Flag Blue Cross Blue Shield of Florida Customer Service Review

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I have just spent over two hours on the phone with many different employees who don't seem to understand that I am only trying to give your company some business. I have been transferred so many times and told my story so many times that I am ready to give up entirely on your company. I have never seen such inefficiency in my life.

I was even hung up on the last time, so I had the pleasure of starting from scratch again! Somehow my written application has been lost by your employees and I now have no insurance. I thought it was all taken care of and now I find out not only do I not have insurance, but you don't even know what happened to the forms I mailed to you. I received a call saying something was left out on the app and I gave the young woman the name of the person who I had mailed the app to and she assured me she would take care of it and all would be fine. That was November 11 and still I have no insurance and no resolution to this situation. I am totally disgusted and I certainly think your employees need some education in customer service. Everyone I have spoken with passes me off to the next rep and I begin my story all over again. The final answer is that I was mailed the incorrect app and it isn't even what I was applying for in the first place. Monday I will visit an insurance rep in my city and hope I don't need medical attention before that. I will certainly tell friends and neighbors of the horror story of today!!


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