Consumer Cellular customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Consumer Cellular.

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Viewing Consumer Cellular customer service reviews 26 - 50 out of 60
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26
Sep

Posted by Anonymous


on 9/26/16 at 11:29AM

Claims about being ranked highest in customer service must be a mistake. For over 5 days have been trying to get a phone issue resolved. Over six people have given instruction on how to fix phone problem and none have worked. Had to be on hold for over 20 minutes just to get a supervisor who told me she was 75% certain her fix would work. Didn't work. Would not give me her return phone number but said she would call back in 1-2 hours to check on the fix. Why can't anyone figure out the real problem instead of guessing and providing a "reboot the phone" fix. This has been a nightmare! They don't have anyone who truly can "listen" to the chain of events that transpired, and then logically troubleshoot to come up with a sound answer and fix. We have tried so many things already--just FIX THE PROBLEM. Give me to someone that knows and stop guessing!! I don't blame this on those having to take the calls. I blame management for their customer service model. They do not have correct protocols in place for escalation, and do not have the right people trouble-shooting and fixing. Where is it we fill out that customer service survey? The results are definitely not accurate.

16
Sep

Posted by Anonymous


on 9/16/16 at 9:01AM

I just got my new phone and do not know where to attach the power cord to the phone!



Nancy Hedbawny

08
Sep

Posted by Lady Grey


on 9/8/16 at 6:54AM

Horrible customer service. Only been a customer for 4 months - got the Motorola G3 phone - piece of Garbage! Replaced the phone once for over heating battery (recv'd 8/2/16) low and behold - SECOND MOTO G3 is DOING THE SAME THING! LITHIUM BATTERIES THAT OVER HEAT TEND TO EXPLODE AND CAUSE FIRES!!!!!!! Getting run-around by CC "customer service" I requested a totally different phone - Was told by a supervisor Kim on 9/6 that this is way out of their policy and she will have to request "special permission" for this but "don't expect it to happen" but I will be in touch within 24 hours - Well 36 hours has gone by and I have yet to hear from supervisor Kim with an answer.

01
Aug

Posted by Amanda#48520


on 8/1/16 at 7:03AM

Consumer Cellular has terrible customer service. Long wait time; poor policy replacement of phone; rep and supervisor stated nothing can be done because with your situation all CC does is purchase phone from Motorola and their policy is 'nothing can be done'

12
Jul

Posted by Anonymous


on 7/12/16 at 11:29AM

upgraded to 2 Huawei phones.. when mine was received, it had a scratch on lower bottom of screen. I phoned in and voiced my concern. I wasn't happy to have a brand new $100 phone with a scratch..they didn't offer a replacement because I didn't have warranty coverage to fix it... thinking it was a new phone and having bought a screen saver for it plus keeping it in a case should be enough protection in itself. I'm not happy with the scratch that came with it and now they are telling me they can't help me. They said the only solution is to buy another $100 phone. That won't happen. I've always been happy with the service and have told many friends that have bought from your company because of my referrals. I will have second thoughts if you can't stand by a phone that was defective when sent to me.

23
Jun

Posted by Anonymous


on 6/23/16 at 4:03PM

I am a customer Faith Ohanesian Phone number My phone just went through the wash and I have no phone to call you please send me another phone like I had (immediately you have my card number My daughter Leslie Smith will probably call you as I will email her immediately Need the phone ASAP Thank you

12
Feb

Posted by cathy Brooks


on 2/12/16 at 10:26PM

I experienced a very difficult and combating interaction with a rep from Consumer Celluar! This happen 2/12/16 approximately 8:15pm give or take, but lasted in a back and forth thing,until I finally asked to speak to another rep, I was asked what for because it would be a waste of both our times because the other rep will tell me the same thing. I asked over and over and begged to speak to someone else never got anywhere even after saying please may I speak to someone else more than twice! I than told the young man that he was being condescending and sarcastic and that I was not up for this. Than I asked to speak to manager or supervisor and went round and round with him and was not getting nowhere until I kept repeating it at least 4 times finally he said he would transfer me, put me on hold for a while, I am guessing until he found a friend supervisor to take call, after a long wait I hung up called another of consumer cellular tel. #, not the same at all, and the same person answered and said he would try to get a supervisor again, after 10 minutes of holding, someone answered not even sure if it was even a real supervisor. He was only listening to me never made a comment no apology for what I went through, after I explained how I asked to speak to another rep and supervisor for the longest until he saw I was not going to give up without speaking to a supervisor. I could bet my last dollar that I did not speak to a supervisor from his demeanor and how he handled it. I am totally blown away from this rep's behavior, it was unwelcoming and unnecessary. I do hope that call was recorded and not destroyed, because I suspect his side of the story will be different from mine, at least I am drawing the conclusion from the way it was handled by the "supervisor". It was very disturbing how he spoke to me, I mentioned to him several times during the course if my begging to speak to someone else of his demeanor. Telling me off in a sweet way and being apologetic in a sarcastic way. I am still asking as I did ask also the " supervisor " why when I asked to speak to someone else because we were not communicating I was denied that and was ignored and was talked to like a kindergarten student! This is not where this will stop, I am going to contact ad many people as as I can until I get some satisfaction. My name is Ola Brooks I am a consumer cellular customer

01
Feb

Posted by Dana


on 2/1/16 at 1:55PM

Wow this is a grim bunch of reviews. My phone suddenly stopped working 48 hours ago; first it read 'Emergency Calls Only' then 'No Service,' and now nothing. So I emailed CC about the problem but they are very slow getting back to customers, their claims to the contrary notwithstanding. Dana

01
Feb

Posted by Lastmate


on 2/1/16 at 5:28AM

Used to get great service but last time I called I was on hold for 30 minutes, not even given a callback option. Now am traveling internationally, can't even get their customer service webpage to email and request an unlock code so I can get a prepaid local sim card to work so I can make calls. Had told them I'd be traveling, and was told that no, my phone wouldn't work down under and I'd need to get a local sim card. But they didn't tell me I'd need an unlock code to install one! Now can't reach them, can't use my phone!

27
Nov

Posted by Anonymous


on 11/27/15 at 10:12PM

I Can not Use my Phone, Because Some One FXXk Up In BILLING Payment Not Due Till 12/10/2015. Thanks Consumer Cellular.

03
Nov

Posted by Anonymous


on 11/3/15 at 12:42PM

I need to speak to a live representative about paying my bill. ASAP PLEASE

24
Oct

Posted by Anonymous


on 10/24/15 at 5:28PM

I have read all the reviews-almost entirely negative. I am an AARP member and they send people to CC. I am thoroughly disgusted with their absolutely poor service. Without any warning, they stopped my service. If they left a message, I cannot access it b/c the phone wont allow it. it also blocks me from receiving the code to ID MYSELF and Login to my account. Now, I'm told I cant even try again until tomorrow. A family member died minutes before my service was stopped. This is an emergency as they can't reach me and I can't call them. If CC thought the calls made with my number were not me, they should have asked me instead of killing my phone without any notice or comment. Sometimes the best emergency # is a next door neighbor. This action (and now INACTION) is very callous and totally unprofessional. AARP can drop CC or I will campaign against THEM too. A lower price is not worth poor service that could cost you your life! CC: there's an FCC in your future. fix it PROMPTLY or I can't remain your customer. SIMPLE

24
Oct

Posted by Anonymous


on 10/24/15 at 4:57PM

My phone was "temporarily" blocked 2 days ago b/c, as CC puts it "Suspicious activity" The screen displays "emergency call only". Every other function is disabled. The website directs me to call customer support. Phone won't allow the call. As directed, I requested a code to login to the account, but the phone won't allow the code. Then I get a message that I can't try again until tomorrow. a simple courtesy call or message would have cleared this up before, or soon after, this happened. now I have no way to call CC until next week as cell is my only phone.

24
Oct

Posted by Anonymous


on 10/24/15 at 10:03AM

This suck's! I have been trying to reach technical support all day for my Huawei Ascend Mate 2, that won't send a text message, and was told would get a call back twice and never have yet. Then the last time, I was just hung up on. This is the first time we have had a problem with Consumer Cellular, but wow...really???

17
Oct

Posted by na


on 10/17/15 at 6:36PM

I am totally disgusted and frustrated with Consumer cellular customer service. I called to activate two new phones I ordered. The VRU said there was a 5-10 minute wait which would have been acceptable except at the 45 minute mark I was still patiently waiting. This is totally unacceptable for this type of transaction. I may be calling to cancel my service if this cant be resolved properly. Although the rates are good their service is despicable.

10
Oct

Posted by Anonymous


on 10/10/15 at 12:02PM

have been trying to get a new phone for 2 weeks, but never get a rep...m,y Ipad said I get a discount of 50%...true?...I think I want IPhone 6s

01
Oct

Posted by Anonymous


on 10/1/15 at 4:33PM

paid my bill then you cut me off always paid on time now you send a bill after no service

25
Sep

Posted by Anonymous


on 9/25/15 at 10:18AM

I am getting any service then was billed for something I never used the bill was paid is on my bank statement they have no clue cute tv advertisement Beverly Ballard

29
Aug

Posted by Anonymous


on 8/29/15 at 1:31PM

I was very disappointed with reaching someone in service. I called the number and was told it would be 5 to 10 minutes. That seemed reasonable enough. However, that response did not occur until a hour later. What I did do was call in the interim and just placed myself on hold and then I was helped by Suzanne. I was called back by Elizabeth, but by that time, my question was resolved by Suzanne. I know you do well with 1st time callers, but this was a an unreasonable wait on my time, especially when I was told, the most it would be is 10 minutes.lo

05
Aug

Posted by Anonymous


on 8/5/15 at 10:23AM

I've been trying to contact you for two days! I received a email from you on out my account, and I have NOT been successful in contacting a LIVE person. I have been a customer for many years and I must say I am very disappointed right now.
You can reach by phone 318-335-1789 or email [email protected].

Rose Maggard

04
Aug

Posted by me


on 8/4/15 at 6:09AM

Customers not getting live agents even when you call at 3 in the mourning the prompt says wait 15 mins for agent so a customer can't get served seniors be aware of poor protocal...NOT GREAT SERVICE..FACEBOOK,TWITTER,INSTAGRAM..YOUR FRIENDS

16
Jul

Posted by pleased-as-punch


on 7/16/15 at 4:32PM

We have had Consumer Cellular service for a couple of years and could'd be more pleased, both with the two iPhones we purchased from Consumer, but also the cost, service, assistance....the list goes on and on. Today, a friend (with other service) shared that August 1, 2015 her service was giving (selling?) All their cell numbers and information to advertisers. , I was shocked as such. Is this something required by the National Communiard? Should we call the 'Do not call 'number before August 1 also? I am confident that Consumer Cellular would never give up such information unless required by law.

15
Jul

Posted by Anonymous


on 7/15/15 at 12:41PM

I called to activate a new phone and my current phone was de-activated so all I can do is make emergency calls. Why??? I need a person to talk with and my phone turned back on first. Thank you.



My phone number My name is Ron Day. I will have my phone with me so you can call me when you have it turned back om.



Thanks Ron

14
Jul

Posted by Anonymous


on 7/14/15 at 8:38AM

My husband's phone is showing NO SERVICE this morning. We mailed last payment on 6-23. Please let us know what the problem is. Thank You

23
Jun

Posted by Anonymous


on 6/23/15 at 8:00AM

We have never had a problem with Consumer Cellular and are very pleased with our phones. If I have a problem, I can call anytime and the problem will be fixed. Thank you for such great service.
John and Judith Saeg.er

Viewing Consumer Cellular customer service reviews 26 - 50 out of 60
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