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I called on 6/14/2017 (my 44th birthday.) I had to turn off air conditioning for 2 hours in my room because I could not understand either representative. After 2 hours, the supervisor, Vanessa said she could not transfer me to another supervisor. She was defensive when I said her English was not good. I had 1600 minutes on my phone a week ago and now she has trying to say I have 0. She sounded unsure and I just wanted that confirmed with another supervisor. That is a lot of minutes to lose and not to be sure if the person I am talking to is reliable. I believe the 1st man transferred me to her on purpose because I did not understand him well, either. Safelink should have a record of calls I made and KNOW that I did not use 2000 minutes in 7 days. I am so upset by this. This should have been handled differently. I was mistreated and I am going to make sure everyone I know knows about how this person, Vanessa, who speaks English as a 2nd language was so rude and inconsiderate to me!!! I was upset at the end but still hope phone calls were both recorded. She refused to give me the name of the other representative!! I never used profanity but I did insult her English even though she thinks she speaks Good English, well, that is a problem! She did not so I hope it was recorded!!!!!!


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