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I put in a warranty claim for a processor under warranty. It was a clear-cut case of product failure and the customer service team asked me for my mailing address to send me a new product. Since then, I have updated my ticket 3x over the past two weeks asking when I would be contacted again - all of which have had no response. I have now opened a new ticket to complain about my previous ticket. Three weeks with no resolution for a straight forward warranty replacement? Absolutely ridiculous.


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