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My husband returned our moxi box because it wasn't working. He returned with a DVR box and a different remote control. All of my recordings were gone, and I had no idea how to operate the new remote. Why do these things have to be so complicated? Honestly, they are not very intuitive, and have way too many buttons that most people will never use. So first I'm annoyed that my shows are erased, then it takes me half an hour to figure out the new remote. Many people, especially older folks, have difficulty with the remotes. Why don't you issue a user friendly instruction sheet when these are given out to your customers? It's not always easy to find directions online.


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