Infiniti customer service

Infiniti is a Japanese's auto manufacturer. Infiniti is the luxury brand of auto maker Nissan. Infiniti was originally marketed to the U.S. market but has recently been offered in Asia. Infiniti USA offers customer service by phone contact, email and a dedicated Twitter account.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" until transferred to a live person. Took me only 2 times.
  • Hours of Operation:
    • 8am-5pm local time
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User Reviews

Posted by Anonymous


My dashboard in my 2006 fx35 has bubbled up and pealing back from where it connects to windshield. I t is a hazard for driving. Was told there is nothing they can do. Please help. This is awful. no one will help.

Posted by Joanne


I have purchased a qx30 with wheel locks on back order they were supposed to be in within 2 weeks of my purchase. It has been over 2 months and JBA infinity is telling me to contact my salesman who is no longer working there and then told me to contact corporate office.Please contact me on how to get the wheel locks that I paid for to be on the car.

Posted by Paul


Why aren't there any 2018 qx80 awd fully loaded suv's available with the champagne color and saddle interior. I have had six previous infiniti's and want to buy one like above. Our local dealer has done all they can do to find one.
Why ar3 they not available?

Posted by none


your ad with the teenager doing a test drive; sends a very bad message to teen drivers,
all it shows them is "wow, that is cool". This is so wrong. Need to show teens how to be responsible when they are behind the wheel, not speed and tricks you can do with a car.

Posted by Lois


I own a 2011 FX 35 and was given one key at time of purchase. That key fob no longer works because computer chips were separated from the board. I have to take the fob apart to enter the SUV and reassemble to start and lock the SUV when I reach my destination. How do I get a replacement?

Customer Service Ratings

Based on 124 votes.

3.1

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Corporate Office

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Customer Service Scoreboard

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Infiniti Manuals
Infiniti customer service news

One customer's experience suggests that Infiniti is not yet brilliant at the basics

Recently, I was invited to participate in a webinar discussing the role of emotions in customer experience. During the discussion, I made the point that while I believe we should pay close attention to the emotions of our customers, we cannot escape ...


INFINITI QX80 wins Best in Class Full-Size SUV in 2018 New England Motor Press Association Winter Vehicle Awards

... to the industry-leading customer service provided by our retailers,” said Tedros Mengiste, Regional Vice President, East Region for INFINITI USA. “We are honored to be selected by NEMPA as best in class in the highly competitive full-size SUV ...


Infiniti's Prototype 10 concept is a modern take on the classic speedster

Infiniti has unveiled its latest Prototype 10 concept car, which aims to bring the classic speedster into the electric era. The Japanese automaker "looked back to go forward" with its vision for the single-seat Prototype 10, which reimagines the early ...

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