Posted by Erico9757
I have been trying to contact T.T. for two days and the Phone numbers DONT Work!
TomTom customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from TomTom.
08
Mar
11
Jul
08
Feb
Posted by Anonymous
Do not buy Tom Tom merchandise. I'm going on vacation in a couple of days. I saw two Tom Tom gps on their
website and thought if I could get these before I leave, it would be great.
I called customer service and asked them if they would be delivered in time. The HEAVY accented operator assured me, they would be delivered in three business days.
ordered on 2/5/17 leaving on 2/11/17 checked my tracker today, 2/8/17. it said delivery not until the 15th or 16th. I'm leaving on the 11th nobody home. website says delivery in 3 business days, on or before the 10th, and the operator assured me of delivery before the 11th. So I bought one from Amazon free delivery, over night.
I called customer service. In an almost unintelligible accent, they said to receive it and send it back for a refund. I again said I'm leaving town and won't be home for many days, and somebody would steal it. they told me it was my responsibility and no money returned.
So now I'm out that cash earmarked for my vaca, and I won't get it back because they will definitely get stolen before I get back. after reading some of these comments, I'm not too surprised. I will post this EVERYWHERE!!!!!!
28
Sep
07
Sep
23
Aug
Posted by Not Amused
I have been trying to purchase an item but cannot complete the transaction online. In fact as soon as I press the "Payment" button it tells me there's a problem with my account. Four hours later, yes four hours talking to a robot in India they cannot resolve the issue and suggested I go to gmail and create another email address just so I can create a second account and start again.
To to say the problem is that the address I entered does not exist on the Canada post system, hmmm it a billion dollar world class ski resort that's been in existence for 50 years. I get parcels delivered from several online stores via Canada post, FedEx, UPS and others from all over the world.
The disturbing thing for me is that Tomtom is specializing in selling GPS navigation products but cannot find a billion dollar ski resort that's existed for 50 years plus. There are over 1000 properties, many world renowned hotels yet Tomtom cannot find it. So I ask you, do you want to rely on their products to get around ????? Garmin are looking a much better option right now, at least they want my money.
16
Mar
Posted by [email protected]
I have been on hold for over an hour trying to speak with a rep. I have had TomTom on my iPhone for about 5 years. I had traffic for awhile but let it lapse. I tried to re-up for the $1/mo. My email and password has changed over the years and an no longer buy anything thru the site. I have contacted TomTom by email and was assured I could reset my password. Tried that a few times and get sent back to square 1. This is my last attempt before I go, reluctantly to a competitor.
Also tried texting.
30
Nov
21
Sep
Posted by ???
TomTom performance was mixed. Most times, the directions were okay, but sometimes, it chose really weird ways to go that were longer and needlessly complex. The thing that really turned me off was, the one time I really needed it - a convention in a city where I didn't know my way around, I got two updates for the GPS -- and it totally stopped working. I tried to call TomTom (it was Saturday) and they had closed. I was forced to use Google.com, copy written directions, and then feel my way to the destination. Later, I used my iPhone and an free app called Waze. My phone worked MUCH BETTER than TomTom ever did. Today, when I returned, I called support before I would throw this POS into the trash. The support woman told me an easy way to reset the device -- which should have been on their help page!! -- it would have saved me a lot of stress. If I ever get another GPS, I guarantee it will NOT be TomTom. So the problem was resolve -- but two days too late for it to really help. I gave it a '3' below, ONLY because the problem was fixed quickly once I got help; but like I said, when I needed it most, it was just a paperweight with a cord hanging from it.
07
Sep
08
Jun
Posted by Anonymous
I have tried calling customer service twice so far. On hold for 30 minutes each time, then disconnected. Calling because they sent me an email with an advertised price to update my maps. When I click on the link, the price on the forum is higher than what is in the email. There is no expiration date on the price. Also, I just received the email 2 days ago.
Because of this very poor experience, I do not recommend TomTom.
15
Mar
08
Dec
Posted by Anonymous
bought tom tom 25 with life time updates on q v c tried to register for up dates every time qvc document not good enough .no way to contact them .must be the worst sat nav company in the world sending it back .p.s. paper work said 30 days to register email said I had only 14 days wish I had never heard of them
03
Nov
Posted by Tess
I connected my older model TomTom to my new computer to make some update. It appeared to do all it was supposed to until just the last moment of installing when it stopped and would go no further. Now it appears the "updating" wiped out all the maps in the Tom Tom device!!! Finally got a service tech - in India - he cant help, wants to connect me to another guy who will take control of my computer....my son has a canniption about this...I cannot get any direct phone connection to Tom Tom co. to ask how secure their Tech Service in India is....What a disgraceful set up...this is going on two days now. Tom Tom...never again.
07
Oct
Posted by Anonymous
My self and my husband have been trying to update our TOMTOM without success, no matter what website of TOMTOM we open all we get is questions and spam coming into the program, all we want to do is update the TOM TOM asap, we have had it for less than a year, it is great but getting behind with streets etc.
Please make it simple.
Regards Rose
07
Jul
Posted by Anonymous
Your Tomtom's Sucks Along With Your Tech Support!!! Can't Find A Phone Number To Call,guess You Don't Want To Hear How Bad Your Devices Work!! I Will Be Going To Another Brand Since You Can't Stand Behind Your Devices!!! I Have Try To Email With No Answer And I Have 2 Tomtom's And Either One Works!! Both Shut Down And Will Not Come Back On, Don't See You Staying In Business For Long!!!
07
Jul
Posted by Anonymous
I purchased a map of France on line on 20 June 2014 while we in France but the map never arrived at email address and on our return home in Australia we found that we have been charged for the map.I have put disputed transaction on credit card.I cannot find an email address for Tomtom in Australia. Can anyone help with a email address.
31
May
Posted by Anonymous
I purchased a lifetime update on our TomTom but it did not give me a place to log in so I can update our device! The name is Elvin and/or Linda Groves. I did this well over a year ago and have tried to log in several times but since I never received a page to input that info, I can't log in without it going to a page that I have to purchase an update!
04
May
Posted by Anonymous
I really get ticked when I just want a map update and have to navigate through a ton of unessecary stuff.
Come on folks send the techies home and put normal people in there. I do not have time to educate myself on yet another overbuilt application that I use only occasionally.
How about an update service like my phone (Apple)?
23
Apr
Posted by Anonymous
My TomTom Gps device has downloaded an automatic update "USA_Canada_and_Mexico885 and now it states "Problem with map. You canot use this map on this device: USA_Canada_and_Mexico-885. with the box "ok" I click on ok and go to the next window, with only that map to chose from. The GPS in now in an Infinite loop. Help. Get me out of this mess that your auto updates have done to my equipment.
07
Jan
Posted by Unhappy
I had a terrible experience with TomTom customer service. I purchased their map update service for my older model device. It failed to install and in the process of trying wiped my GPS of all data, rendering it useless. I called their customer support department and that's when the real nightmare again. They refuse to replace or fix my GPS even though it worked fine until I downloaded their program. The two supervisors I spoke to also refused to pass me up the chain of command, claiming there is nobody else I can talk to. The head office phone number is automated and just kicked me back to the support department. This is the worst customer service I've ever experienced. I will never purchase a TomTom again and will tell everyone I know about my experience.
This is a warning to you all not to purchase their map update service if you have an older model. My friend who is a programmer says the software is ancient, inefficient and issues like mine would not be uncommon. Unfortunately, the company does not stand behind their product and refuses to make the situation right.
