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Ordered a file cabinet that was supposed to be delivered on NY eve. Showed up a week late because t had to come from Georgia (I live in TX.) Never received any e-mails or anything about backorder or late delivery. The file cabinet finally shows up a week late and was broken. Two drawers didn't open and it had dents all over it. Called to return it without a replacement (because I was tired of dealing with them.) UPS picked it up the next day. It was signed for as received in their Houston warehouse on 11 January. I've called four times to see when I would get a credit for the return. First time:it has been processed and should show up on your end of month bank statement.(Hello--online banking updates immediately.) Second time: it's being processed. Then an 18 wheeler shows up to pick up the file cabinet. Hello it's already been returned. Third call: It has been processed but since you used a Debit card it may take two billing cycles to show up on your bank statement. Last call (today): we'll have someone call you in 4 hours to see what's going on. Next call will be to my bank for fraud...Horrible service! I bought a new filing cabinet from Office Max this weekend and it is awesome! The store manager even helped us tie it down on my truck and reassured us that if anything was wrong to brign it right back to the store....I will never go to Office Depot again!
Lorraine 2/16/11 12:51PM/ About the same for me.no one call me back.


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