Read the reviews below to see the experience other people have had when dealing with customer service from New York Times.
I'm not a happy person when I prepay for the paper and it's not delivered. Why isn't there accountability for the delivery service? I would like the NY Times would take action when it has to give credit for papers not delivered. There MUST be someone accountable yet no resolution or concern is shown
I have had this ongoing problem with my home delivery since I moved 7 months ago. No one seems to be able to correct this problem '“ or knows how to '“ or wants to. The paper is habitually being delivered to my neighbor's address. My address is clearly indicated on my door '“ but apparently these people can't read numbers. I have been told that the problem has been escalated', requests made', messages sent'. Really?? Why has this problem not been corrected?? I will tell you why. Because you have incompetent people working there. They needed to get a new person on the delivery route at least 4 months ago '“ but all they do is keep making the same mistakes '“ escalating', sending requests and messages'. Doesn't anyone know how to do their job? I will write to every Vice President at the NYT before I close my account.
I cancelled my NYT subscription tonight. In addn to tolerating ur other errors, printing all pro trump letters is just too much. I am not paying for that kind of malarkey. Believe me when I say use of the word malarkey is much much milder than my thoughts about the NYT?
For the second Sunday (the first being 11/11/17), we did not receive our paper today. It is exasperating to say the least to go out expecting your paper to be there and discover it missing. I dont know whether this is a pervasive problem in the Charlotte NC area or what, but I am a very dissatisfied customer at the moment. We have had this happen in the past and hesitated to resubscribe for this very reason.
Please do what you can to rectify this problem. Thank you!
S Yu Surely Must Have Noticed,is Beyond Repair Or Usefulness,
I am submitting this complaint for my 89 year old mom, who lives in the suburbs of Boston. She has spent hours on the phone with the NYTS to complain that her home delivery is sidewalk delivery 30' away from front door, as the delivery person rolls to a crawl, rolls down window, and chucks paper on to sidewalk. She explains to reps that she uses a cane and if its raining, she needs an umbrella as well, which means she gets soaked in order to walk the distance to pick up the paper. The reps say "I understand", but when asked about the delivery company, the reps say there is no information. THIS IS ABSURD AND EMBARRASSING FOR THE NYTs. Home delivery is home delivery and not sidewalk delivery.
I subscribe to the NYT for Sunday Home delivery 4 weeks ago. Today is Mon. Nov 20. I have yet to receive on Sunday Paper on Sunday morning. I have called Customer Service and also written Customer Service. Each time they say the paper will be delivered later that Sunday, between 11am and 3pm. That never happened. I am DISGUSTED. Is anyone ALIVE at the NYT? Terrible Customer Service.
INFURITATING is the word. One can't get a real person even by default in this automated system. I increased my subscription and haven't been receiving the paper. All the system allowed me to do is ask for today's paper. I was hoping to talk with someone to straighten this all out. I tried everything, got increasingly angry and never got anyone, the automated system kept renewing and asking the same questions.
FIGURE THIS OUT. THIS IS A NIGHTMARE. I spent 15 minutes of a Sunday morning lost in your automated system. BAD public relations. Just terrible.
I need assistance by person. I opened my iPad subscription, the lead was "update- close your account, open the App Store, press get".
I dumped the icon, opened the App Store and don't see any app for my subscription. I did try to call your but that is totally useless- unless I need to cancel.
I ask for a live technical person to call me asap.
Martin nystrom
I Tried To Contact Ny Times About Mail Rcd Today Saying I Could No Longer Make Payments Using My Chase Bank Account. I Do N Ot Know Why. Can You Tell Me Please? I Have Enough Money In My Account To Pay This Bill And Many Others! Instead I Had To Tell You To Put Charges On My Citi Visa Card/costco In Amount Of $373.42
Today's New York Times was not delivered to retail outlets in a wide swath ranging at least from Walpole to Norwood to Westwood to Avon to Sharon in the area south of Boston MA. It didn't sell out quickly; no papers were delivered at all. Is this news to you? Do you have any reaction to this fact? It would be good if you would acknowledge this in your paper or on your website and if you would provide a way for people to obtain the paper they missed at a reasonable price.\
I have been on the phone over half an hour trying to get to a living person. It has been a very frustrating experience. I want to discuss my latest bill and absolutely no luck, just a recording. I have subscribed to the Times for over 50 years and have NEVER been so frustrated with your service.
I cannot pay my bill until the extra week's billing is explained to me. I never get billed for just one week and also, where is my 50% off for that week?
Please call me and if no answer, please leave a person-friendly phone number, not a recording!!!
1. My newspaper has NOT NOT NOT been delivered correctly all 3 days of weekend delivery. Have dispatcher communicate that newspaper should be left at white letter box at 157 E. Cedar St. Livingston, NJ.
2. No newspaper was delivered on Friday, April 14, 2017.
3. No newspaper was delivered on Saturday, April 15, 2017.
4. No newspaper was delivered on Sunday, April 16, 2017.
PLEASE CREDIT MY ACCOUNT FOR ALL THREE DAYS.
RESPOND BY EMAIL THAT THIS WAS COMPLETED PLEASE.
All I wanted to know is if there will be paper delivery today. I gave all the information to cyber Sally, but was then connected to a human being in the southwest who said she had to "open a case," and she must have all the information I had just given to cyber Sally. You are not the FBI. I do not have a "case." I just want to know when I will receive my paper. For God's sake, no wonder people are cancelling their subscriptions. Who needs this crap?
