Malaysia Airlines customer service news

Find the latest Malaysia Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Investigation affirms a Russian missile downed Malaysia Airlines Flight MH17


An ongoing Dutch investigation has determined that Russia was involved in the 2014 destruction of a Malaysia Airlines plane. Flight MH17 was shot down en route from Amsterdam to Kuala Lumpur. The prosecutors informed the families of the victims of ...

Russia implicated in shooting down Malaysia Airlines Flight MH17


NIEUWEGEIN, Netherlands — Dutch-led criminal investigators said Wednesday they have solid evidence that a Malaysian jet was shot down in 2014 by a Buk missile that was moved into eastern Ukraine from Russia. Wilbert Paulissen, head of the Central ...

Prosecutors Point Fingers at Russia in Downing of Malaysia Airlines Jet


A two-year investigation into the shooting down of a Malaysia Airlines jet over eastern Ukraine in 2014 has concluded that the missile responsible was not just made in Russia, but also fired from a separatist area of Ukraine controlled by pro-Russian ...

Prosecutors Say Missile from Russia Shot down Malaysia Airlines Plane


A Malaysian airliner shot down in eastern Ukraine was hit by a Russian-made Buk missile launched from a village held by rebels fighting Ukrainian government forces, international prosecutors said on Wednesday. The findings challenge Moscow's ...

Śledczy ws. katastrofy Malaysia Airlines: rakieta pochodziła z Rosji


Rakieta Buk, którą zestrzelono w lipcu 2014 r. samolot malezyjskich linii lotniczych Malaysia Airlines (lot MH17) nad wschodnią Ukrainą, pochodziła z Rosji - poinformowali w środę śledczy, prezentując wyniki międzynarodowego dochodzenia karnego w tej ...

MH370 investigators cast doubt on latest crash theory


CANBERRA, Australia -- Accident investigators on Thursday cast doubt on the possibility that blackened debris found on Madagascar is evidence of a catastrophic fire aboard the missing Malaysian airliner that went down more than two years ago. Wreckage ...

Burned debris may be from Malaysia Airlines flight MH370


MH370 How Foo Yeen Malaysia Airline passenger jets are shown parked on the tarmac at the Kuala Lumpur International Airport on March 8, 2014 in Kuala Lumpur, Malaysia. Malaysia Airlines Flight MH370 from Kuala Lumpur to Beijing carrying 239 ...

Malaysia Airlines outsources customer support


SHAH ALAM: In a bid to enhance and optimise customer support services, Malaysia Airlines Berhad (MAB) has outsourced the service to Mindpearl, an international customer support provider for the aviation industry. The move was revealed at the opening ...

Malaysia Airlines passengers told to print own baggage tags


Malaysia Airlines is demanding that all economy class passengers now print their own baggage tags. The new rule, which comes into effect on 18 August 2016 on all flights departing Kuala Lumpur International Airport, means that passengers will be ...

Malaysia Airlines appoints new chief commercial officer


... a range of portfolios ranging from revenue management to sales and marketing. In his new role, Muehlen will focus on developing a comprehensive and sustainable plan to improve Malaysia Airlines' marketing, sales, products and Customer Service.

Malaysia Airlines Order Worth Up to $5.5B to Boeing


Boeing Commercial Airplanes will supply up to 50 737 MAX aircraft to Malaysia Airlines, a contract that may be worth $5.5 billion at current list prices if all options are fulfilled. The jet builder noted that the order had been attributed previously ...

Malaysia Airlines orders up to 50 Boeing 737 MAX airplanes


Kuala Lumpur, Malaysia – Boeing and Malaysia Airlines Berhad (Malaysia Airlines) officials have announced an order for 25 737 MAX 8 airplanes, valued at $2.75 billion dollars at current list prices. The order, previously attributed to an unidentified ...

Malaysia Airlines inks $2.75B deal for 50 Boeing MAX jets


KUALA LUMPUR, Malaysia (AP) — Malaysia Airlines said Wednesday it has agreed to buy up to 50 Boeing MAX planes in a deal worth $2.75 billion as part of its fleet renewal and said it hopes to relist on the stock exchange by 2019. The airline's new CEO, ...

Malaysia Airlines Orders 50 Boeing 737 Jets, Pledges 'Path to Growth'


Malaysia Airlines said on Wednesday it had ordered 50 Boeing (ba, -0.15%) 737 MAX jets, with firm orders for 25 and rights to purchase 25 more. Deliveries will begin in 2019 and the deal is worth $5.5 billion at list prices, the full-service carrier ...

Investigator: Malaysia Airlines Flight 370 plunged into sea at almost 400km/hr


PERTH, Australia - Australia's crash investigator has revealed that data indicates that MH370 could have been descending at up to 20,000ft (6700m) a minute in the moments just before it smashed into the sea with 239 passengers and crew. In his first ...

History of searches for missing Malaysia Airlines airliner


FILE - In this March 22, 2014, file photo, Flight Officer Jack Chen uses binoculars at an observers window on a Royal Australian Air Force P-3 Orion during the search for missing Malaysia Airlines Flight MH370 in Southern Indian Ocean, Australia. The ...

Malaysia Airlines reaches settlement with families of Flight MH17 victims


Two years to the day since the airliner was shot down over Ukraine, killing everyone on board, a lawyer representing families of Dutch victims said compensation packages had been agreed in most cases. Lawyer Veera Mewa told Dutch media the level of ...

Possible Debris From Missing Flight MH370 Found in Madagascar and Australia


New debris believed to be from missing Malaysia Airlines Flight 370 has been found on a beach in Madagascar. Blaine Gibson, an American man who is hunting for debris from the missing plane, found the wreckage on Riake beach, on the island of Nosy ...

Disastro Malaysia Airlines MH17: la svolta arriverà in autunno


I Paesi Bassi investigheranno sul disastro del volo MH17 · USA obbligati a pubblicare le foto satellitari riguardo la catastrofe del volo MH17 .... http://sptnkne.ws/ccc8 · In Repubblica Ceca i detenuti lavoreranno in un call center. it.sputniknews.com ...

MH17 criminal probe at 'advanced stage' as relatives press Malaysia Airlines with lawsuit


A Dutch-led investigation team has said that their probe into the downing of flight MH17 over eastern Ukraine will reveal the type of weapon used and the launch site “after the summer.” Meanwhile, Malaysia Airlines is being sued by the victims' relatives.

Russia and Putin sued over shooting down of Malaysia Airlines flight MH17


CANBERRA, Australia - Families of victims of downed Malaysia Airlines flight MH17 are suing Russia and its President Vladimir Putin in the European Court of Human Rights. The jet was shot down by a Russian-made missile over eastern Ukraine in 2014, ...

Search for missing Malaysia Airlines MH370 likely to end by August


The massive search for Malaysia Airlines plane MH370 in the remote southern Indian Ocean is expected to be completed by early August, the man leading the hunt said on Friday (May 20). Less than 15,000 sq km remain to be scoured out of a 120,000 sq km ...

Malaysia Airlines Berhad overhauls economy class cuisine


Malaysia Airlines Berhad has announced a new and improved Economy Class experience for passengers with a complete revamp of its Economy Class meals in a concerted effort on improving Customer Service. As part of its overall transformation, the ...

Two pieces of debris 'almost certainly' from missing Malaysia Airlines Flight 370


This handout combo released on May 12, 2016 by Australian Transport Sefety Bureau and Malaysian 4 This handout combo released on May 12, 2016 by Australian Transport Sefety Bureau and Malaysian MOT shows an item of debris recovered from the ...

The worst is over, says Malaysia Airlines CEO


“MAS has always been famous, and still is, for our excellent Customer Service. That has never been the problem. “The problem was that cost control was totally out of sync. Not only were there too many suppliers, we also did not negotiate professionally.

Two more pieces of debris 'almost certainly' from Malaysia Airlines Flight 370


Two more pieces of debris found in South Africa and near Mauritius are "almost certainly" from Flight 370, which disappeared in 2014 with 239 people on board, the Malaysian government said. Share ...

Malaysia Airlines revamping meals to improve customer service


KUALA LUMPUR: Malaysia Airlines Bhd is revamping its economy class meals on short and long-haul flights in efforts to improve Customer Service as part of its overall transformation process. Chief Commercial Officer Paul Simmons said the new menu, which ...

MH370: Font found on debris used by Malaysia Airlines, says Transport Minister


BENTONG: There is a high possibility that the two pieces of debris found in Mozambique belonged to Flight MH370 based on the font and colour of its stencilling. Transport Minister Datuk Seri Liow Tiong Lai said the debris were that of a Boeing 777 and ...

Christoph Mueller cites personal reason for leaving Malaysia Airlines


”The company is making very good progress and we are on track with our plan,” Mr Mueller wrote. “We have delivered our financial budget for the first three months of 2016, our on-time performance is increasing and very stable and our Customer Service ...

Malaysia Airlines plans B747-400 for London


It looks like Malaysia Airlines' (MAB) reactivated B747-400 will be coming to London after all. It's been discussed both on businesstraveller.com and in the forum whether MAB's B747-400 would really be used to replace some of the A380 services between ...

Malaysia Airlines buy-one-get-one-free premium fares offer


Malaysia Airlines has launched a business and first class companion fares offer on flights from the UK to Malaysia, Southeast Asia and Australia. The promotion is valid for flights booked by April 15, for travel by November 30, and applies to the fare ...

Christoph Mueller, Malaysia Airlines CEO, says company has first monthly profit in years


Malaysia Airlines Berhad chief executive Christoph Mueller speaks during an interview with the Associated Press at Malaysia Airlines office in Sepang, Malaysia on Wednesday, April 6, 2016. (AP Photo/Vincent Thian) more >. 0. Share. 0. Tweet. 0. Share. 0.

Malaysia Airlines to recommission B747-400


Over the past few years global airlines have retired their iconic B747 jumbo jets in favour of newer A380s and B777-300ERs. But one airline has taken a different approach. Malaysia Airlines (MAB) has become the exception to the rule by reactivating one ...

Malaysia Airlines unveils first A330 with new business class


Malaysia Airlines has unveiled the first of its A330 aircraft fitted with the carrier's new fully-flat business class seat. As previously reported (see news November 2015), the seat features a 76-inch bed, with 44 inches of seat pitch, 20 inches of ...

“Trovati in Mozambico i rottami del Boeing 777 della Malaysia Airlines scomparso due anni fa”


I due resti del relitto di un aereo trovati di recente in Mozambico appartengono «molto probabilmente» al Boeing 777 della Malaysia Airlines scomparso nei cieli dell'Oceano Indiano l'8 marzo 2014 con 239 persone a bordo. Lo riferiscono le autorità ...

Malaysia Airlines subsidiary Firefly apologises for sexist adverts


A Malaysian budget airline has given in to mounting pressure and apologised after it used photos of women's buttocks to promote discounted flights. Firefly, a subsidiary of Malaysia Airlines, faced a backlash from the public, including women's rights ...

Malaysia Airlines ditches Boeing 777s in fleet overhaul


Malaysia Airlines has retired its entire fleet of Boeing 777 aircraft as part of its ongoing restructuring plan. Providing an update on its turnaround efforts, the national carrier confirmed that its new codeshare partnership with Emirates, which ...

Malaysia Airlines hit by further lawsuits over missing MH370 flight


Malaysia Airlines is being sued by more family members of the passengers aboard the MH370 flight that went missing in March 2014. The families of 12 passengers, including two Ukrainians, a Russian, a Chinese and eight Malaysians, filed suits against ...

Malaysia Airlines MH370: Relatives ask Boeing and directly-affected entities to help fund search


Relatives and friends of those on board the missing Malaysian Airline flight MH370 have issued an emotional statement asking for large entities like Boeing and other companies affected by the incident to help fund the search efforts. They pleaded with ...

Man finds possible Malaysia Airlines Flight 370 debris


FILE - In this April 8, 2014, file photo a school utility worker mops a mural depicting the missing Malaysia Airlines Flight 370 at the Benigno "Ninoy" Aquino High School campus at Makati city east of Manila, Philippines. A U.S. official says debris ...

Apple Helped Search for the Missing MH370 Plane


In a congressional hearing for Apple and the FBI's fight over accessing a locked iPhone, an interesting tidbit about the still-missing Malaysia Airlines Flight 370 came up. Apple's (aapl, -0.13%) general counsel Bruce Sewell was asked about a ...

Parts of Missing Malaysia Airlines Flight MH370 Possibly Found on African Coast


The fate of Malaysian Airlines Flight MH370 could go down in history as one of the most notable mysteries of this decade. The plane disappeared on March 8, 2014 after departing Kuala Lumpur for Beijing. A new clue about the plane's location, however ...

Malaysia Airlines continues to cut back


Malaysia Airlines (MAB) will axe its daily Kuala Lumpur to Dubai service next month. It means that all flights on this busy route will now be operated by Emirates with whom MAB has entered into a partnership arrangement (see Online News December 2).

Search for Malaysia Airlines Flight 370 turns up shipwreck instead


The search for the Malaysian airliner that vanished nearly two years ago has revealed a 19th-century shipwreck on the floor of the Indian Ocean off the west Australian coast, officials said Wednesday. Based on sonar data, the ship appears to be a steel ...

Malaysia Airlines Stirs Up Controversy, Bans Checked Bags to Europe


Malaysia Airlines is prohibiting checked baggage on Tuesday and Wednesday on flights to Paris and Amsterdam. (Photo: AP). In a move that confused many and angered others, Malaysia Airlines banned passengers from checking luggage on flights to Paris ...

Malaysia Airlines lifts baggage ban on Europe flights


In this May 27, 2015 photo, a member of ground staff loads luggage to a Malaysia Airlines Boeing 737-800 at the Kuala Lumpur International Airport in Sepang, Malaysia. Malaysia Airlines Tuesday Jan. 5, 2016 barred passengers from checking in baggage ...

Fraud conspiracy? Justfly.com, American Airlines, Malaysia Airlines


eTurboNews would like to alert readers before buying tickets from online consolidator Justfly.com, from American Airlines, and from Malaysia Airlines. Here is the story received by eTN reader Jeff McMahon. "I purchased a series of flights through ...

Malaysia Airlines Rebrand is Coming – How Big Will it Be?


According to Mueller, from December 2015 the airline, “will begin installing new cabin seating and improving inflight entertainment, Customer Service and on time performance. New technology, lounge concepts and catering would be introduced and the ...

Malaysia Airlines rebrand targets business travellers


Malaysia Airlines CEO Christoph Mueller plans to attract business passengers with a "good schedule" and by growing its Kuala Lumpur base. Mueller was appointed chief executive of the troubled airline in December 2014, just months after it suffered two ...

Malaysia Airlines teams up with Kaligo.com


Malaysia Airlines' Enrich frequent flyer programme is offering members up to 10,000 miles a night when booking a hotel stay with kaligo.com. To qualify, members must first register their Enrich account on kaligo.com, which hosts 365,000 boutique and ...

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