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I bough my beats solo 3 a year ago today and have been trying to get someone to help me for 3 months. Even went to Apple store, no help at all. I am disabled need my beats to use my phone so I splurged on these because told had great sound. I am a senior citizen do not use to listen to music. Only for my phone. Started using them about 3 months ago and found there is a problem with person I am talking to having a hard time understanding me. They tell me is very muffled. I even talked to supervisor at beats.and he promised to call me right back but never did. Apple store said you could replace for me but I cannot get anyone to help me. Very upset with Apple, have a iPad a iphone6s and rose colored beats to match. Very upset with customer care that I'm not getting as I'm on a fixed income but was led to believe worth the splurge. Never again with poor customer service


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