PNC Bank customer service

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Customer Service

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Phone: 888-762-2265

  • How to reach a live person:
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  • Hours of Operation:
    • Representatives are on call 6:00 am -12:00 midnight ET, 7 days a week
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User Reviews

03
Apr

Posted by JSP821


on 4/3/24 at 6:01PM

I am very fed up and very stressed over the way I have been jacked around on PNC Online Banking for the last two days. The on line phone number can't help me and suggust I go to a branch. The branch can't help me and hand me the 800-762-2035. Over and over I have spent approximately 24 hours of my time trying to be low maintenance for your associates. The only thing it gets me on the reset pass word site is to keep me on the reset mode entering one right after the other. Well, I'm done with you. I don't have time for you anymore. For years I had the same online bill pay and was never asked to change user number or pass word. Then about a year ago it is about every month. I take care of a demented husband and he needs constance care. I don't have time for this run around. So since you can't help me, I don't need you. Very overwhelmed with your lack of concern for me.

01
Feb

Posted by Anonymous


on 2/1/24 at 8:57AM

I once again tried to pay my mortgage online...and again I find the website impossible to navigate!

I have our mortgage for any years and it's been bought by many banks over those years and I have always paid online without a problem but NOT on the PNC site!

So I pay by phone but I thought you should know how frustrating it is.

08
Jun

Posted by Anonymous


on 6/8/23 at 9:22AM

On st 64 east Dixie Ave, a new manager is replacing all tellers thus no locals there any more.
Hours open too short for executive spouse to deposit and pay mortgage. For 6 plus years could assist spouse. Today new management disrespectfully declined to assist family executive.
Time to leave low mortgage there but move all other accounts. 28 years customers go elsewhere due to power mad new branch manager.

12
Nov

Posted by Shalisa


on 11/12/21 at 10:49AM

I was on hold waiting for customer service to come to the phone for 2 hrs and 13 mins to get told that there were unable to help me because they could not send a verification code to my cell phone (which was not working). I was able to give them all the information she asked of me and still got no help what a freaking waste of time. I am really getting fed up with PNC the only reason I have not left them is because I hate having to start over.

13
Apr

Posted by Anonymous


on 4/13/19 at 10:31PM

My son and I have consistently been treated with five star service from PNC team members until today. I had a horrible experience with Kendra Brown . I wont tolerate her rudeness. I would like to speak with someone to resolve the challenge my son has contknuesku had with his account. I am in need of help.
Thank you

View all 153 PNC Bank customer service reviews »
Customer Service Ratings

Based on 168 votes.

2.6

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Hours of Operation

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PNC Bank customer service news
PNC Bank in Crestwood is robbed

A surveillance image shows the man who police say robbed the PNC Bank at 9792 Watson Road in Crestwood on Wednesday, July 19, 2017. FBI photo. PNC Bank in Crestwood robbery. A surveillance image shows the man who police say robbed the PNC ...

PNC Bank's "Tiny Branch" Debuts In Lexington

LEXINGTON, Ky., June 19, 2017 /PRNewswire/ -- PNC Bank today revealed its portable "Tiny Branch" on the University of Kentucky campus. Measuring 20 x 8 feet, or 160 square feet, the converted steel container brings PNC's newest and unique branch to ...

Shots Fired After PNC Bank Robbed in Pocomoke City

POCOMOKE CITY, Md.- Investigators are asking the public's help in identifying three people wanted for robbing the PNC Bank in Pocomoke City on Monday. According to the Worcester County Bureau of Investigation, three suspects entered the bank and ...

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