Banana Republic customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Banana Republic.

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17
Mar

Posted by Anonymous


on 3/17/24 at 9:00AM

On the first page of the provided documentation, it is stated that the pants have been shipped. However, upon further review, the second page indicates that they are still waiting to be shipped. This inconsistency is not only unprofessional but also confusing and unacceptable, especially for a company of your size and reputation.
As a customer, I am deeply disappointed by this oversight and the lack of clarity regarding the status of my order. Such discrepancies undermine trust and confidence in your company's ability to fulfill orders accurately and efficiently.
I urge you to rectify this situation immediately and provide a clear and accurate update on the status of my order. Additionally, I would appreciate an explanation for the discrepancy and assurance that steps will be taken to prevent similar errors in the future.
Please respond to this message at your earliest convenience to address this matter promptly. Your swift action and clarification are crucial to resolving this issue and restoring confidence in your company's services.
Thank you for your attention to this urgent matter. I look forward to your prompt response.

24
May

Posted by Anonymous


on 5/24/19 at 2:30PM

No help whatsoever. My atm card was used fraudulently to purchase at Banana Republic. They apparently have no way to track who actually used my card, and don't seem to care about it either. Never have shopped there and never will either.

09
Jun

Posted by None


on 6/9/17 at 3:52PM

Tried to complete your tiny typeface receipt, tedious online survey in order to praise employee. Pushed submit, nothing happened so I pushed back to main page, everything erased. You wasted my precious time and valuable free feedback. Bye!

04
Nov

Posted by jam123


on 11/4/16 at 1:31AM

I would like to know if your perfumes and colognes are cruelty free and if they are sold in China, in which case I KNOW they are tested on animals there.

12
Feb

Posted by Anonymous


on 2/12/16 at 2:48PM

Good Day, I'm a loyal customer and been shopping at your store for many years. Over the years I have noticed a change in employees that you hire. I remember the days of entering your store and being greeted as I entered and as I walked through your store searching for something to purchase. I know things have changed and people have changed. However, I think you need to enforce that during training if any is given. I normally shop at the store located in Cherry Mall, New Jersey and from time to time I may visit your Ardmore store which I really hate visiting. The customer service really sucks from the time you enter the store. No one ever says anything to you until its time to pay for your purchase.(And that's even dry or more like pulling teeth for these people to speak) Associates at this store look at you like why are you even in the store. I'm black and yes your lil helpers at this store are mainly white. I listen to them greet all the white people that enter the store but not the black. And yes I experienced this today 2/13/16.Cashier #2047553 horrible! Along with the other helpers. Next time I visit I will be sure to record so I can forward to social media so other customers can see exactly what's goes on at this store. Please don't take this as a threat its just a promise from me to YOU.....

04
Jan

Posted by Anonymous


on 1/4/16 at 3:58PM

Hi, I purchased 3-4 items from your Tanger outlets store in Riverhead NewYork on 1/4/2016 around 445 pm, after paying for my merchandises ( I had 2 big bags in my hand) I decided to go back to purchase more shoes so I asked store manager ( her name is Dana) if I could leave my bags behind the counter for a few minutes, she said she couldn't because of store policy , I was extremely disappointed about it, I'm a banana republic card holder, unless I get a fair explanation I'm going to throw your card .

05
Nov

Posted by Don't know


on 11/5/15 at 4:17PM

I have. Just tried to buy a pink stadium cost in petite
Large. And was told I could not. Use my F and F 50 percent discount because I used it yesterday
Yes I did and when I finished that order for a pair of gloves I told the rep that I would
D call back for more F and F items and. She said OK
She never told me I had to order them all at once
I had no idea and find this' policy to be deceiving

29
Sep

Posted by Anonymous


on 9/29/15 at 6:36PM

I sent a payment on August 28th for over $5,000, which has yet to be credited to my account. I faxed a copy of the check to the number given to me by Banana Republic last Friday, and mailed a copy of the check on September 15th and still the payment has not been credited to my account. I've also made several phone calls. Your customer service is in dire need of reform. My next step will be to my lawyers office.

17
Jul

Posted by Emma loft


on 7/17/15 at 8:59AM

When shopping at the shoppes in chino hills bannana republic "Jane" the store manager was extremely racist and offensive when i aske her about a shirt - calling it " Too urban" that i should switch to something more american"- ITS DISGUSTING TO ME SHE WAS EVEN THE STORE MANAGER- I told her "you know what im leaving now how dare you? My nephew is african american . Im sorry that i dress too urban for anyone - NEVER COMING BACK AGAIN.

02
Apr

Posted by Anonymous


on 4/2/15 at 2:53PM

When shopping recently with my wife at the Niagara Factory Outlet stores, salespeople immediately spoke to me, rather than my wife who is obviously the customer. She is a beautifully groomed, well-dressed professional who uses a guide dog for mobility. She is blind, not deaf.



Naturally, my response to �¢â?¬�?What is she looking for?�¢â?¬�? was �¢â?¬�?Ask her.�¢â?¬�?



It is rude and demeaning not to directly address an adult customer. Obviously, this important customer service concept is not being conveyed in the salesperson�¢â?¬â?¢s training or reinforced by store managers.



Please inform me about what action you will take to resolve this problem. Since we live in Niagara Falls, New York, we look forward to a better experience the next time we shop at the Factory Outlet.



Thank you.



Don Fleischman

04
Feb

Posted by dee


on 2/4/15 at 6:16AM

I bought a mens merino wool pullover sweater for my husband 8 months ago he wore it 3 times holes have appeared in 2 diff places ..not worth $75 so disappointed cuz we are very regular customers. Please do not use the same manufacturer I want to protect my favorite store .

08
Oct

Posted by Anonymous


on 10/8/14 at 2:33AM

10/8/14 Effectively reported lost Banana Rep CC to automated system, closing account; replacement CC will be sent.

01
Aug

Posted by Anonymous


on 8/1/14 at 9:51AM

No fax number to contact and lack of communication between the depts make this a tough one.

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