Posted by Anonymous
I will not pay $1 to be charge$40 to pay my fone bill with the fonnope nope e I bought from y'all. I need my bill payment online and app is corrupted does not work I need a really expert costumer service rep to get this paid
Metro PCS customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Metro PCS.
31
Jul
01
Jun
10
Oct
Posted by Yungbuc28
I lost my phone back on July 28th 2017 and didn't get a phone to August 18ty and they won't refund me.my money and they had also made me pay 100$ for a month of service I didn't use and they over charged me when I went and bought a new phone and charged me 30$ in fees I would like to be refunded or get the minutes for the months I paid for and the day's I lost on the minutes and no one will help me I am probably going to switch phone company I have never been thru this
19
Jun
Posted by Anonymous
On June 19th I spoke with a rep about some changes dealing with my payments. And I asked to speak with a manger to complain about why my phone is not making calls from my device on Wi-Fi I was hung up on and blocked from speaking with a rep I am passed off right now and I will pay my bill but I am asking for a discount your manger played ass they did not hear me and then disconnected the call
15
Jun
Posted by Anonymous
They lost a new customer they didnt even have, I was interested in switching to them for business purposes so had some presales questions about porting and vanity numbers , and no matter what could not get to thru a rep even with the details on this site. Well if you cant answer my presales questions, I guess i pay for your services. To bad Metro, your loss not mine. . . its a shame you guys have come to this I used to have you guys on 2006 and at least i could talk to some one at that time. . SMH
26
May
11
May
20
Jan
14
Jan
Posted by seemeonly
Someone needs to post how to talk to a live person wile on 48 hour extension or while account is suspended. None of the numbers that are suggested here work I've tried. seems to me that it should be easy to speak to someone if you need your phone turned back on. I guess metro doesnt care enough to put their reps on the phone. dumbest idea ever, besides slowing your data down to a crawl when you hit your '4g' cap...
13
Jan
11
Jan
07
Jan
Posted by Anonymous
I. Bought line and phone highland Park Nj store
After I purchased phone try to use at home no line hook up
Next day I went store
Worker no idea what they doing
No result ,because worker only speak Spanish language can't cominucate
Third day we went return to phone and non working line
They said they can't pay back
This store workers no idea what they doing
Don't ever go this store
You will be piss ..,
I never see the store like this unprofessional ..
They service is sucks
04
Jan
31
Dec
Posted by Kelly
I am so discussed with metro, had you for years paid every payment same card, got 4 new phones 2 weeks ago...Tried to pay on the 29, said card was invalid, went to my bank nothing wrong with my card,called ur customer service that night said he report it...Been now calling customer service takes me to bill pay only,I want to know if the problems been fixed...New z phone will not even let me log into my account...All want to do is talk to a agent, someone needs to call me now, as you can see all these years I paid with my bank debit card with no issues
30
Dec
27
Dec
20
Dec
Posted by Anonymous
I have gone to the MetroPCS Store in Dellwood to get assistance troubleshooting my phone and would like to commend Armon one his wonderful customer service with us getting our phone back online. He was extremely knowledgeable and he was very personable and had us out of there in a matter of minutes. He was extremely polite and helpful, a wonderful employee.
14
Dec
03
Dec
02
Dec
Posted by Anonymous
I was a customer at metro pcs. I switched to cricket, not because of any problems but cricket had a great deal on an iPhone I wanted. The problem is that I paid my bill early and then I heard about cricket. I went to metro pcs inquiring as to my payment I made early and was told I couldn't get my payment back. So I paid good money for no service whatsoever. Incredible, bad business practices! I want my 30.00 back. It's like they stole my money.
30
Nov
21
Nov
Posted by William soban
OK i paid my bill and I still have no phone service 60 once 16 once 83 once with in a week or so time and now I have no phone service and I am not happy about it please fix this problem and I will be with you guys for a long time and I will get another company that will not be like that and want my business so please let me know what you think please and thanks
William shown
20
Nov
Posted by Anonymous
Yeah I'm sending you this email because I can't get no help in several months I have tried and tried to get you guys to clear my internet because it just doesn't work I pay $60 a month on time and I get some really crappy service something needs to be done about this my number you can call me or or not but I'm starting to look for another carrier I've been with you guys a long time and your service is done really lousy thank you
