3M customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from 3M.

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03
Apr

Posted by Anonymous


on 4/3/20 at 10:13AM

Very disappointed with the poor response 3m has provided to our national disaster and not immediately ensuring that your PPE products were not made available to American healthcare workers as a priority. This is a disgrace and will do my best to avoid purchasing 3M products going forward which will be difficult to do. 3M owes American healthcare workers an immediate apology and you should be ashamed. Thankful our President took immediate action against to ensure 3M PPE products go to American healthcare facilities first. Amazing the government would have to make 3M do this. Definitely a reflection of 3M's greed and lack of patriotism to our country. Oh and no matter how many commercials you start putting in our face you all failed our country miserably. Disgusted with the whole process! Believe you me the American people understand and will not forget this soon.

18
Dec

Posted by Maryhelen


on 12/18/18 at 6:27AM

I'm writing with the greatest of frustration regarding the 3M packing tape....Every year I mail gifts all over the country....every year my husband buys this crappy tape....the tape is so difficult to use once you've lost sight of the end....however with your tape I never quite get that far...as soon as I start using the end tapes back to somewhere...where I haven't a clue...I've used pencils to wrap it back only to have to do a complete surgery only it ends with me in tears and me threatening my husband with divorce!!!! Whoever designed this tape needs to be retrained to help old woman like me to be able to use them!!!! I have 3 brand new rolls that are cut and scarred and can't be used!!!! I can design a roll easy for everyone to use...oh I'd say by the time you read this email!!!! Please regroup and FIX the packing tape!!!!

18
Sep

Posted by NA


on 9/18/13 at 9:41AM

do you still provide training and certifications for your HV cold shrink kits?

02
Jun

Posted by antoniom1


on 6/2/11 at 10:51AM

About 5 months ago I purchased the self adhesive Camnmondo Strips with hooks to place two very special plaques on the wall in the kitchen.
I didn't want to use nails and saw your advertisement on TV. I went to Lowe's and purchased a package and followed the instructions to the T. They are suppose to hold up to 5 or 10 lbs. The spoon and fork only weighed about 1 lb each at the most. They are very fine thin porcelain. They are hand painted and hold a special sentimental value. Last night I was watching TV and heard a bang and went into the kitchen to find the spoon on the kitchen floor, in pieces. Very dissapointing. It is irreplaceable and your advertisement was false. This is very surprising for a 3M product. We have photographs of what happened to the spoon. It can't be repaired. If you would like to see them, let me know and I will e-mail them to you.

19
Jul

Posted by Anonymous


on 7/19/10 at 7:53AM

I was pleasantly surprised today by your company. I had purchased a 3M aircleaner (the FAP01) within the last 1 to 2 yrs. The filter had done it's job, & was totally filled with dust. I needed a new filter; but looked ALL OVER & in addition, called some stores. I was disappointed, as I could not find the filter, nor even the machine. But today I googled up 3M's phone number. The employees that I dealt with (a young man initially, & then a young woman; wish I could recall their names) were both prompt, polite & knowledgable. The woman explained that your company hasn't been able to locate a store that will distribute the filters or the machines. Anyway, she said that she'll send me a courtesy filter & an order blank for the future. THANKS! I appreciate the gesture!

Liz N.

09
Jun

Posted by Anonymous


on 6/9/10 at 9:03AM

I called to find the status of my order - website tracking stated not available...So I emailed , no repsonse...So two days later I called, and was told that I AGREED in the terms and conditions that all orders can take 6 to 10 BUSINESS DAYS to process and THEN UPS can take 3 to 5 business days to ship...I read the terms and conditions and NO where does it state 6 to 10 business days to process - WHO HAS that kind of time, when you are running a business and need supplies. If I told my customers that time line, I would be out of business...

The lady was RUDE - I have tried to find an email address to corp office -no luck....

Shop3m just lost a long time customer - I have ordered from them in the past - shipping was great and timely.

Shop 3m needs to address their phone operators that LIE - and speed up their order process.

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