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Still waiting on a reimbursement from December. This is my timeline thus far:

12/28/2014 ââ?¬â?? two claims submitted for FSA reimbursement



1/11/2015 ââ?¬â?? reached out to ADP on Twitter for an update. Received a reply to please send all of my relevant info over private message for them to look into. Sent everything, never received a response.



1/15/2015 ââ?¬â?? called customer service, they assured me my claims were on file, they were just delayed due to the two-week blackout.



1/23/2015 ââ?¬â?? sent an email through the website inquiring about claim status. Promised a reply in 24-48 hours.



1/27/2015 ââ?¬â?? called and spoke to someone on the escalation team named Debbie. She saw my claims, said they somehow fell through the cracks, and assured me sheââ?¬â?¢d take care of them herself. Got a confirmation email the same day.



1/28/2015 and 1/29/2015 ââ?¬â?? received two emails, one per claim, stating ââ?¬Å?your reimbursement request has been processed.ââ?¬Â?



2/4/2015 ââ?¬â?? received a check for one claim, not the other.



2/11/2015 ââ?¬â?? received an email, apparently in response to the email I submitted through the website on 1/23/2015, stating that my second claim was declined due to illegible documentation.



2/11/15 - on hold for an hour, refusal from Carmen to let me speak to a supervisor, "perhaps the original decline notice did not get sent because of the blackout period."



2/12/15 - Call back, speak with a friendly escalation agent named Earlene who wants me to fax her my info directly. Asks for my phone number so she can call me back to confirm she got the fax. I send it at 10:00 am.



2/12/15 - I Google ADP in Louisville to find an office location at 1:30 pm. Call the office, transferred twice until I get a different escalation agent. He can�t transfer me to Earlene for an unknown reason, but he emails her while I�m on the phone and she confirms she got the fax. Why bother asking for my phone number to confirm if you�re not planning on calling? Just to sound good?


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