Read the reviews below to see the experience other people have had when dealing with customer service from Bank of America.
Our office represents an individual with a Bank of America account. We need an Authorization to Release of Information Form to obtain bank records. The Bank of America website has quite a few releases but not specific ones related to client bank account information, etc. Please let me know which form would suffice to obtain our client's records.
I am a business banking customer at the branch on Bowman in Little Rock, Arkansas. A wire transfer of $10,000,000 USD was sent by my business partner in Seoul, South Korea to my Sun Construction and Ready Mix Concrete LLC account in Little Rock. Bank of America never credited my account and refused to trace or investigate the wire transfer after I emailed the transmittal receipt that was sent to me. Donna Austin, Branch Manager was put on notice in December 2021 to be expecting the wire transfer. Luis Cantu is the Regional manager. I emailed him and called him several times and got voicemail. He never returned my phone calls nor answered my email.
Finally, I decided to contact a responsible person in charge to investigate this serious matter.
Bank of America in Van Nuys CA has lost/stolen my $ 5000, but they won't filed my fraud report. I have reported in person and by phone. They claim they've sent a check to my address and it's been cashed, but they don't give me a copy of the check or other evidence because they know I was not in the U.S. at the time they sent the check and the time it was cashed.
I've sent emails to the branch manager,Marlon Guzman, but he doesn't answer my mail, but calls and says don't communicate with me by email just call me.
I'm going to report this to every FTC,CFPB and DC in LA. If you don't investigate and recover my money I will go on social media and warn people and ask for public help.
Kind regards
Shahram K. Padrah
been trying for weeks and weeks to get a settlement for a judgement that came up on a title search...trying to complete a Short Sale on my house and give you back your home as i believe Bank america is the owner and Shellpoint mortgage is the administrator the judgement is listed as Jack Cordero from 2005. Need someone to verify it is still open and send me an Email with a n amount of settlement and warrant of release so i can finalize the Short Sale the judgement was included in a bankruptcy however the bankruptcy was Dismissed I would appreciate a answer to this issue as everyone i spoke with has no answers or solutions Time is of the essence before all documents have to be redone.....Thank you
Can't wait to get my mother to another bank.. Bank Of America is just as abusive in their practices as a person on the street.. There is always an issue with this bank when it comes to my mother..You act like people are taking advantage of our Mother..my mother is 84 years old..and she should always have access to her money or anyone who has her okay and best interest... So sick of the abuse coming from this bank..and now my mothers account is on hold...so agitated..and disappointed that I couldn't even pay my mothers rent..!!!
I respectfully requested the bank to NOT take all the funds out of my account at one time, $751.86, I asked that they take out 1/2 this month and the remainder next month, I explained that to take all at one time would place us in jeopardy, I explained that we are on a limited income, this stated with a complaint of fraud, the amount listed above was from a loan that was never put into place, I had given all of the bank info before electronic signing, the payment on the loan of $700.00 was to be $128.00 per month for 12 months, the 1st payment was $228.00 witch was taken from our account, they also took $523.53 out of the account stating that our payments would be that amount for 12 months, so I requested the bank to stop payment, because I had not agreed to that amount for payments, the bank paid them out of our account the amounts listed above ($751.86) in total. this is what my claim was about, now after checking my bank account I found that after paying my monthly bills that the bank has charged me 3 overdrawn fees ( $105.00)which has me further in the hole. Also I have contacted the fraud section 4 times, I told was that I needed to refile my claim and was told that the bank would send me the claim form, which I have never received.
I had my cellphone, light up with " Christmas colors ", on a company advertising 1month free...POF dating service...i held off the chronic emails on this for months, and stated in order to get 1 mon.free, needed a credit card...i wound up getting charged $ 16.90 times 5, plus an additional fee of $ 19.99...this totals $ 104.49..ridiculous..i deleted this 1 month introduction, this must be a fly by night company...the 2 customer service numbers must be fraud...they are # 1 800 252 0044, the other .no live human voice, either...i did send a letter addressed today, to BBB in Bethlehem, pa..that this is a typical " Christmas scam "...
Customer service stinks. I recently had a credit report done and you still after all these years have my name linked to my ex husbands account which he fraudulently opened by forging my signature years ago. You assured me about 9 years ago that my name was not on the cards. Guess what morons, it still is. My name should be taken off now. I am looking into an attorney because I cannot reach you by phone
We have received several 'debt collection' call from BofA;the first was Dec 2016,followed by calls in April and July. After each call I called the number given and am told that there is no record of the call placed to me, no record of the need for a call as our acct is current and always has been. The call center agent is pleasant but unable to offer any info as to why the calls were placed or how to get this issue resolved so that we don't get any more calls. I am sick of trying to get this fixed.
Somewhere in some computer at BofA someone has checked a box that shouldn't have been checked. Wr want that item identified and un-checked or whatever it will take to stop these calls.
BofA has enough bad press on the web re illegitimate phone calls. Please know that if this isn't resolved to my satisfaction i will be contacting as well as any other places I find that may help me make these calls cease and desist. Clara Maureen Gomez
I will advise every friend and family member I can locate to drop Bank of America as their bank. Your lack of compassion surrounding the death of my mom Roberts J Brown and her two pods listed as myself and my sister is something I would have never anticapted from such a well known bank. Because of your lack of a heart we had to cancel a memorial service for my mom because Bank of America says were not correctly set up as her pods. We are all the family she has left and our hearts are torn to bits because we miss are mom and now Bank of America has said well too bad suffer. Just an FYI Bank of America the agreement to set us up as PODs were done in the presence of two attorneys a paralegal and my mom with all her family by her side. So who are you to say anything different. This was a very tragic event and your lack of compassion well I guess I should have seen it coming. We did the best we could in a very bad situation.
Mr. Ceo Sir "most Urgent" & "time Sensative"
live In Houston, Texas
I Am Selling My House And The Title Company Has Found A Judgement Lien By Boa In 2008 On My Homestead House Which Is Illegal In Texas.
Sir, My Attorney Selina Has Been Calling Your Legal Department And Talking To Them Since Last 8 Days But Nobody Is Responding To Execute This Issue.
My Closijng Date Is End November And I Need A Clearance Letter From Boa.
Kindly Exepedit The Solution
Thank You
I don't understand to much that it takes 4 months to complete an investigation. The bank called me in March or April that someone was ileally tampering with my account, so I went to my local branch and received account and debit card. That is from Account but I followed I notice some wierd withdrawals out my account so I called the fraud department. They told me to get another account and new debit card. That was from checking account 9272 to 0146. And finally the strange with drawl stopped. I only received one 500 dollar payment out of 3500 dollars who ever did this got a cease and disisst order against my mortgage company Nationstar. Now I'm down 3500 and my home is hanging by a thread to be foreclosure. Every time I call the banks fraud department they say there working on it, for 4 months. That's pretty longtime every time I call its a different excuse now the new one is I gave the people my account #'s which totally un true, I need my money or I'm going to loose my house. Please help me I need all my money returned please I was paid one 500 dollar refund in 4 months, it goes from January to august.....please help
I am writing this complaint because I feel that I am not being treated fairly from your customer service department. I have been trying to get some lead way into a fraud committed on my accounts. I di not at any time give them my account number. I also changed my account 2 times as suggested by BOA and once in my own. And I sent all the information by fax from a BOA Branch m anagrr office and also faxed it from Office Depot. I called the fraud department and they said they did not receive it. So identify it with all pages with the number on it I even sent the letter from the states attorneys office. I did not give anyone my account numbers. Thank you Michael Gabrus.
My account was closed people would refuse to give me information. I was referred Corporate Security Mr.Asmat Qazi called him 12 times he will not call be back. Thank God now people in Charlotte Corporate office, they checked around and got me information on what is going
I would like someone to email me and tell how can some one in BOA Make a decision that this is fraud when the moron that works for BOA DOES NOT DO ANY DUE DILIGENCE. I WILL DEMAND YOU RELEASE MY MONEY AT ONCE OR BRING A LEGAL ACTION AGAINST THE BANK IMMEDIATELY. BOA DOES NOT HAVE THE LEGAL RIGHT IT IS NOT A COURT ONLY A COURT CAN HOLD THE MONEY BANK DOES NOT HAVE ANY LEGAL right to hold my money. I expect a email from legal in respond to this mail
I was contacted with regard to possible fraudulent charges on my account.
I could not understand the recorded message of the charge in question and opted to call and repeat the code number I called and provided that code 5 times and was informed the code number I had just been given was " invalid ".
I hten called and waited several minutes before speaking to " Cariah " who not only tried to speak over me several times after she had asked a question i was attempting to answer, but treated me as if I was a mentally underdeveloped small child.
I appreciate the effort of protecting my account but the inconvenience of your system not working properly and the condescending posture of your telephone personnel make the effort somewhat diminishing in returns.
I have been dealing with the Bank of America fraud department for three and a half years and gotten nowhere for unauthorized charges on my credit card. No one wants to handle it. Therefore they just don't bother to reply either via email or phone messages. I have spoken to over 80 different agents with Bank of America none of whom knew what the other was doing whether they looked at the notes or not.
