Posted by Ed
I would like to express my disappointment and frustration about the OfficeMax store located at 13275 City Square Dr, Jacksonville, FL 32218.
Today, I visited this store in search of a chair mat as I have done for so many other items in the past. After no approach from any sales agent, I decided to search for a chair mat by myself. I finally found chair mats in the rear of the store and happily found the one that I wanted that was in the display, marked as $49 ±. After lugging this huge piece of plastic by myself to the front of the store, trying to keep this unwieldy object under control... then wrestling with it while standing in line to keep it upright for over ten minutes, I finally find out at check out, that the price in the register was $99 ±.
I complained to the manager that the price listed was different than what the store had advertised on the rack. He informed me that if there had been two items in the bin, then he would have given the item to me for the advertised price of $49... but since this was the only one, he would not honor the price that was displayed. He blamed this policy on the general manager.
Please tell your store manager to get his act together and put the proper price on your store items. I am very frustrated and upset about this. I feel like "the old switcheroo" had taken place and I spend a lot of energy carrying this big thing to the front of the store only to find out that it was all "smoke and mirrors". Please have someone contact me if you have any further questions. I look forward to a better experience the next time that I shop with OfficeMax once I can get over this.