Flag Wall Street Journal Customer Service Review

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Customer service at the Journal is non-existent. The standard comment (I have called daily for 4 weeks) is "I am so sorry" and "I will issue you a one-day credit". The problem-missed papers and late papers is never addressed. No one ever returns my request to speak with a manager. It is maddening that there is no hierarchy (I was told there is NO way for a subscriber to speak with the Circulation Director) when the problem is not resolved. I give up-I am cancelling after 3 decades of subscribing.


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