Is Amtrak becoming like the airlines?
Leocha believes the elimination of customer service agents at some stations is an ominous sign. "We are seeing the worst of airline customer service issues being introduced to the railroad experience,' he says. "The Amtrak Board of Directors and ...
Shaken, angry Amtrak workers seek answers to shutdown, relocation
Deep apprehension and no small measure of anger are the prevailing emotions of some 500 workers at Amtrak's call center in Riverside in the wake of the rail company's decision to close the facility. A large assembly of workers, many of whom have spentĀ ...
Amtrak's Problems Actually Extend Much Further Than Recent String of Accidents
“We are seeing the worst of airline customer service issues being introduced to the railroad experience,” Charlie Leocha, president of nonprofit Travelers United, told USA Today. “The Amtrak Board of Directors and Congress have the final say on theseĀ ...