Flag Norwegian Cruise Line Customer Service Review

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I cruised on the Getaway 12/6 - 12/13/15. The service was horrible. I am a Latitudes Platinum member so I am a good, long-time NCL customer. For the first time ever, I asked onboard to adjust the gratuities. I gave cash tips to those few crew members who did give good customer service. The front desk gave me a form and told me to fill it out, take a photo of it, and email it to an email address on the form. They said it would be processed in two weeks. I followed these instructions on 12/14/15. I have still not had the adjustment/ refund posted to my credit card. Today, 1/14/16, I called NCL at 800-327-7030. I was told by Andrea to call Customer Service at 866-625-1164. I was on hold for almost an hour before I was disconnected. I went on line and found another Customer Service number...866-234-0292. After being on hold for 20 minutes I hung up and called Corporate at 305-436-4000. I have been on hold now at that number 45 minutes and I am still holding. It seems the only NCL number where you can reach a live agent is the reservation number. Once NCL gets your reservation and your money they make it impossible for you to reach them. NCL is not the cruise line it once was!


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