Blue Cross Blue Shield of Florida customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Blue Cross Blue Shield of Florida.

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Viewing Blue Cross Blue Shield of Florida customer service reviews 26 - 40 out of 40
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18
Apr

Posted by Anonymous


on 4/18/13 at 8:00AM

absolutely the worst...held for a supervisor for 45 minutes after their rep told me that a claim they processed incorrectly would need to be appealed as opposed to their just reprocessing to correct their error...after the 45 minute hold for a "supervisor" no one answered and issue is still not resolved, called back and held for 21 minutes before gave up because no one answered..can't spend all day trying to resolve one claim waiting on hold for FL Blue to pick up their phone...and NOT A SINGLE ONE OF THEM SPEAKS ENGLISH...INDIA CALL CENTER ALL THE WAY AND THE SERVICE OR LACK OF SERVICE SHOWS EXACTLY HOW LITTLE THEY KNOW OR CARE

11
Mar

Posted by Dsteven


on 3/11/13 at 8:01AM

Well it is easy just switch to BC&BS of Ill,they do care . I have been with them for years. More intense than any company doing ins. business today.

06
Mar

Posted by Anonymous


on 3/6/13 at 9:46AM

Blue CrossBlue Shield of Florida is by far the worst customer service experience I have ever encountered. Writing, emailing and calling will not help. If you submit a claim, be prepared to have it ignored for month or forever. They will only process electronic claims from physicians in their system. Terrible service.

23
Jan

Posted by bhutchfd


on 1/23/12 at 11:53AM

Blue Cross Blue Shield of Florida customer service is an absolute nightmare! Customer service is outsourced to some foreign country. The representatives don't even understand how health care works in the USA and can give nothing but canned text responses. It takes at least ten minutes of listening to, "Still checking, bare with me, thank you" before they even locate your claim. Once the do, they give you bogus responses and excuses for why your claim isn't paid. If you refuse to accept their incompetent responses you are put on hold while the review the issue with their supervisor. Finally, you are transferred to a claims specialist who is in the USA. Even after the wasted forty minutes or so that this process took, I was fine. However, BIG problem! Recently, something has changed! The "claims specialists" seem to no longer be from the USA and know and understand and can help resolve your issue. Now it seems they too are in or from a foreign country and getting any resolution is a lesson in futility! DISGUSTING!!!!!! Greedy company pulling in money hand over fist with no thought or concern for the people paying it to them. Good money for substandard care! It's SICKENING!!!!!!

29
Nov

Posted by Anonymous


on 11/29/11 at 12:31PM

This is by far the WORSE insurance company ever! I have been to the BCBS offices in Towne Center in Jacksonville, FL twice now & both times I have encountered horrible customer service. The first time the rep (Cedric Gilyard) gave me incorrectly information & basically wanted to start an argument with me over why I wanted to go with a particular policy. The second time I went to the office, the woman (Vicki Battle) was annoyed she had to fill out extensive paperwork. I will NEVER go there again. Unfortunately though utilizing the phone is not any better. We are now at two months waiting to be put on my husband's policy - BCBS had no problem whatsoever cashing our check almost 60 days ago but its third party company (Tranzact) is taking its sweet time to process our application. At one point, my husband was contacted & was being asked questions as if he was being added to his OWN policy...hello...I am the one being added. We have tried asking to speak with a supervisor & the person my husband is directed to (Phil VanAlmen) claims he doesn't even know who is working on our application. This is insane! Here we are doing the right thing by having insurance (or trying to) & we are bombarded with incompetent idiots.

17
Oct

Posted by Anonymous


on 10/17/11 at 10:57AM

Don't call 1-800-727-2227 unless you have a NPI#. If you do not provide the automated system that number, the machine will tell you to call back later with the number and hang up. You cannot get to an operator.

05
Oct

Posted by dougtripp


on 10/5/11 at 10:05AM

this company is terrible
i can not get people to return calls , i ask for a manager and they say no one is there, you call customer service and they send you back to the people who wont return calls , they let go of the rep i did the app with they have my credit card information and want to bill me.
help please

20
Sep

Posted by Mr. S.


on 9/20/11 at 5:56PM

The worst in solving problems. Been trying to solf a problem for almost 3 months. BC/BS of FL just doesn't give a D*** about their customers...

22
Aug

Posted by Vallita


on 8/22/11 at 6:44AM

What a bad customer services. We have to wait for a long time and if you need to call a specific department no way to find out. It is a wasting time.

06
May

Posted by Jeff


on 5/6/11 at 8:50AM

Horrible customer service and very poor mgmt / control over enrollment process...BC operates like a failed buracracy. Business ethics are questionable.

27
Jan

Posted by Anonymous


on 1/27/11 at 11:02AM

BCBS!!! CALL YOURSELF!
See how user friendly your phone system is NOT!

20
Dec

Posted by Anonymous


on 12/20/10 at 12:20PM

bad bad bad customer service.

07
Dec

Posted by Anonymous


on 12/7/10 at 7:47AM

I am currently trying to see if you all cover certain things and I cant seem to get a direct answer! I am begining to think you all don't even really know what s going on! But you make sure you all have this voice prompt to tell me how great you all seem to be! (NOT)BCBS you guys need to get better! Who is the CEO of this company because he must be a mess a well.

03
Dec

Posted by jshorey


on 12/3/10 at 3:14PM

I have just spent over two hours on the phone with many different employees who don't seem to understand that I am only trying to give your company some business. I have been transferred so many times and told my story so many times that I am ready to give up entirely on your company. I have never seen such inefficiency in my life.

I was even hung up on the last time, so I had the pleasure of starting from scratch again! Somehow my written application has been lost by your employees and I now have no insurance. I thought it was all taken care of and now I find out not only do I not have insurance, but you don't even know what happened to the forms I mailed to you. I received a call saying something was left out on the app and I gave the young woman the name of the person who I had mailed the app to and she assured me she would take care of it and all would be fine. That was November 11 and still I have no insurance and no resolution to this situation. I am totally disgusted and I certainly think your employees need some education in customer service. Everyone I have spoken with passes me off to the next rep and I begin my story all over again. The final answer is that I was mailed the incorrect app and it isn't even what I was applying for in the first place. Monday I will visit an insurance rep in my city and hope I don't need medical attention before that. I will certainly tell friends and neighbors of the horror story of today!!

26
Aug

Posted by Anonymous


on 8/26/10 at 7:55AM

1-800-727-2227 to reach provider contact center. Then press 1.

Viewing Blue Cross Blue Shield of Florida customer service reviews 26 - 40 out of 40
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