Flag Citi Mortgage Customer Service Review

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do not! refi with citimortgage. They solicited us with overnight UPS letters and used unethical selling practices (promised things that never happened) took our money and then proceded to take over 4 months to close.All the while gaining $500 a month. The customer service was almost unbelievable, you are not allowed to call your loan consultant on the phone and if she got back to you from an e-mail in a week you were very lucky. The loan consultant we had (her name was Laura Fox) e-mailed like a 17 year old girl with a wad of bubble gum in her mouth.(no full sentences) She at one point requested a document for the third time and then e-mailed me saying "oh my gosh! I guess I have that already!"
It is my opinion that Citimortgage intentionally drags its feet to MAKE MONEY!......I will never do business with this corporation again and I intend to file a complaint with the Minnesota State Attorneys Office.


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