Posted by upset in tucumcari
You need to send people out to update towers in rural New Mexico so people do not have to be without phone service, give it till tomorrow and then I am changing phone service
Metro PCS customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Metro PCS.
18
Nov
18
Nov
17
Nov
15
Nov
Posted by Anonymous
This will be the 4 th pH I have purchased from your company every time I tell them something is wrong they send me to warranty service and they tell me it's not covered in not dealing with your company ever again further more I intend to speed the word on social media how you treat your customers the pH I have now is a zte model#z981 and the LCD screen is coming off the pH they say they can't do an ything even though it's a defect I expect to have this pH replaced .you make the call I'm very disappointed in your products spending almost 1000 in 4 months I don't think so Lee Hart
14
Nov
09
Nov
09
Nov
Posted by Anonymous
I think this is bad service your phone is disconnected and cant even contact at least customer service I do understand not calling out but your own phone provider , and now you can't call from the main line of metro what is Metro turning into.Who can you speak with if you have question about your phone.
08
Nov
04
Nov
03
Nov
Posted by Anonymous
what review? I couldn't get a live person on the phone! I have been trying to get ahold of a live person all dam day now! Even by trying to trick someone into amswering! They automate me down to ending my phone call after listening to the recordings over and over trying for the alternative selection opposite of what I initially selected that caused me to met my end...the web sight is a little more "direct" with their avoidance...at the bottom of the coustomer service page you can click on the "contact us" link that puts you back to the top of the customer service page! WTH!
31
Oct
Posted by Anonymous
Recently having lots of problems with phone service and plan. IE only block away from my house and three blocks from store and no service. Then looked at my metro stated bill due service interruption until paid but bill not due til 11/11/16. Month away or 12 days happened ever since started service no data dropped calls no texting boom out of nowhere blindsided. Btw use phone for work if continued will look for new service cannot have service interruption since bills always payed up
27
Oct
27
Oct
26
Oct
22
Oct
Posted by Havehaditwiththem
It has been beyond ridiculous to speak with a live agent! Can't get past the automated system AT ALL!! I had to call from a different phone to make a extension all because the automated system! Not just that but if calling from another phone and once you answer the machine yes you do have an account with them after you enter your number guess what?!?! THE AUTOMATED MACHINE pops up not letting you speak to a agent until you make a payment! So what I have to do is enter my friend's active number (with Metro PCS) to get thru the automated system, say I am having trouble connecting to the internet, continue fooling the system that I have indeed tried the trouble shooting tips till I am connected to a live agent!!! Seriously this is beyond ridiculous!! I loved Metro PCS but I am seriously thinking about switching provider for this and other reason's. If this continues I believe Metro will be changing their name to Metro POS!!
20
Oct
19
Oct
Posted by Tenika
I was told by 2 agents to call back once phone suspended to get a 48 hour restore well when my phone was suspended I was unable to reach a live person I have been a customer for years, very upset 611 on the phone will not allow you to speak to a agent if your service suspended, I can't reach to restore my service so I can speak w/a manager
15
Oct
12
Oct
09
Oct
07
Oct
06
