Find the latest T-Mobile news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
SIM swapping hacks occur when a malicious actor either calls the technical support department of a telecommunications company or visits a store claiming to have lost or damaged their SIM card – which stores sensitive data related to the customer's ...
J.D. Power's high scores of the telecommunication company has demonstrated that T-Mobile Customer Service reps are delivering an unprecedented level of Customer Service that is unmatched among full service wireless providers. Beyond rating well for ...
More than five years after T-Mobile's super-successful acquisition of MetroPCS, the carrier is overhauling its branding and market positioning to attract more customers. MetroPCS, which had largely kept its separate identity after being acquired ...
T-Mobile USA Inc., Bellevue; fined $20,000. T-Mobile, a cellphone carrier, is also a licensed insurance producer in Washington. The company offered to pay off phone loans and early termination fees for Verizon customers who switched to T-Mobile and ...
T-Mobile wouldn't confirm whether it used MD5. The company also suggested the hackers were "international," according to our sister site ZDNet. The company has recently been working to rebuild its approach to Customer Service, with a nationwide launch ...
T-Mobile USA announced a security breach late last night. The company says its cyber-security team discovered and shut down unauthorized access to its customers' data on Monday, August 20. The telco says an attacker was exfiltrating personal data such ...
To begin with, the US wireless industry isn't known for Customer Service excellence. Year after year, it ranks among the least well-regarded industries in that area, while Customer Service ratings for auto insurance companies and credit unions dominate ...
In de Verenigde Staten heeft T-Mobile een Team of Experts geintroduceerd, een 'nieuwe benadering van Customer Service' die klanten in verschillende regio's voorziet van hun eigen toegewijde team van klantenservicemedewerkers die snel en efficiënt ...
The telecom said it would connect users straight to a team of customer representatives, unique to their own city, when they call Customer Service. ... Since 2015, the company said there has been a 48 percent reduction in call center employees quitting.
Fewer bots, more humans: How T-Mobile rebuilt its Customer Service to be less sucky and more about you. Blockchain Decoded: CNET looks at the tech powering bitcoin -- and soon, too, a myriad of services that will change your life.
T-Mobile has announced its latest “Un-carrier” move — and it's all about Customer Service. Speaking to a crowd in Charleston, South Carolina, CEO John Legere and company officials said Customer Service everywhere is broken and T-Mobile's latest action ...
The basic concept is simple: Each T-Mobile subscriber will have a team assigned to them to help with their Customer Service issues. Subscribers will be able to call, text message or schedule a call with their team at any time. The aim is to cut the ...
At a press event in Charleston, South Carolina, T-Mobile's executive team took to the stage to announce the “Team of Experts” — the company's new customer-service model. Essentially, T-Mobile is attempting to make calling Customer Service less of a ...
T-Mobile said its new Customer Service system will direct people to a specific team of agents. To press the point about improving service, a T-Mobile video shows Rainn Wilson – best known as Dwight from “The Office” – grappling with the frustrations of ...
It is parent company to Xfinity, NBC, NBC Universal, USA Network, Telemundo and E! In 2017, the business had $84 billion in sales, making it the second largest broadcast and cable TV company in the U.S.. Unfortunately, since 2015, revenue growth has ...
We've seen AT&T, Sprint, and Verizon make changes to their rate plans lately, but T-Mobile says that it has no plans to increase the price of its unlimited plan.
T-Mobile is on track to launch its TV service this year, COO Mike Sievert said during the company's earnings call Wednesday. “We continue to plan it for this year,” he said, adding that the company was looking for what he described as an “initial ...
T-Mobile revealed on its second quarter earnings some of its plans for Layer3 TV -- if its merger with Sprint is approved -- and the "new" T-Mobile gets to build what the CEO calls a "pro-America," nationwide, 5G network, starting in 2019. T-Mobile US Inc.
Nokia Oyj won a $3.5 billion order from T-Mobile US Inc. to build fifth-generation mobile networks in the U.S., one of its largest contracts to date and a sign that network equipment vendors are starting to gain business from the new cellular technology.
LONDON, July 30 (Reuters) - T-Mobile US named Nokia to supply it with $3.5 billion in next-generation 5G network gear, the firms said on Monday, marking the world's largest 5G deal so far and concrete evidence of a new wireless upgrade cycle taking root.
The new $5 per day international data passes will then be made available starting on August 1. These can be purchased by either signing into the T-Mobile app, calling the Customer Service, or by following a link that will be sent to the user when their ...
T-Mobile US is one of the largest providers of wireless voice and data communications services in the US. The company's 61 million T-Mobile and MetroPCS contract and prepaid consumer customers use its networks domestically and are able to connect in ...
As a final note, you may want to do homework on Customer Service. Frankly we've heard complaints about all the carriers' customer support, and quality can vary not just over time but from representative to representative. Topics: iPhone, · AT&T, · T ...
Circuit judges ruled unanimously to deny Robert C. Wilson's bid to revive a lawsuit accusing T-Mobile USA Inc. of knowingly operating a poor 911 system and of failing to properly train an employee who refused to connect him to emergency services when ...
Although they may merge in the near future, both Sprint and T-Mobile have launched dueling unlimited data plans aimed at customers 55 years and older. Opt for either carrier's 55+ offering, and you'll get unlimited talk, text and data at a lower ...
Does bigger mean better? Is one less competitor in the wireless carrier space good or bad for customers? How will this impact Customer Service? These are just a few of the questions customers are asking about the pending (yet-to-be-approved) merger of ...
A security researcher recently discovered a bug on T-Mobile's website that allowed anyone to access subscribers' personal details. Those include users' full names, addresses and, in some cases, even their tax details and the PIN they nominated for ...
T-Mobile may bill itself as the “Un-carrier” because it bucks customer-unfriendly practices in the wireless industry, but it looks like they're not so different than other companies when it comes to data breaches. According to an exclusive ZDNet report ...
This device is unable to play the requested video. A bug in T-Mobile's website let anyone access the personal account details of any customer with just their cell phone number. The flaw, since fixed, could have been exploited by anyone who knew where ...
Man, Australia has a much different approach to Customer Service than the rest of the world lol. Austria? Rating: 1 Votes. Avatar · justperry. 6 hours ago at 12:47 pm. #uncarrier #unsafe #uncool. Doesn't that apply to most big providers in the USA ...
T-Mobile (NASDAQ:TMUS) is the third-largest wireless carrier in the United States. It doesn't offer anything besides wireless service for cell phones and connected devices like tablets and smartwatches. (It recently purchased Layer3 TV, so it has a ...
The proposed mega-merger between Sprint Corp. and T-Mobile USA Inc. could transform the U.S. telecommunications sector. The $26.5 billion deal is also going to transform the next several months—at least—for Brandon Parris, a Morrison & Foerster ...
Legal and financial analysts are split on the likelihood of the merger receiving FCC and DoJ approval, often citing three previous attempts for the companies to join forces plus the failed attempt in 2011 by AT&T to acquire T-Mobile USA for $39 billion ...
... will allow customers of either company to use the other company's network. The roaming agreement also helps the companies prepare to merge their infrastructure in the event the deal goes through, although it's hard to say that customers wouldn't ...
The thousands of new jobs promised would largely be more network installers, network engineers, call center operators and new store positions. T-Mobile's strategy focuses heavily on using domestic call centers, and it has promised to add lots of new ...
It has managed to score sustained market share gains, as innovative offerings, improving network performance and good Customer Service attract new customers, according to Moody's Investors Service Inc. T-Mobile became the first major U.S. carrier to ...
After years of negotiations, it's finally official: Mobile carriers Sprint and T-Mobile have agreed to join forces in a mega-merger, the two companies announced Sunday. The all-stock transaction, which puts the value of the combined company at $146 ...
INVESTING IN 5G TECHNOLOGY. Even though Sprint's customer base has expanded under CEO Marcelo Claure, growth has been driven by discounting. Analysts say that, without T-Mobile, Sprint lacks the scale needed to invest in its network and to compete in a ...
It has scored sustained market share gains, as innovative offerings, improving network performance and good Customer Service attract new customers, according to Moody's Investors Service Inc. T-Mobile became the first major U.S. carrier to eliminate ...
It has managed to score sustained market share gains, as innovative offerings, improving network performance and good Customer Service attract new customers, according to Moody's Investors Service Inc. T-Mobile became the first major U.S. carrier to ...
A look at T-Mobile's support forums shows complaints from users who say they didn't get the update and that talking with customer support hasn't revealed any details behind the hold. Some users successfully received the Oreo update before it was paused ...
T-Mobile USA has agreed to pay a $40 million settlement with the FCC after allegations that the company failed to correct ongoing problems with the delivery of calls in rural areas and inserted false ringtones to deceive customers. Continue Reading Below.
Der US-Ausgabe von Vice war die ganze Auseinandersetzung sogar einen Artikel wert, wie auch anderen US-Tech-Seiten wie Gizmodo und PCMag. Auch für amerikanische T-Mobile-Kunden war sie ein Thema. Neben dem offiziellen Twitteraccounts von T-Mobile USA ...
The new customization option means users can easily choose the apps they want to install and leave unwanted ones off their device completely. Hopefully T-Mobile USA follows suit with an Un-bloatware program of its own, though there's no indication as ...
T-Mobile will start building out its 5G network this year and plans to be in 30 cities by the end of 2018. The first four of those are being announced today: New York, Los Angeles, Dallas, and Las Vegas. T-Mobile CTO Neville Ray boasted that the ...
Samsung just announced the Galaxy S9, and now we're getting details on how much retailers and wireless carriers are going to charge for it. The cheapest way to get the phone (without a trade-in) is through Samsung itself. But pricing gets surprisingly ...
If you click through its website pages, you'll find a lot of promotion around business lines, quality of voice and data coverage, and business Customer Service satisfaction awards. Where are the true enterprise service offerings though? On Sprint's ...
Cryptocurrency Trader Sues T-Mobile for Giving Hackers Control of His Account According to the allegations, T-Mobile is partially for the loss responsible because it was meant to add a PIN code to the account before November 7, but the measure wasn't ...
A T-Mobile customer is suing the carrier over a cryptocurrency heist. Carlos Tapang claims that hackers broke into his cryptocurrency account because T-Mobile was fooled into transferring his account to AT&T. The hackers then used Tapang's wireless ...
This past Sunday Carlos Tapang, a T-Mobile USA Inc. customer, filed a suit in federal court against the company, alleging lax security measures made it possible for hackers to access his wireless account and steal the cryptocurrency from his mobile ...
