Posted by Anonymous
I am not willing to pay for a fix solution plus I left my ph num to call me back 3 hrs ago and still no body has called. Try again while ago and after 8 minutes is telling me that there is a charge to solve my problem.NO THANKS
Consumer Cellular customer service
Consumer Cellular Communications Company has a business model based on a no-contract service agreement. Consumer Cellular is marketed to retirees and is a preferred provider for AARP. Consumer Cellular offers email and phone support as well as manuals and videos to better service their customers.
- How to reach a live person:
- Press 2
Press 4
- Press 2
- Hours of Operation:
- Mon-Thurs: 6am-8pm PT
Fri: 6am-6pm PT
Sat-Sun: 6am-5pm PT
- Mon-Thurs: 6am-8pm PT
- Email:
- Customer service link:
- Main Company URL:
- Description:
- Another reported number for Consumer Cellular customer service is 800-686-4460
User Reviews
26
Mar
01
Feb
Posted by Sheila lofton
I've been a customer for ten years , have added family members and encouraged friends to sign up. I have never had such a hard time getting my phone activated , as I did this time. Target played pass around with me and it was very frustrating. I bought my phone in Farmington , but was told to take it to Northville store , when I got to Northville store I was going to be directed to Commerce store .....oh no ! There was no one who could help me at any store ! Unbelievable ! I found my way back to Farmington only to be told that my phone should have been activated before I left the store. I young man named Kelley , was determined to help me out of my situation. Thank you Kelly at the Farmington store # best customer service ever ! The phone tech at the toll free number was not able to help me , and that's her job ! Reliable workers are a dying breed.
17
Jan
Posted by Karen
On January 12, 2024, I contacted CC because my phones were in "SOS". After trying various fixes, I was told by CC tech rep that my phones were obsolete and I needed to upgrade them both.
I agreed, I was told that it would be $25.00 express fee. My phones began working the next day and I called Customer Service to return the phones. I was charged $50.00 express fee for the one delivery. I agreed to take one of the new phones to upgrade. I was told that the $50.00 express charge would not be credited.
I am extremely frustrated...The only reason I upgraded was because of inaccurate information from your tech.
I would like to have a credit to my account for the $50.00.
19
Dec
Posted by Anonymous
No problems - I love Consumer Cellular. I just wanted to let you know that in your commercial with the guy in the orange sweater (he climbs the ladder, talks to Danae, squats in Finance, etc.)...
At the very end, in the long version of the commercial, he enters the big room from the right while in the shortened version, he enters the big room from the left.
I'll bet nobody else has noticed this, but I did. See, someone actually watches these commercials!
15
Apr
Posted by Sheryl
I need to contact Consumer Cellular via email, and the email address on this website does not work There is no email address that I can find that works. The online chat for Consumer Cellular is not working even though they are open. I used my landline and never got to a person and was on hold for 25 minutes until they hung up on me. I can't even contact them to let them know their service isn't working. I just need some help with my phone, and there is no way to contact them. I love Consumer Cellular and they have had excellent customer service for several years, but this is very frustrating!!!