Posted by Brittany
Just had a most rewarding and pleasant conversation with Brittany, who was so patient & went to great lengths to solve my dilemma. Hats off to a great customer service rep!
AT&T Wireless customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from AT&T Wireless.
28
Dec
07
May
Posted by Shell
Cingular Wireless PCS phone number 512-588-3923, Keeps calling my personal cell phone about 5 to 8 times a day. Tried to contact Cingular Wireless PCS regarding this, all I get is an automated system that wants to know if I am calling about my account. Just because they have caller ID and have my number does not mean I am a Cingular Wireless PCS account holder. This automated system just thinks I am . I want the calls to stop. They leave messages and fill my voicemail up but with their accents it is not understandable.
18
Jan
Posted by Anonymous
Calling ATT Mobility (Wireless) actually works quite well. When they are not overloaded with calls, they answer reasonably soon. The reps ALMOST ALWAYS understand my issues and find the answers.
However, ATT's other departments (for landline home phones, business phones, internet service, TV, etc) don't have a clue. Calling there always leads to confusion. I'm almost done with them. Using their wireless accounts is still worthwhile.
08
Jan
29
Nov
Posted by Jane Doe
I received a phone call that was a robocall spammer for "Credit Card Services" (I hung up). Caller ID said "Sanders Lance". Google searches says this number was issued by New Cingular Wireless PCS. Trying to contact that company brought me HERE! So how do I report that this number was apparently issued to a spammer, or is a spoofed number?????
20
Sep
Posted by Anonymous
At&the is not a very good company. For some reason my wireless bill continues to grow every month. They also continue to add 15 dallars because they continue to state that we are using data when our data is off.we have gone through hurricane and they disconnected my phone because of data usage. I'miss not please with the company I wished I never bought a wireless phone with them.
15
Jun
Posted by AT&T Sucks
These three New Cingular Wireless, PCS, LLC (AT&T subsidiary that I assume is named differently to avoid association with this piss poor company reputation) are calling me with nobody on the other end of the line. I called one of them back and they are "no longer in service":
I have had very poor service from AT&T the 2 times I tried them (land line and then cell service). I will NEVER go back... and now this direct/scam calling from AT&T is annoying.
09
May
29
Aug
Posted by Anonymous
I just want to report several AT&T numbers being used in IRS phone scams. Where can I report those??? While I am here I will say that I left AT&T in 2007 after buying a cell for my very ill Mother on 25 June and put my cell in as 2 speed dial even though I was living in her home as a she was dying. Told her how to dial me and she tried once and within an hour went to sleep (sounds nicer than a come) and died July 1. I returned the phone July 3rd and was told I needed to pay a large penalty as Mom hadn't fulfilled her contract. I said her earthly contract was up but I still had to pay. I wrote the AT&T co and got a form letter and coupon which I returned with a draft of a Letter to the Editor. Next I got an apology and a check which I also returned but accepted the apology. And cancelled all our AT&T family cells and went to Verizon. Then another check plus what I called "hush money" -- also returned and the harassment word used. After reading the other reviews, I am so GLAD TO KNOW AT&T STILL IS LIVING UP TO THEIR POOR REPUTATION.
17
Aug
Posted by tiredofbeingscrewed
This is absolutely the most incompetent company that I have ever dealt with. Customer SERVICE is beyond horrible and they do not even speak English which is important when dealing with English speaking customers. I have been waiting since early June for my phone and it is now the end of August. Every time I call I get some broken English speaking person that says,"It be Der in 5 to 7 days". 2 and a half months layer and many phone calls and still no phone that I was promised.CLOSE THIS SCAMMING NO GOOD COMPANY DOWN. THEY ARE DISHONEST AND INCOMPETANT.
15
Aug
02
Aug
19
Jun
06
Jun
10
May
Posted by Anonymous
I went to your store to look for a case for my phone . The three gentlemen there kept trying to get me to get a tablet to buy a contract I said I could not afford it.The kepttell me its not that much.But it is for me.I left there not want it but was tired of say I can't afford it.I did with about some of my grocery last month but I'm not going to do that anymore I'm 68 years old poor and in bad health.Can you please help me?
29
Apr
10
Dec
Posted by Anonymous
I received a mailer from AT&T that stated "you now have 6GB of truly shareable data to use each month ! NEVER HAPPENED! I even called AT&T and they confirmed that it had in fact NOT been added as the mailer clearly said it had been! Dan E.Cogswell Exec. Director , Customer Relationship Management! I've been with AT&T , Cingular for a long long time! This is a sign to me that this companies changes are not taking my loyalty serious! I'm gonna post this Mailing I was sent on FB and ask my friends to spread it around the country!! I've talked to customer service and it's clear the changes do not include my loyalty! The change in the phone program is not a welcomed change. I became disabled Almost 5 years ago and I had no control over the injury results! I had highest hopes for the iPhone 6+. Then the plan changes do not allow me the opportunity to have that phone now! James Lindsey.
24
Oct
Posted by Enrique
I just got off the phone with Enrique. At the beginning of my call I was very irate with the automated service. Needless to say, poor Enrique was getting an earful. He remained calm, helped me see where the problem I was having originated and went above and beyond to assist me.
I have dealt with AT&T Customer Service in the past and the majority of the time have had difficulty even understanding what was being said to me, either because they were speaking too quickly, had a heavy foreign accent, or BOTH.
I wish all Customer Service Representatives EVERYWHERE were as well-spoken, kind, and helpful as Enrique.
09
Oct
Posted by lio
Store # 028 443 - ok my Compleis for bad service this sema happened every night and there is a giving person emves good servicion this aver AGRRA few customers for a ride that takes its nombe is Guille R and reliable beces barias with manayer and not grab anything and reliable with others and other workers and I think they say no ba Asher anything because it is his beloved I want it to isiera I algao respect because flagpole in duns messes with employees so they ran from Taco Bell of foollhil and mango in Fontana California because it is a blatant say who walks with the manayer of that store one Jose good only thing I want is that matter is taken on this problem and eata working Ai insurance
17
Sep
09
Sep
27
Aug
Posted by Anonymous
WORST customer service I have ever experience. They have hung up on me 3 times. I have been trying to fix something they messed up for a month. They sent a bill to collections when I cancelled and paid everything half a year ago. They keep saying they will help and then do nothing. NEVER USE AT&T!!!!!
26
