Hotwire customer service

Hotwire is an online discount travel company whose supply is gathered from unsold inventory. Hotwire is a subsidiary of Expedia. Hotwire offers customer service via email and phone support.

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Customer Care

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Phone: 866-468-9473

  • How to reach a live person:
    • Press # until transferred. Took me 2 times.
  • Hours of Operation:
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User Reviews

08
Dec

Posted by Anonymous


on 12/8/20 at 10:47AM

I am hurt and disappointed in you all service I booked 2 rooms for Kansas MO in Febuary 2020 for June 2020 for 9 nights paid the total amount of $1,406.29 because of the Covid -19 all events were cancelled so I called March 31 2020 to asked for cancellation and refund instead of refund the credited my money to a Hotdollar account and not back to my credit cards the problem with that is that all the events that I booked the rooms for are still canceled ,I call and the people in customer service dept will not help and are being very unprofessional and today 12/8/2020 I called and the person that I spoke with were rude and hung up in me this happen at 11:14 am CST and the call ended 9 mins later by her hanging up on me the person had some type asscent

02
Nov

Posted by Anonymous


on 11/2/17 at 6:28AM

I am very disappointed in my service with my hotel booking.
This experience was horrible. I had to relocate "3" times, to get a decent room. The rooms had issues: faulty lighting, unclean bathrooms, uncleaned/dirty a/c with mildew, musty smell, and unclean bed linen. One room had explicit activity next door and the exercise equipment was rusty, broken parts, mildew spots on equipment, area very dirty and not in safe or workable use.
This is the worst experience I have received....not what I expected!

24
Sep

Posted by Edward


on 9/24/17 at 6:01AM

On Sept.17th, we picked up our rental car at PIE Airport as scheduled. We were traveling to Treasure Island to assess any damages incurred to our condominium as a result of hurricane Irma. We were scheduled to return our power one week later on September 24, 2017. We were dismayed to find our residence had suffered water and mold damage and power searchs to our refrigerator and air conditioning rendering both unusable. Because of this devastation, we changed our departure from Florida from the 24 th to the 21st. Our airline graciously changed or flights with no cost because of our reason for early departure. We contacted your office as well as the car company you had booked for us in an attempt to collect reimbursement for the days we did not use the vehicle. Both parties kept " passing the buck" to each other.....however not to us! We would really appreciate any consideration you could extend to us as far as compensation for the unused, but paid for, days of rental.

27
Feb

Posted by Anonymous


on 2/27/17 at 11:11AM

I have successfully used hotwire for bookings for years but the experience with a hotel stay last week did not measure up and was down right dangerous. I book a room @ America Best Hotels against my better judgement last Week on February 22nd @ 16410 North Freeway in Houston Texas. I was unable to remain in the room and was force to leave because of a gas smell which caused headache, nausea and painful throat. I spoke with the night manager who was not fluent in English. I was force to leave and return the following morning for my luggage. The day manager did confirm problem does exist with room 101.

I would like a refund for the room since it was impossible to use the room for evening.

If you could response to : Ken

I notice no way to contact customer service at Hotwire by phone

15
Feb

Posted by suzydanger


on 2/15/17 at 6:43PM

I booked 3 nights over the phone for a needed break from remodel in my home. November 2016. The amenities rate & convience was perfect I thought! Unfortunately I packed & drove to the venue...Nit one thing Hotwire told me was true about amenities!..NOTHING! The suite was small with a bricked area( close. To bed) that had a metal handicap seat glued to the real& a hose dropped over seat! Np pool no tub no inyernetetc. That's the good part..the worst The front desk guy gave me a key to see "What you already know" . Total time inside less than 10 minutes . I had an allergic reaction that cause me to gag and work for air to breath!! Gave the key back & ran out of there! After approx 35 minutes reaction was over& some time later back to normal! All very scary. REFUND was told In November 2016 I would get one. Feb.15 2017. Zero$$

View all 154 Hotwire customer service reviews »
Customer Service Ratings

Based on 142 votes.

2.7

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