Find the latest TalkTalk news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
An industrial-scale fraud operation was at the heart of the fraudulent telephone calls targeting TalkTalk customers, it was revealed on Monday. The fraud allegedly stemmed from Indian IT service firm Wipro, which the British telco had contracted in ...
Lady Harding, its first chief executive, has battled to improve its poor Customer Service record by overhauling computer systems and processes. She said: “The experience that TalkTalk customers get is massively better but my goodness it is not finished ...
Baroness Harding, appointed in October 2010, was chief executive in 2015 when hackers attacked the company's website, stealing confidential customer data. TalkTalk, for years dogged by a reputation for poor Customer Service, estimated the cyber-attack, ...
TalkTalk chief executive Dido Harding is to resign after seven years at the helm, with chairman Charles Dunstone becoming executive chairman from May after stepping down from the same role at Dixons Carphone. In a separate announcement, TalkTalk said ...
... meeting of the Openreach board on Tuesday. Mike McTighe was appointed independent chairman of Openreach in December 2016, and a fourth independent non-executive was due to be announced imminently with a specific focus on Customer Service.
Duncan Gooding was promoted to the role of Chief Operating Officer at TalkTalk's enteprise arm earlier this month. He discusses his plans, including legacy systems and the IoT. Eurocomms.com: Congratulations on your new role, what are your key ...
... from Upton, said his connection had been down since 9am, when he saw the a red light flashing on the router. The website designer, who runs a small business, said a TalkTalk Customer Service representative quoted a fix time of between 24 and 48 hours.
... with the giants. TalkTalk has said that it expects its debt to ebitda ratio to come down by by the end of the year. Margins will be improved by lower capital spending in the second half, it told investors, as investment in improving customer ...
The 17-year-old lad who confessed to hacking crimes against UK ISP TalkTalk was today slapped with a 12-month rehabilitation order and had his iPhone confiscated. The teen received the sentence, of sorts, at Norwich Youth Court, in east England, where ...
However, he warned that if the hacker has a customer's Service Set Identifier (SSID) code, which was erringly disclosed by affected devices in last week's attack, it could be used find out where the equipment and customer's home is located using online ...
The bank noted TalkTalk has been looking to stem the outflow of customers since the cyber attack through investments to improve network performance Customer Service, as well as a new pricing model. It said results of these attempts have been mixed ...
Talk Talk´s strategy of raising prices on a shrinking customer base was a poor proposition, even more so with growth in the overall market flat, analysts at Redburn said. Together with increased competition from the likes of Virgin Project Lightning ...
A 17-year-old boy has admitted to playing a role in the "significant and sustained" cyberattack that hit UK telecoms giant TalkTalk in October 2015. The teenager, who cannot be named for legal reasons, was one of the suspects apprehended in November ...
Andy Hollingworth, a former director at telecoms group TalkTalk and now boss of business broadband provider Toople, has hit out at the 'questionable practices' of Big Six rivals selling to small firms. He took aim at those selling broadband as a ...
TalkTalk, Sky and CityFibre have confirmed that a 1Gbps Ultra Fibre Optic (UFO) network is to be rolled out across the whole of York. The move comes after a trial carried out in York earlier this year, which covered almost 14,000 properties, yielded ...
TalkTalk has signed a deal that ensures premium Sky content will remain available to its TV customers. The agreement means TalkTalk TV subscribers will continue getting access to channels such as Sky Living and Sky 1, as well as live and on-demand ...
'TalkTalk should and could have done more to safeguard its customer information,' the ICO said. By Hyacinth Mascarenhas. October 6, 2016 05:39 BST. TalkTalk says the company has 'cooperated fully' with the ICOCarl Court/Getty Images. British broadband ...
ISP TalkTalk has been slapped with a record £400,000 fine for failing to protect its customers' data during last October's hack. An investigation by the Information Commissioner's Office (ICO) revealed that the damage caused by the attack, which took ...
TalkTalk is to scrap separate line rental charges across all its packages as it looks to revamp its image a year on from the major data breach which rocked the telecoms firm. It will also give loyal customers the same deals as new ones and offer a ...
More transparent: TalkTalk hopes its new 18-month tariff will reduce frustration with confusing packages. Photograph: Andrew Milligan/PA. Miles Brignall. Monday 3 October 2016 11.50 EDT Last modified on Monday 3 October 2016 18.25 EDT. Share on ...
BT, Plusnet, EE and TalkTalk were the most complained about broadband providers during the second quarter of 2016, Ofcom has revealed. According to new figures from the regulator, the total volume of complaints it received against telecoms providers ...
'We're forever being warned against cold calls from trick banks and rogues wanting money.' Photograph: PA/Andrew Milligan. Monday 22 August 2016 07.02 EDT Last modified on Wednesday 24 August 2016 11.24 EDT. Share on Facebook · Share on ...
Vodafone has scrapped line rental charges as it tries to muscle into TalkTalk's lower-end market – and comply with imminent regulatory changes for an all-in-one price for broadband and phone services. Under the move, rental charges will no longer apply ...
TalkTalk has topped the list of companies that provides the most maddening experience for customers trying to get to get through to a real person. Analysis provided by call centre specialists Eckoh was based on the companies that were most searched for ...
Tony Porter, Head of Global Communications at Eckoh, has therefore urged companies to invest in their Customer Service systems. "Getting through to someone who can help you or provide an automated alternative is critical, and it is vital that companies ...
WIZZ AIR is halving its UK growth plans and redeploying planes to routes outside Britain. PUBLISHED: 10:04, Wed, Jul 20, 2016 | UPDATED: 10:49, Thu, Jul 21, 2016. 0. Wizz Air GETTY. Wizz Air said the referendum vote had led to a 'notable weakness in ...
UK ISP TalkTalk has confirmed 9,000 customers abandoned its broadband services in the first three months of fiscal '17 ended June – and that overall group sales were pretty much flat on the prior year period. The provider did not release the exact ...
TalkTalk CEO Dido Harding saw her earnings increase by £1.8m in 2015, despite the telecoms company being the victim of a cyber attack that cost £60m and led to 101,000 customers taking their business elsewhere. Baroness Harding, who said she was ...
TalkTalk chief executive Dido Harding took personal responsibility for the cyber-attack in October; she also donated her £220,000 bonus to charity. Photograph: Bloomberg via Getty Images. Sean Farrell. Monday 20 June 2016 05.30 EDT Last modified on ...
I moved my mobile phone contract to TalkTalk in January. On the day my number was ported over I received a voicemail with a request to call a premium number. I assumed it was TalkTalk. I realised it was a scam when I rang back so quickly disconnected ...
TalkTalk is down again, with frighteningly little being said by the business as to why. A post on its official forums copped to the problem, apologising for the lack of services. The website at TalkTalk.co.uk has been replaced with a holding page ...
I saw the mouse moving across the screen, so I shut it down. He said: 'Why are you locking me out?'” Valentino installed TeamViewer at the request of a TalkTalk Customer Service representative who was attempting to fix problems with her PC in late 2015.
TalkTalk's Talk2Go app has been offline for eight months - since that breach, in fact - but that hasn't stopped the business reminding those trying to leave that they'd be missing out on it if they went elsewhere. Talk2Go is a free app allowing ...
If you do a quick Google of 'TalkTalk Customer Service reviews' it doesn't take long to realise that the British telco doesn't have the best reputation. Broadband.co.uk, which allows customers to vote on the service of their telco provider, literally ...
Jackson said she contacted TalkTalk and reported the call – but was given "extremely poor" Customer Service. "I made two formal complaints and was advised I'd be contacted within 24 hours. However, no one phoned. They didn't seem to take it seriously ...
USA · europe · UK · skiing · environment · climate change · wildlife · energy · pollution · science · media · crosswords · blog · editor · quick · cryptic · prize · quiptic · genius · speedy · everyman · azed · video. Breaking news. Voting begins in EU ...
The telecoms group has now changed its strategy from undercutting rivals on price to improving its Customer Service, spending £19m over the period on an IT project to improve service and prevent billing errors. Ms Harding said: “Our greater focus on ...
Start of the problems in October last year when there was a cyber attack on TalkTalk. Photograph: Alamy. Miles Brignall. Sunday 8 May 2016 02.00 EDT Last modified on Sunday 8 May 2016 02.04 EDT. Share on Facebook · Share on Twitter · Share via Email ...
TalkTalk is to scrap separate line rental charges and offer broadband users a combined monthly price instead. The company is concerned that broadband deals can sometimes appear "misleadingly cheap", as providers often use attention-grabbing ...
Boutique providers in the telecomms industry are putting established giants to shame when it comes to value for money and customer satisfaction. Budget pay-as-you-go mobile operator Giffgaff and award-winning broadband minnow Zen Internet have come ...
Broadband customers at TalkTalk continued to flee the operator during the first three months of this year, with 126,000 customers switching away from the provider. That was on the back of 250,000 broadband customers switching to other suppliers in the ...
I've recently discovered I've been paying twice for my broadband and phone line every month since 2007. When I moved from TalkTalk to Sky I thought the line rental was still being charged by TalkTalk, at £27.70 per month, while Sky was charging me £37 ...
"TalkSafe will reduce the time customers spend on a call and if callers are transferred to a different Customer Service advisor, they won't have to repeat their details, as the voice authentication technology will have already verified their identity ...
... of thousands of customer details. As the dust settles following the much-publicised data breach, the UK telecom firm has said the biometric technology, called TalkSafe, will now play an increasingly vital role in how users access its customer ...
TalkTalk is allowing its customers to access their accounts using voice recognition, several months after a major cyber-attack compromised the personal details of hundreds of thousands of customers. Instead of being asked for personal details such as ...
By layering voice biometrics into a company's customer experience strategy, Nuance is able to power more human Customer Service conversations, leveraging seamless voice-enabled solutions to deliver customers the help that they need quickly and ...
Chris said he left the company at the end of November 2015 following the "dismal" Customer Service he experienced over the incident. According to the BBC Radio 4 programme Money Box yesterday, TalkTalk admitted that criminals have had access to ...
'We return letters addressed to 'Miss Gray' unopened.' Photograph: Aled Llywelyn/Athena Pictures/Aled Llywelyn/Athena. Rebecca Smithers. Monday 8 February 2016 02.01 EST Last modified on Monday 8 February 2016 02.03 EST. Share on Facebook ...
TalkTalk lost 101,000 customers and suffered costs of £60m as a result of a cyber-attack on the company in October, but said business was returning to normal. The telecoms company said the net loss of customers in the three months to the end of ...
SAINSBURY'S has agreed terms to buy Argos owner Home Retail for £1.3billion in a fourth attempt. PUBLISHED: 08:25, Tue, Feb 2, 2016 | UPDATED: 08:37, Wed, Feb 3, 2016. 0. Sainsbury's store sign GETTY. Sainsbury's has agreed terms to buy Argos ...
