Alaska Airlines and Horizon Air customer service

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Customer Care (Alaska Airlines)

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Phone: 800-654-5669

  • How to reach a live person:
    • Speak "customer service"
  • Hours of Operation:
    • 8:00 a.m. - 6:00 p.m. (PT), Monday-Friday
  • Email:
    • This information has not been added.
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  • Description:
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Customer Care (Horizon Airlines)

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Phone: 206-431-3647

  • How to reach a live person:
    • Just press 0 when the recording starts
  • Hours of Operation:
    • 7:30 a.m. - 6:00 p.m. (PT), Monday-Friday
  • Email:
    • This information has not been added.
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User Reviews

22
Oct

Posted by Anonymous


on 10/22/22 at 10:51AM

I had the pleasure of visiting the Alaska lounge at JFK on my way to Seattle and was greeted by a beautiful lovely young lady By the name of Jackie it was so nice chatting with her before entering the lounge her professionalism and personality were exceptional she is a star employee in my eyes.

01
Nov

Posted by Anonymous


on 11/1/13 at 8:24PM

Paid for First Class for my husband and myself.. Got on and all was great for a whole day of flying from Chicago to Anchorage Alaska we thought . At 8 in the morning, expecting to have maybe coffee and breakfast.. NO.. We got a choice of chicken DINNER or BEEF dinner and salad.. OH ok.its morning but lets eat DINNER .. we both ordered the chicken and it was HORRIBLE. With some dried up brussle sprouts and a tiny spoon full of mashed potatoes... REALLY!!!! Ok.. heck with it, we will have a few beers. and then never got offered another drink or anything.. ( NO we are not big drinkers , loud or , drunk etc.... ) so lets just get some water... Oh ok.. an hour later in FIRST CLASS I get a glass of water that I call to get !! Thanks... Wonder if its worth it to buy the first class. The seats were great though..

09
Aug

Posted by Hana


on 8/9/13 at 9:54AM

I took Alaska Airline from Seattle to San Diego with my kids and the crew where untrained b/c some passengers seat on our seat and I was holding my kids standing almost for 15 mintues with out any help beside the washroom. Another thing when they change the get number after we lined up on 9 they changed to 11 right away, we didn't even see on the screen.

03
Apr

Posted by [email protected]


on 4/3/13 at 8:37PM

Had a letter from Adora Becker dated 2/14/2013 stating that I would be getting a refund on a one-time exception to refund the new ticket I had to purchase due to a medical emergency. To date I have heard nothing about the ticket. Plase advise.



Arleda Broad

15
Aug

Posted by CIndy


on 8/15/12 at 7:32AM

July 12, 2012
My husband and I and twenty other coworkers were scheduled to fly out of Yakima at 6:00am. We boarded the plane on time and flew to the Seattle airport where we had connecting flights to Florida. The plane did not land. The landing gear was down, we were descending, then we suddenly pulled up and the copilot announced that it was a "mislanding". (I have NEVER heard of this) He laughed and said we would try it again. We circled around and then came back to the landing strip. Once again we began descending with landing gear down...Another "mislanding!" We circled around for a third time, and tried again to land...Mislanding! Then he announced we would be heading back to Yakima! Which we did. An hour later, we were told that there was some type of "technical problem" and that the plane couldn't land in the fog at Seattle. Nonetheless, we were instructed to board the SAME EXACT PLANE even though the problem had not been fixed! I felt very uneasy about getting on a plane that couldn't land in the fog, as I felt that my life was in jeopardy if the pilot made an attempt to land and didn't judge the distance correctly. I got on the plane only because I had to get to the conference in Florida with my coworkers, so I didn't want to miss the connecting
flights. SO, we boarded the plane again. The pilot announce that we would "Give it another try" referring to landing in Seattle, and he also said that if he was unable to land the plane, he would fly us to Portland, OR instead. I was unhappy with this announcement as I felt I had no other options but to stay on the plane. Next we flew around MT.Ranier 3 or 4 times because the pilot said that the airport was too busy. Many of us felt nauseous at this point. He then announced that we would try to land if the fog was lifted enough....So, down we went only to pull up again for the FOURTH time! We then circled around and he landed the plane on the FIFTH try. We missed our connecting flights. What should have been a 30minute flight ended up being a 4 hour nightmare. I did not arrive in Florida until 2:00am. (I was supposed to arrive at 4:30pm) So TEN HOURS were added to my traveling day. I missed some of the sessions at the conference the next morning as a result. I have received NO COMPENSATION. My husband and I believe that your airline should compensate us for the fiasco we had to endure. The pilot made poor judgement calls in several ways, and I would hope that this does not routinely occur with flights from Yakima. We live in Yakima.

View all 27 Alaska Airlines and Horizon Air customer service reviews »
Customer Service Ratings

Based on 89 votes.

3.5

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