Arby's customer service

Arby's is a quick sandwich chain owned by Roark Capital group. They have over 3,000 sandwich stores around the world. Arby's is famous for their thin-sliced roast beef products. Arby's offers customer service via a toll free number and an online form.

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Customer Service

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Phone: 678-514-4100

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  • Hours of Operation:
    • Mon-Fri: 8:30am-5pm ET
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User Reviews

17
Dec

Posted by Anonymous


on 12/17/23 at 11:58AM

Lady lake Arby's is the worst service I have ever seen we have customers every where waiting for food. We have waited for 45 minutes for our food and many customers ask for refunds and left.They have no one taking charge, no management at all just a lot of excuses.

23
May

Posted by Anonymous


on 5/23/23 at 2:54PM

I ordered an Americano roast beef in the Raton, NM drive thru and was given a beef and cheddar with no receipt. I went back through later and was told nothing could be done. I have had this same experience with this restaurant, # 5776, several times before. I live in Raton, walk with a cane, and use the drive through to get a sandwich to take home. Tourists who use this restaurant drive through probably give our little community a bad name.

25
Mar

Posted by Tomkat


on 3/25/21 at 5:45PM

I had a bad experience with the Arby's in Herkimer, NY about 3 weeks ago. I was contacted by an Arby's rep who said they wanted to make it right and took down my contact info. The lady said they would send me a certificate right away. I still haven't
Received anything, yet Arby's sends me a survey to gauge how satisfied I was. Well the survey wouldn't open, nothing ever came, the original service was atrocious, and you want to know how satisfied I am? Is there any response less than "1"? You all think sending me a sandwich or something when you feel like it is going to resolve everything huh? Screw this, I'll take my damn business elsewhere!

09
Dec

Posted by Stacey


on 12/9/19 at 11:13AM

Myself and several other customers after doing research on the internet can't figure out why your Jamocha shake no longer taste like it used to. It actually taste NOTHING like it did and we won't be buying it again. Not sure when this change over happened but sad that a tried and true flavor is now gone. ☹️ Also your customer service girl was awful and sighed on the phone to me before we even talked!

27
Sep

Posted by akendell


on 9/27/19 at 3:41PM

I took my son to store in Laurel to eat, paid and got food. I got the turkey sandwich medium meal. When I opened sandwich up it looked nothing like picture it look like it had one slice of turkey on it. Upon showing to manager she just got flat out nasty with me and I'm the customer her name was Lisberty at Arby's in laurel. Told me picture is not right and wanted to argue with me, instead of taking care of customer and add a little more meat on bun. I am a service manger for Nissan and never ever would I talk or treat a customer like I was treated. I will never go to that store again. I would like someone in upper management to give me a call 301-760-8790. If you don't have customers you don't have a business

View all 1,451 Arby's customer service reviews »
Customer Service Ratings

Based on 153 votes.

2.8

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Hours of Operation

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Arby's customer service news
Arby's Is Adding Seared Duck Breast To Its Menu In Some Cities

“Bringing venison to our menu also allows us to continue to set ourselves apart from the competition when it comes to proteins,” Rob Lynch, Arby's brand president & chief marketing officer, told USA Today at the time.”You simply can't find this at ...

Tucson Multi-Unit Arby's Franchisee Remodeling and Building New Units

Multi-unit franchisee Irish Beef has been busy remodeling and reopening its Tucson area Arby's locations, to the tune of $500,000 each. Just this week, the multi-unit operator reopened the doors on its third of eight locations scheduled to undergo ...

It's duck season: Arby's serves new seared duck sandwich

Arby's is getting its ducks in a row — literally. Starting Saturday, Oct. 20, the fast-food restaurant chain will start serving a seared duck breast sandwich. The sandwich will only be served at 16 locations across the country in “very limited ...

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