Flag Blue Cross Blue Shield of Florida Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

This is by far the WORSE insurance company ever! I have been to the BCBS offices in Towne Center in Jacksonville, FL twice now & both times I have encountered horrible customer service. The first time the rep (Cedric Gilyard) gave me incorrectly information & basically wanted to start an argument with me over why I wanted to go with a particular policy. The second time I went to the office, the woman (Vicki Battle) was annoyed she had to fill out extensive paperwork. I will NEVER go there again. Unfortunately though utilizing the phone is not any better. We are now at two months waiting to be put on my husband's policy - BCBS had no problem whatsoever cashing our check almost 60 days ago but its third party company (Tranzact) is taking its sweet time to process our application. At one point, my husband was contacted & was being asked questions as if he was being added to his OWN policy...hello...I am the one being added. We have tried asking to speak with a supervisor & the person my husband is directed to (Phil VanAlmen) claims he doesn't even know who is working on our application. This is insane! Here we are doing the right thing by having insurance (or trying to) & we are bombarded with incompetent idiots.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video