Posted by Chen & Evert
Here is a feed from magicjack that is unbelievable.
Please wait for a site operator to respond.
You are now chatting with 'Chen'
Your Issue ID for this chat is LTK111530193725061X
Chen: Hello, how may I help you?
Chen: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone.
Chen: Hello, how may I help you?
Doug: I am having to chat back. Here is the reference number: LTK111530193724750X
Chen: One moment please...
Chen: may I ask your device will not start on your computer?
Doug: I have it plugged in and it did not start automatically. It is an older unit. I am wanting to put my number on it. My computer and magicjack was stolen yesterday. But I have this unit and want to put my number in it. My number is 256-391-9999
Chen: okay so may i ask if the one you have is a new MJ device Doug please clarify?
Doug: no, it is an old magicjack I have used in the past.
Chen: One moment please...
Chen: may I know where is the device plugin?
Doug: Yes, it is plugged into this computer we are chatting on.
Chen: please follow this
Chen: >>> Please click the ?START?(WINDOWS LOGO) button and select ?Control Panel?. On the upper right side please click the dropdown menu next to View by and Select ?Small Icons?. then double click on the Device Manager.
Doug: ok...one moment
Chen: okay i will be here
Doug: Ok, what is next?
Chen: On the device manager, please click on the + sign for DVD/CD ROM Drives. You should see YMAX MagicJack USB Device or TigerJet CD-Rom USB Device there.
Doug: ok, I am there
Chen: Please double-click YMAX MagicJack USB Device or TigerJet HardDisk USB Device >> Then go to Details tab.
Doug: ok, I am at details
Chen: In the drop-down list., please choose Device Instance Id or Device Instance Path .
Doug: ok..i did
Chen: can you see something like USBSTOR\DISK&VEN_ TIGERJET&PROD_ HARDDISK&REV_ V2.0\7&1335DE08&0&A9210503028182&0?
Doug: yes I do
Chen: can you copy and paste it here
Doug: USBSTOR\CDROM&VEN_TIGERJET&PROD_CD-ROM&REV_V2.0\7&8F4C258&0&A9210506051ED5&1
Chen: One moment please...
Doug: ok
Chen: One moment please...
Chen: that is a deactivated old device
Chen: do you want to reactivate>?\
Doug: My number is already active. The unit that number is on has been stolen and I want to put it on this one.
Chen: One moment please...
Chen: I am afraid that your number cannot be put on the device you are holding right now it is because the number 256-391-xxxx is in another account Doug
Chen: we cannot transfer from one device tio another if the devices are not on the same account
Chen: the number 256-391-9999 is assigned to email xcesse***[email protected] while the device yuo are holding is do*[email protected]
Doug: That unit has been stolen so it is now in the hands of a thief.
Doug: That is my email also. [email protected]
Chen: yes I understand that
Chen: yes I see
Chen: but we cannot get the phone number transfer to another account
Doug: I do not want to change accounts. I want the number put on this device I no longer use.
Doug: I just paid and renewed that account
Chen: Yes
Chen: As I have mention above the only way you can get your phone number and a new renewal is to hve an unregistered device then registered it to the xcexxxxxx**[email protected] and transfer the remaining time to the new device
Chen: and also a phone number
Doug: ???
Chen: Please hold, I am transferring you to a senior agent.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Evert'
Your Issue ID for this chat is LTK111530193725061X
Evert: Hi Doug
Evert: Please give me a few moments to review your previous conversation, thank you.
Evert: Thank you for waiting, the old device you have right now is registered to another account, and this device is also a deactivated device. Unfortunately we cannot transfer the phone number (256) 391-xxxx because the number is registered to your account [email protected] and the device you have right now is registered to [email protected].
Doug: I have the same credit card on file for both devices so you can see I am the same person
Evert: What we can do now is process you a replacement device. The repalcement will have the same phone number (256) 391-xxxx and will have the same remaining sevice of your magicjack device. Once the device is replaced the device that was stolen will be deactivated. But your device is outside the one year warranty. We charge a warranty processing fee of $24.95 to ship a replacement device to your US address. When you receive the replacement, just plug it in and you will be prompted to select the device you wish to replace. Your remaining time and telephone number will automatically transfer.
Doug: I don't need a new device. I have one that works that also belongs to me.
Evert: .
Evert: The device you have right now is registered to another account [email protected].
Evert: Your phone number (256) 391-xxxx is registered to [email protected].
Doug: If you will view both accounts, you will see the same credit card on file
Evert: We cannot transfer the phone number to the device you have right now
Doug: I have more than 1 email
Evert: We cannot transfer the phone number to the device you have right now
Evert: It is not possible yet to merge separate accounts at this time.
Doug: If you cannot assist me in this very simple transaction, I will forward to your corporate office. I have this conversation copied and saved.
Evert: I believe that I have already provided you all the information needed; I will end this conversation now, if you any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
