Posted by Harry
Shame on you and your company. No one should be on hold for an hour. If I could, I'd fire you all.
ADP customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from ADP.
08
Jan
11
Jan
20
Aug
20
Oct
02
Oct
20
May
17
Oct
11
Sep
09
Aug
03
Aug
02
Feb
12
Nov
31
Aug
Posted by Anonymous
ADP is the Comcast of HR services. We have been with them for way too many years, the "reps" who contact you are only looking to get your money for new services but do nothing to help fix issues with current services. In fact, the reps are extremely rude when you ask for help. Any questions you have are deferred back to the generic customer service line. They are a broken, bloated organization.
31
Jul
07
Jul
Posted by Anonymous
Customer Service phone calls are extremely awful! Placed on hold for an average of 50 minutes!!! this is unacceptable from ADP...this can be a deal breaker and will prompt customers to go to another payroll company simply because of the customer service situation. They need to get more lines/staff to manned the phone lines to assist customers! Deadlines need to be met and customers services delays this deadlines. Phone message indicates to go to ADP Support Center however this is also useless and does not answer questions needed. When one cannot get a customer service on the line it AFFECTS employees' pays and causes immense complications and delays. The feedback line does not help either/I believe they disregard these together with customer satisfaction.. a very very disgruntled customer!!!
14
Apr
Posted by Anonymous
Around this time of year they need to be available 24/7. I've been trying to get my W2 information from working with Zachry Holdings and I only just found out yesterday that I had to go through ADP. My current work schedule and school schedule made it difficult enough to call them, but when I called them (6pm on a tuesday) Their offices were all closed. Go figure, Im getting boned on my taxes this year.
12
Feb
Posted by Anonymous
Still waiting on a reimbursement from December. This is my timeline thus far:
12/28/2014 ââ?¬â?? two claims submitted for FSA reimbursement
1/11/2015 ââ?¬â?? reached out to ADP on Twitter for an update. Received a reply to please send all of my relevant info over private message for them to look into. Sent everything, never received a response.
1/15/2015 ââ?¬â?? called customer service, they assured me my claims were on file, they were just delayed due to the two-week blackout.
1/23/2015 ââ?¬â?? sent an email through the website inquiring about claim status. Promised a reply in 24-48 hours.
1/27/2015 ââ?¬â?? called and spoke to someone on the escalation team named Debbie. She saw my claims, said they somehow fell through the cracks, and assured me sheââ?¬â?¢d take care of them herself. Got a confirmation email the same day.
1/28/2015 and 1/29/2015 ââ?¬â?? received two emails, one per claim, stating ââ?¬Å?your reimbursement request has been processed.ââ?¬Â?
2/4/2015 ââ?¬â?? received a check for one claim, not the other.
2/11/2015 ââ?¬â?? received an email, apparently in response to the email I submitted through the website on 1/23/2015, stating that my second claim was declined due to illegible documentation.
2/11/15 - on hold for an hour, refusal from Carmen to let me speak to a supervisor, "perhaps the original decline notice did not get sent because of the blackout period."
2/12/15 - Call back, speak with a friendly escalation agent named Earlene who wants me to fax her my info directly. Asks for my phone number so she can call me back to confirm she got the fax. I send it at 10:00 am.
2/12/15 - I Google ADP in Louisville to find an office location at 1:30 pm. Call the office, transferred twice until I get a different escalation agent. He can�t transfer me to Earlene for an unknown reason, but he emails her while I�m on the phone and she confirms she got the fax. Why bother asking for my phone number to confirm if you�re not planning on calling? Just to sound good?
10
Feb
Posted by J
I called ADP to talk to someone about my payroll check. I could not understand the person I was talking to. They switched me to someone else and this machine proceeded to roll of a lot of numbers so fast I could not write them down that quick. Then it said for me to have a nice day. I think U.S. should keep all of our jobs and our info about us here in the U.S. I like talking to people that I CAN UNDERSTAND. PS; CHINA IS KILLING OUR ECONOMY.
03
Feb
Posted by Anonymous
General service is extremely POOR. You cause many problems with errors in processing payroll and then do not follow through in a timely manner. I have spent the entire day attempting to resolve a serious issue for the last four days and still LOTS of promises and ZERO resolution.
