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Your station on Janesville rd in Hales Corners, Wisconsin is never a pleasant trip for me. But today was the icing on the cake, I tried to purchase a cup of coffee for $1.40, tried to use my debit card, and because the chip is damaged your pin pads wouldn't accept my payment, which I think is unfair and total garbage, please update your pin pads, or change them, the damaged chip problem does not mean that a debit card is stolen or being used fraudulently, it's a common problem that happens to just about everyone with a chip card. Second of all, you should probably retrain your employees in customer service because the woman at the counter cashiering around 10:30 am on 2/28/20 was very crass, very rude, and coming from someone with over a decade of customer service experience, the fact that your employee demanded to dump my coffee and didn't just let me go with my cheap coffee despite my card not working is horrible for customer relations. While I was a service counter clerk I would let people go with cheap products all the time when the circumstances were right and I had the best customer report in the store, my co-workers and managers knew my methods and encouraged them, and they're still begging me to come back. Bottom line is, if you want your station to do well customer service wise, you guys need to change something up, because as it is, I live across the street from this station, but I'll gladly go and spend my money elsewhere to avoid your terrible employees and technology.


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