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The currently have listings for gondola fixtures, pallet jacks, pallet racks, a safe, and stocking/order pulling ladder for sale.



However NO WHERE in their ad does it say that the purchaser has to have a million dollar General liability policy to purchase the safe, or pallet racks.



But their manager says this is the case after you waste your time, and money to travel to their location... Then on top of this he says these items must be paid for, and pick up has to be scheduled with the proof of million dollar general liability insurance..



This amounts to false advertising because no where in their advertising on Craigslist did they mention that the purchaser would be required to have million dollar general liability insurance to pick the items up, or that the items listed would not be available until an unknown date.



But to the managers credit, he did acknowledge that their used pallet racking was being sold for more than you could buy brand new pallet rack from warehouserack.com.(also located in San Antonio and actually listed right next to their posting in Craigslist)



However I was going to buy the OfficeMax pallet rack because it was closer to the house even though it was used and cost a little more than the new pallet rack from warehouserack.com



But in the end because of this deceptive listing practices of OfficeMax for their store fixtures, and their lack of understanding why they should put such information such as their insurance requirements of the buyer in the their postings for their store fixtures and only listing the address so the only way to know is to travel there with the intent of buying the fixtures only to find out that you would be required to have a million dollar insurance policy and pay or put a deposit for them to call at some future date to schedule for you to pick he item up.



Then when you show the posting, they say well it should be obvious to anybody wanting to buy store fixtures! They see no reason to put that in the posting. REALLY??????? How many people wanted to buy the pallet rack for garage shelving??????????? did ANY of them know, or think it would be obvious they would need a million dollar general liability policy?????????



I tell them this, and that I'm not happy about my waste of time and transportation to come all the way to their store only to find out the hidden details. Their response was total indifference, reiterating that it should be assumed that buying such items would require the general liability policy.



I redeemed all of my loyalty rewards on my way out on items that could be donated, because I want nothing to do with anything from OfficeMax after this incident.



They have lost a good customer over this, in the future I will be spending the little extra in transportation to go to the staples store instead. I know they are a little more expensive, and their loyalty program is not quite as good. BUT they do put all the information in their advertising, and I believe they would even if it were advertising for their used store fixtures.



After all I WAS willing to pay a little more to OfficeMax for their pallet racking, than new pallet racking fromuntil their listing became a whole waste of transportation, and time for everybody!!!!!!!!!


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