Troy-Bilt customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Troy-Bilt.

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Viewing Troy-Bilt customer service reviews 26 - 35 out of 35
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02
Jun

Posted by Louis


on 6/2/17 at 10:02AM

My name is Lois airline I'm 60 years old,I live in Silsbee Tx. I live on fixed income two years ago I brought a used yard man riding lawnmower I'm disable with a number of healthe issues,since then I have spend more on that thing than what I paid for it,and it is currently broken down and I can't afford to pay to have it fixed anymore and can't afford anot her one so I was wondering if you could donate one to me I don't care if it is a used one it will be gladly appreciated thanks so much.

23
Jun

Posted by Anonymous


on 6/23/16 at 9:44AM

When I bought a troy bilt I thought I was buying the best product, but this troy bit products has been a nite mare to me. Can you guys buy back your product. Thanks Marlon Hankin

25
Apr

Posted by Anonymous


on 4/25/16 at 1:48PM

earlier I contacted your office regarding my troy bilt edger and a problem getting it to continue running. one of your problem solvers by the name of wayne said that he could solve my problem and I agreed to pay the 18 dollars through our visa card. he replied by saying he had the problem solved but he never gave the solution. all I would like is what I need to do to correct my problem regarding my troy bilt edger as my wayne promised to do. if I do not hear from you or wayne is to cancel my order with wayne. please advise

23
Jan

Posted by Anonymous


on 1/23/16 at 9:53AM

I acquired a troy bilt sickle bar mower and with it came TWO belts and I don't think they fit this mower. My question is WHAT do they fit? BELT number Troy-bilt 10644 DF-------and Troy Bilt number P406416 DF--------I ask this question earlier in the week and have not received anything - not even an acknowledgement. Could you please acknowledge in the event that you need more time?

Thanks
Allen

12
May

Posted by Anonymous


on 5/12/15 at 8:58AM

I have your lawnmower- excellent. Have your weedeater, and it has been lousy since day one. I am almost HAPPY it won't start, now I can justify buying a new one. Definitely not a troybilt

27
Jan

Posted by Anonymous


on 1/27/15 at 12:53PM

I would like to know if you could e-mail me a manual tor the Troy built cultivator TB146EC. I would greatly appreciate it if you could e-mail it to me. My e-mail address is:


Thanks for your assistance.



Vicki

20
Jan

Posted by Anonymous


on 1/20/15 at 9:06AM

I bought a troy built from a reliable dealer, after receiving shipment ONE day later it began to leak, now 2 weeks later I am still without the splitter. I have made 2 calls to customer service,the part is not even being sent overnight , nor has troy built offered to compensate me for replacement rental fees. or discount.

07
Jan

Posted by Denise


on 1/7/15 at 8:08PM

I had purchased a snow blower about 3 years ago, January 20th, 2012. I went in with the intent of purchasing something that I could handle, and something that had a name that I thought I could trust. I didn't want to buy a no name product, fearing it wouldn't work as well as one that had a decent reputation. So, I went to Lowe's figuring that they are a home improvement store, who seems to stand behind what they sell. I purchased a Troy Bilt, feeling confident with the purchase, that it
was a well known name, for a reasonable price. I had also purchased the 3 year extended warranty, figuring if anything did happen to it, it would be covered. Just as a person doesn't wish to go without insurance, I figured that my investment shouldn't go without coverage.
December 18th, 2013, less than one year from my purchase, we were starting to prepare for winter weather, I went out to start the snow blower, and it started, but would only run with the choke on, and after running for a while, would just stall out. I called the service number, they stated it typically takes about 5 days just to look at the machine and diagnose what the issue is, and then a few days for repair and to get it back to the store. However, a month later, after one heck of a run around, I finally got my snow blower back, after the majority of our major snow falls. My snow blower was diagnosed as needing a carburetor. They stated that this was
my fault, and the warranty would not cover it, because I had left a small amount of fuel in the machine, and this had corroded it, and it needed to be replaced at my expense. The guy at the service center, Chris, who stated he was my highest level of escalation, explained that I need to run the fuel out and then put stabilizer in in order to prep it for the off season.
I had paid for the repair and brought my snow blower home. I may have used it a maximum of two more times that season. I then did exactly as instructed, ran the gas out of the machine, went to Lowe's explained what I needed to a worker, whom handed me the stabilizer that I needed to use. In which, I came home and put it in the machine as he had instructed me.
Here I am less than one year later, two seasons after purchasing it, I again go to pull my snow blower out, figuring I should have no problem since I followed the directions I was given to a T. I try to start it; it doesn't start. I try a few more times, and the pull cord pulled right out of the machine. I'm a woman, of average size, so it's not as though I had brute strength to yank this out. I, again, call the service number, and explained the situation to Gloria, including the hassle that I went through last year, and she said I would need to bring it in again, and this time if I got a run around, to demand to speak to a manager, that I shouldn't have such a difficult time. So, for the second year in a row, I need to load and lug the snow blower back to Lowe's. When I arrived there, I asked to talk to a manager even before I left. I spoke with Renata, whom also brought out, who I believe was a General Manager, Byron. I explained everything to both of them, and how ridiculous this is that I need to be doing this year after year, and have yet to have it for 2 consecutive working seasons. Byron explained that I had two options. I could send it out for repair to see what was wrong with it, and then address the situation after knowing the issue, or they would replace the product. I agreed to send it out to see what they thought the issue was this time. This was on December 8th, 2014, less than one year since it had come back from the service center.
On December 23rd, I received a call from the Service Center, from Johnny, telling me yet again, I need ANOTHER new carburetor. I told him that I refuse to pay for it, and I wanted to speak to his manager. He said they weren't in the office, and he could have them call me back on Friday. I wanted until almost 5 pm on Friday, and never received a call, so I called the service center back, to find out wherever the person was who was supposed to call me back, that office was not even open on that day, but Katie assured me that they were in on Saturday and would call me first thing. Saturday, I received a call from a man, unfortunately I did not catch his name, whom told me there's nothing that he can do for me, because he's just the repair person and I needed to take this up with Lowe's. I went directly to Lowe's and spoke with Renata again. I had explained to her that they're saying the same thing they did last year, and I will not pay two years in a row for the same part, after following their instructions to prevent this from happening, and the machine has not worked for any consecutive seasons since I bought it, and not to mention that I bought a snow blower to use in the winter to clear the snow, and every winter since I bought it, I don't have it when it snows!
Renata tried to help me, and she was going to issue a refund, since they did not have anything like it in the store, or any of the stores in the area. That model had been sold out after all the snow fall in New York, and the only model they had in the store was either an electric one, or one for $600. When she went to issue the refund, she was unable to do anything but issue store credit. What good is store credit going to do me when you don't have a snow blower in that price range, and
why would I want to buy another one from Lowe's after having such a tough time trying to have a machine that operates multiple years in a row without having to send it for repair. She had called Lowe's Customer Service. She said if there was anyone who could help me it would be them. She said they would start an investigation as to why the same part needed to be repaired two years in a row, and if they felt as though this was not my fault, they should be able to issue the refund.
I received a call from Courtney on 12/31. I missed her call and called back less than 20 minutes later and left her a voicemail. I never received a call back that day, the following day was a holiday, so I called back again on January 2nd. Courtney's voicemail instructs that if you want to talk to someone else, press zero, so I did. I spoke to Amanda, explained everything to her, for her to tell me that she'll give the message to Courtney, who was going to be in the office the next day, and
she'd have her call me back. Needless to say, I didn't receive a call back, so again on January 5th, I called and left another message for Courtney, as it states she's in the office until 8 pm. Finally, getting in touch with her today, January 7th, I again explain the story to Courtney. She says that they can probably try to cover
the cost of the repair as a "courtesy" to me this time. I do not want the cost of the repair covered. I shouldn't need to repair my snow blower yearly, and I surely should not have to replace the same part yearly! So two years in a row, the machine needs a carburetor, and my 3 year warranty, which doesn't cover a thing, expires in 13 days, so what's to say this machine isn't a lemon, or these two repair places aren't just blowing smoke, and this same exact thing won't happen three years in a row when I go to start it next year. I explained to her just like my original conversation with Renata and Byron, I either want the machine replaced with the same or similar model, which exists, because the exact same snow blower with the same item number and SKU is still being sold on Lowes' website today, or I want my money back, and I'll go to Home Depot, where hopefully I don't have as much of a headache making a purchase and having the item function the way that it's supposed to. Courtney responds that this isn't something that she can do. I tell Courtney that the only reason I'm speaking to her is because Renata directed me to her department, because they were the only people who could help me. She tells me that she needs to do some research and she'll call me back on Friday. We'll see if I ever receive that return call.
I did not buy garbage, or so I thought at the time that I purchased it. But three years, two repairs, and a bunch of headaches into this, I beginning to believe that this is truly junk, product and service. Not only is the machine good for nothing, since it's not serving the intended purpose of it's purchase, but add onto that the run around I get two years in a row from Lowe's between the service department and the personnel in the store, and top that off with a warranty that I paid for to avoid these problems, that doesn't cover the issue any way!
I would never buy another product manufactured by Troy Bilt, nor do I intend on making any additional purchases from Lowe's since neither company has any value behind their name. I should not have to be sitting here writing you this letter to tell you how disgusted I am with your company as a whole! I also shouldn't have to be shoveling snow for hours since I thought I made a decent investment when I purchased a Troy Bilt snow blower that happens to be good for nothing, since when it snows, it's in the repair shop. I guess that would mean that I should pull my snow blower out in the middle of summer to ensure that it's going to start, and run, and if it doesn't, which seems to happen more often than it doesn't, that I could get it to the repair shop, fixed, and back before our first snow fall.

31
Oct

Posted by Mike


on 10/31/14 at 8:24AM

I have never bought a Troybilt product before. On 4/2/14, we bought a pony riding mower from Lowes. We used to own an old Murray but left it in GA when we moved to FL in March. It was over ten years old and never had trouble. On 10/18/14, we brought the pony to Lowes for repair. The battery was dead ... there was something wrong with the charging system (maybe it never worked). We had the battery tested at Autozone and they said that the battery was okay but was in need of a charge. Supposedly the machine comes with a two year warranty. We did not take an extended warranty since we thought we were purchasing a quality product. We got the mower back on 10/31. We were charged a $129.00 labor bill and a $35.00 delivery charge. The battery was replaced, even though the order mentioned that it was okay. Obviously the warranty is totally useless. We are EXTREMELY dissatisfied with your product. We are in need of a weed wacker/brush cutter and a medium size tiller for a garden and now know who to eliminate as Troybilt is synonymous with failure and useless warranties. The repair came back with a replaced battery, even though we mentioned that it tested ok, and we were probably charged for it. Also, we see that it is very difficult to recommend your products. Now all we know is that we are to expect trouble from this equipment and not be able to expect that you will stand behind your products. Fortunately there is a lot of competition out there of which is being stood behind. Thank you for your time. Michael Smiles,

24
Sep

Posted by Anonymous


on 9/24/14 at 12:04PM

My name is Gary.I purchased 2 weed eaters and 1 push mower previous too the new push mower I bought at Lowes on 3-30-13. The first 3 only lasted less than 2 years and did not have reciept so threw them out and purchased this one [140cc]. Now this does not start, but keep reciept and called your 800 #. Your personal was very nice and told me to take it back to Lowe,s. So I did and they told me they would have to charge me $60.00 for pick-up and delivery. That,s 1/3 the price I paid for the mower. So I got mad and called your 800 # again and spoke to another very nice person [Jan] and she gave me a list of places in my area to take it to. So I called them and they don,t want any thing to deal with it. So here I sit with another one of your cheap piece,s of junk.Never again will I buy your cheap product.I also feel your product should be quality enough were a person should,nt have to buy an extended warranty! Thanks for nothing Gary

Viewing Troy-Bilt customer service reviews 26 - 35 out of 35
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