BOA VISA. I tried calling one last time. I spoke with DAVINA BATTON. She was kind and apologized. She recognized that I had been crying and took the time to go thru the process with me and I did it. Listen to the tape of that insensitive rude woman you have working in your CUSTOMER SERVICE. I am cancelling my BOA travel rewards account and my Alaskan Air FFM account. Wells Fargo would never treat me this way. I'm sure you will just delete this but I feel better venting even to my computer. The way I was treated was shameful. DAVINA BATTON should be a supervisor teaching the rude ones how to deal with the public especially at their worst of times..unemployment and worried about paying the bills while looking for work. SHE is your outstanding employee.
23
Oct
08
Oct
Posted by GELongoria
We received an inbound call from "Bank of America Fraud Unit" for a credit card belonging to a household family member. It was an inbound call so we have no way of confirming its legitimacy. I tried calling the number posted online (one I had confidence was legit), jumped through all the hoops to speak to someone and no one would confirm if an active fraud query was open on the account since I was not the named cardholder. All I wanted to know was if the call was legitimate and needed to be forwarded to the family member or if it was a phishing attempt and should be ignored. Instead, the account will remain vulnerable until much later this evening when that family member returns home.
I understand your security protocols, but we too have our own and won't divulge information to incoming, unverifiable calls. If Bank of America wants us to play a role in mitigting fraud by protecting our account information, it needs to employ procedures that allow us to do so.
04
Oct
Posted by Anonymous
EVERY person in America needs to close their accounts at this UN_AMERICAN,corrupt and sleazy bank.Why hasn't the government closed this bank down?They LIE at EVCERY turn and have actually gotten rid of their Customer Service Department at the office of the CEO!My last resort was to go to my local branch.That too has changed whereby you don't even sign in anymore to get service,,,so I asked the manager that was just standing near the door if he could help me with my checking account.He said he was on the phone with a client.Stupid and a liar as he did not have a phone in his hand and was not at his desk!.I sit and wait and he leaves the building and drives away.I asked a teller when the manager will be back and she said that he was gone for the day!They must take lessons on how to mistreat customers in a 100 ways or less!
01
Oct
Posted by Anonymous
at 12:36 pm today you see me at the Lake Elsinore, ca., Lakeshore branch at the outside south east side ATM and as I cross the access road to go to my car in the parking lot I see a Mexican playacting like he is doing his mobile phone under the shade of a tree directly across from me. you will see this on your surveillance video. he is a goon sent by a management dog inside your bank branch to goon me. stalk and stare. identify that old dog and fire that. the idea is that I will confront the wetback and then the favorite crooked local cop will be called in to do lockup on me . your management dog is a gang member. I do not fit with old dog agenda. although I am old (70) I will not do and give money to a old bag. I don't fit with old dog agenda as I do not do old dog welfare and I must be setup and spring the trap and get entrapped.
28
Sep
Posted by Anonymous
I do not understand why customers are questioned by, I assume employees of B of A, while waiting in line inside the branch. I am very uncomfortable discussing my business for others to hear nor do I want to hear someone discuss their business. This practice is not professional and should be stopped. If I return to the Augusta Rd. Donaldson branch, I will not participate in this "Show and Tell" practice. If that means I will need to participate or take my business elsewhere, then so be it. I have accounts at other financial institutions that respect my privacy and will be open to the transfer. I do not intend to discuss my banking business in an open forum and I sincerely hope this does not lead to my termination of my B of A association.
23
Sep
Posted by Anonymous
Disgusted is the only word I can describe for our experience with this customer service representative. Our 17 year old son with PDD had fraudulent charges out of CA. On his account. Ayesha, the representative was insensitive and unhelpful. After 45 minutes on hold , most of the time with her in complete silence, not updating us on what she's doing, she was able to tell us she could not do anything until the charges were posted. Our son was not aware of most security questions she was asking. She actually snapped at him saying "I cannot accept coached answers".... Causing my son to become more and more anxious. My son clearly stated that I (his mother) could speak on his behalf and she continued to ask questions making him more and more anxious. This was a very poor experience and this woman has no business in a customer service field. Makes us want to close every account with BOA. Even after explaining the situation to this woman, there was still such a level of insensitivity "she stated she is not aware of everyone's health issues???" Completely unacceptable. This whole experience was so unprofessional and this representitive needs a lesson in acting like a human being!
21
Sep
Posted by Anonymous
I have just had my card declined and when i rang customer services they said my account had been suspended due to me not supplying requested compliance information. I told the customer service person that I had in fact supplied the information by the requested date. She was extremely helpful and rang the compliance dept. She was kept on hold for 30 minutes to be told that they had the information and that the my card would be reactivated. The customer service lady was excellent everything else was very poor. I will be looking for a new bank when I return to the usa from the uk.
