Find the latest Vonage news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
We have made substantial progress reducing customer care costs over the past several years, which has offset a portion of the strategic investment in selling expense. These cost reductions came while maintaining, or improving our Customer Service levels.
At least he'll have company. Beyond the creative business at TBWA\C\D, Vonage also is reviewing its media business, now handled by PHD. Both shops are part of Omnicom Group and have worked on the brand since 2009. Vonage, a significant player in ...
Rite Response Answering & call center Services Announces Licensing of Innovative Secure Text Messaging Service · Eutelsat Communications : nouveau seuil de performance franchi pour l'Internet par satellite sur KA-SAT. Dividends. Net Asset Value as at ...
Not only because they offer slightly better voice quality than Skype in my opinion, but also because I would imagine that the extra money buys you a little more Customer Service when you need it. I would liken Skype to the 1.5Mbps DSL connection and ...
CounterPath and Vonage updated their respective voice soft clients last week. CounterPath released an Android tablet edition, while Vonage Mobile rolled in two features that suggest a similarity to Metaswitch's Thrutu over-the-top client. With Android ...
Our CapEx investment is primarily related to the transformation of our information technology and systems infrastructure such a electronic data warehouse, online Customer Service, customer management platforms and a new billing and order management ...
@tanashasaintlouis You'll need to ask your question of Vonage Customer Service. Reply. Shane. April 24, 2013 at 5:45 pm. I DL the app for android and it works well. But i'm wondering if anyone knows why it won't prompt me to either use the app or the ...
When it rains, it pours. As we've seen with Dell Voice, the VoIP market is getting increasingly heated in Canada. Vonage is launching its Vonage Mobile service in app form for iPhone and Android, after providing free calls between Facebook users last year.
New Vonage Mobile apps offer free smartphone to smartphone calling Vonage has released new mobile apps for iOS and Android offering free voice and texting throughout the world. In 2010 Vonage expanded into Skype territory with a Facebook app to offer ...
VoIP startup Vonage is determined to continue challenging Skype and other VoIP incumbents, so today it issued a brand new iPhone app called “Vonage Mobile.” Replacing the previous iOS offerings Time to Call and Vonage Mobile application for Facebook, ...
Looking to save some coin on those international calls to your mates in Brussels? Vonage has just rolled out new Android and iOS apps that do just that. The Vonage Mobile app offers free talk and text for corresponding with fellow app users worldwide ...
Besides the cheaper calling, Vonage is offering users free calls to phones in the USA & Canada for a limited time. The app is able to use your mobile number — verified via SMS — so that your caller ID shows up correctly for outgoing calls, and will ...
This was the goal for Vonage (News - Alert) when the company elected to deploy the Five9 Virtual call center Suite. Lev Rejanovinshi, customer support Director who once served as Retention Director, suggested the timeline for outbound service from the ...
Vonage is offering anyone who downloads its new app, Time to Call, a free 15-minute call to any one of a hundred countries. 0shares. Vonage Time to Call app (for iPhone). If you've been putting off calling your aunt in the Dominican Republic or your ...
Vonage had paid incentives to Customer Service representatives for “saving” customers when they called to cancel, according to the state Division of Consumer Affairs. As part of the agreement with the states, Vonage put strict limitations on attempts ...
The VoIP provider launched a Spanish language experience that includes in-bound telesales, full Customer Service, Spanish online Customer Service and ...
As an additional Customer Service, the recorded message will be sent to the account holder's e-mail address so they know exactly what their loved one wished ...
Our commitment to best-in-class Customer Service has significantly improved customer retention, lowering churn to 2.3% -- the lowest level in more than ...
Vonage on Wednesday announced the release of a new app for the iPhone and Android mobile operating systems. Users can now make free VoIP calls to Facebook friends who have the app. //Related Articles. Vonage Unveils iPhone, iPod touch, BlackBerry ...
This new Spanish-language website and call center, which has been launched, has helped Spanish customers to easily access the popular Vonage World calling ...
With the launch of Vonage's new Spanish-language website and call center, Vonage has made its popular Vonage World(SM) calling plan more accessible to ...
As Vonage grows, it gets ever more important that the company provide quality Customer Service if they want to keep all those VoIP users from churning ...
Without backoffice systems you cannot manage Customer Service requirements, manage customer expectations, bill, and manage devices. ...
With encroaching competition from pure-play VoIP and non-facilities-based players, it will come down to Customer Service and efficiencies, so a robust BSS ...
BSS solution enables better sales through quicker product launch, effective promotions, and Customer Service as well as improvement of operational ...
... bundle products and promotions, increase sales and offer better Customer Service, while improving operational efficiencies and reducing costs. ...
... bundle products and promotions, increase sales and offer better Customer Service, while improving operational efficiencies and reducing costs.
Vonage (News - Alert) has rolled out a brand new calling plan for consumers who don't use a lot of minutes and want to save. The plan, called Vonage Lite, sells for $9.99 and available online only. It offers customers 200 minutes of residential calling ...
"We continue to invest in new growth opportunities, including international and mobile, where innovation, Customer Service and cost-effective services are ...
“We continue to invest in new growth opportunities, including international and mobile, where innovation, Customer Service and cost-effective services are ...
... to international businesses, Virtual Numbers can be set up, which allow a customer to dial a US number to reach an international branch or help desk. ...
We were introduced to a nice little treat upon our return from lunch today: Vonage is coming out with an Android app. Initially, only AT&T and T-Mobile customers will be able to use the VoIP provider's app, but there's no word on the two CDMA national ...
Those interested in workforce management; agent hiring, training and retention; and, improving the quality of Customer Service will find this seminar ...
This change will allow Vonage to maintain our commitment to safety, innovation and Customer Service. I think it would have made more sense to send an email ...
Customer Service representatives in our onboarding queue now support 100% of the new customer call volume. This has helped to reduce early-life return rates ...
Churn declined significantly to 2.8% from 3.4% sequentially, driven by Customer Service initiatives put in place over the past year, new product and service ...
It was driven by new Customer Service initiatives, an improvement in network quality and new products, such as Vonage World, its international calling ...
According to the release customer churn declined to 2.8 percent from 3.4 percent sequentially, driven by Customer Service initiatives put in place over the ...
As an additional Customer Service, the recorded message will be sent to the account holder's e-mail address so they know exactly what their loved one asked ...
VoIP provider Vonage on Tuesday unveiled apps for the iPhone, the iPod touch, and BlackBerry devices. The apps – available now via the iTunes Store and Vonage's mobile Web site – will provide unlimited international calling to 60 countries. The apps ...
This year's award recognises the company's commitment and dedication to industry-leading standards of Customer Service, value for money and providing a ...
Vonage formerly paid incentives to Customer Service representatives for retaining or "saving" customers in lieu of cancellation, when consumers called to ...
Vonage formerly paid incentives to Customer Service representatives for retaining or “saving” customers in lieu of cancellation, when consumers called to ...
The state's investigation revealed that Vonage paid incentives to Customer Service representatives for retaining or “saving” customers who called to cancel. ...
Goddard says Vonage formerly paid incentives to Customer Service reps for retaining customers in lieu of cancellation when consumers called to cancel. ...
The states' investigation revealed that Vonage paid incentives to Customer Service representatives for retaining or “saving” customers who called to cancel. ...
But more specifically, the issue at hand deals with certain incentive programs that Vonage Customer Service reps were offering in an attempt at keeping you ...
... which launched the instigation against Vonage in 2007, “Vonage formerly paid incentives to Customer Service representatives for retaining or 'saving' ...
“Companies like Vonage have deliberately turned the whole notion of 'Customer Service' on its ear, so that consumers are even more frustrated and confused ...
It turns out Vonage paid its Customer Service representatives incentives for keeping patrons from canceling. The settlement puts strict limitations on this ...
