Flag OfficeMax Customer Service Review

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I would like to express my opinion about an employee in your Cottonwood Arizona store. Her name is Heather Littlejohn…I have spent 5 to 6 hours at a time in your copy center…copying texts…creating texts….for study groups…and use in Temples…and prayer groups…many different forms…for personal use…for others…and for fundraising…for the past few years…Needing help…frequently…as I have a brain injury…you can show me something but I may not remember it from one moment to the next…so I have that interaction with Heather, repeatedly…I am also in there hearing and watching her interaction with other customers…

What a GEM…What a TREASURE you have in Heather Littlejohn…for an employee…for a representative of your company…you could not have a brighter shining star…There can not be enough said for her ability to help….when you need help…She is never cranky….she smiles…she multi tasks…YAY…I’ll say that again…Heather can multitask…She is extremely patient…and generous in making you feel that no request…or blunder…is a problem…Those are reoccurring words you hear from Heather’s smiling face…all the time… “No problem.”….The thing is…you really feel that, with Heather.

Because I am bringing in texts that are considered sacred…I can’t leave them there…for others to do…and sometimes a Teacher has given me something that needs so be done right away…at the last minute…Heather is always understanding…and agreeable to at least try...I have had other employees bark at me…yes BARK at me…that they are too busy…I can understand no…but they throw their arms out showing me what they are in the middle of…They don’t have time to help me…I have heard them say this to other customers…too…in this same manner…they don’t even try....I am sure they are doing the best they can…and feel overwhelmed or under stress….but it comes out…AT…your customers…NEVER EVER…of all the times I have been in your Cottonwood Arizona store…have I heard Heather Littlejohn respond to any customer…or any request in this manner…

It is such a relief when I go through the doors and see Heather is there….I went in the other day…sending something via e-mail to be printed…Heather wasn’t there…they printed my request…even though how I had e-mailed it….my ineptness…my not understanding the proper way of sending for the best printing…Heather would have stopped…and waited…and told me the problem…this other employee printed them all out…They were pitiful images…Hello…who wants that…certainly not me…so in trying to shrink them…me thinking that might give better clarity…your employee didn’t size them to capture all of the image…so here again…handed prints to pay for that are worthless to me…Then I have an idea and…I say…oh would it be better to send them in large format…Your employee…hired to help others…gets a dawning look on their face… “Oh yeah that would always be better.” Again…I am sure they are doing the best they can…

I learned something, though…I am calling first…to see if Heather Littlejohn is working…before I do any business in your copy center…Heather Littlejohn needs a raise and some recognition from your head office…of course that is my opinion…but that is an opinion of someone who needs help when they go into your store…Which means…they need help from someone who KNOWS what they are doing…That would be Heather Littlejohn…she knows what she is doing…that what makes you want to do business in your establishment…Heather Littlejohn leaves you satisfied with the results…of your…or her efforts…and that is a smiling satisfied customer…

Sincerely,
Judy Jones Dalton


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