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We had Chrysler's roadside assistance have a towing company tow our almost brand new Durango to the dealer 2 months ago because it would not start. The towing company they contracted damaged our car. I made a report immediately but never heard from anyone. After 2 weeks I called back and was told that no claim handler has been assigned. And I had to resubmit the photos and estimate again because they claim they didn't receive them. Finally a claim handler called one time but didn't leave a voicemail. She sent an email and I have since left her 4 voicemails over the last few weeks. She never answers the phone and has never called me back. My vehicle needs fixed. This is very poor customer service. I will not be paying for this damage when my lease is up. I have purchased or leased numerous vehicles from Chrysler over the last 11 years but this will be the last if this is not handled. Claim handlers name is Kendra Widmer. Some one needs to call me at 419-280-1500 or 567-277-3585


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