Find the latest Alaska Airlines and Horizon Air news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
"Our company's success wouldn't be possible without the award-winning Customer Service, industry-leading on-time performance and solid execution by our outstanding employees," Alaska Air Group CEO Brad Tilden said. "On behalf of the leadership teams ...
"We received several top honors during the past year, including being named the most on-time major airline in North America for the second year in a row and winning our fourth straight JD Power award for Customer Service," said Brad Tilden, ...
1 on-time major airline in North America and winning our third straight JD Power award for Customer Service," said Bill Ayer, Alaska Air Group's chairman and chief executive officer. "The outstanding efforts of our employees are at the heart of our ...
A ticket purchased at an Alaska Airlines or Horizon Air airport location or through a reservation call center will cost $15 more per person than the ...
A $100 fee applies to changes made through an Alaska Airlines or Horizon Air call center or airport ticket counter. Bring proper identification. ...
Ticket changes made through an Alaska Airlines or Horizon Air reservation call center or airport ticket counter incur a $100 (USD) per person change fee or ...
Tickets are nonrefundable, but can be changed for a $75 fee when changes are made online at alaskaair.com ($100 when made through a reservation call center or ticket counter and $125 when originally booked through a travel agent and changes are made ...
... subsidiaries of Alaska Air Group, Inc., are notifying about 1500 customers of payment card misuse by a former call center employee. ...
