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I was on the receiving end of a collision on Memorial Day 2010. I received reimbursement for damages to my car, but not for the car rental. When I emailed, dropped by the office and called regarding this I was told the payment ($250) has been directly deposited to my credit card account. I had the bank do a search and no funds for rental reimbursement had been entered. When I, once again, called the adjuster she told me that a processor was taking care of it. Does it really take this long to get rental money back? There was further damage to the passenger side rocker (?) panel that the adjusters never saw even though the collision included a traffic island. I thought...I can live with this rather than go through the poor communication process again. As soon as this car is paid I'll say good-by Allstate after 25 years.


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