Find the latest American Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
American Airlines entered the low-fare trans-Atlantic market on Thursday when it announced a new basic economy fare on some of its long-haul flights. American will begin offering the option on some of its trans-Atlantic flights in April, giving flyers ...
American Airlines Flight 5466 heading to Cincinnati was on time and ready for takeoff from Charlotte Monday when it ran into a fight delay. That's not a typo. According to the Charlotte-Mecklenburg Police Department, a ticketed passenger bolted off the ...
Instagram star Jen Selter has spoken out after being kicked off an American Airlines flight on Saturday night. The 24-year-old fitness influencer, who has over 11 million followers on Instagram, uploaded videos on Twitter showing an altercation on a ...
The American Airlines AAdvantage program gets a lot of flak about poor availability of award space on its flights. But here's a good tip: often the best use of Advantage miles is on its partner airlines. That's especially true when booking seats in ...
If you're traveling on American Airlines from Miami International Airport, leave the cash at home. The leading airline is moving to a cashless model at MIA, meaning that any transactions for additional fees, such as checked bags or overweight bags ...
There are a slew of valid issues with air travel that—instead of requiring a public mea culpa from the CEO—could be assuaged by a flight attendant offering some sort of resolution (aside from suggesting customers email someone at Customer Service ...
... or a broken in-flight entertainment system, flight attendants will be able to offer compensation in the form of AAdvantage Miles, the Chicago Business Journal reported. The system will work on tablets that the flight attendants can carry around ...
DODGEVILLE, Wis.(WMTV)-- Lands' End announced Tuesday night they have been selected as the uniform supplier for American Airlines. The Dodgeville based company will use their uniform program to design outfits for employees withing the Flight Service ...
The holiday spirit was in short supply on Christmas Eve for two minor league basketball players who were trying to get to a game in South Dakota. Trahson Burrell and Marquis Teague found themselves being kicked off an American Airlines plane in Dallas ...
So that's the obvious Customer Service issue, here. But there is a logical issue, too. Because unless Teague and Burrell de-boarded the plane with the blankets in hand — which they didn't, having been kicked off and all — I can't see how they could ...
(DALLAS) — American Airlines has apologized to two black professional basketball players who were kicked off a plane in Dallas after a flight attendant accused them of stealing blankets. Airline spokesman Joshua Freed said Tuesday that Memphis Hustle ...
E175 will be operated by Envoy Air, a wholly owned subsidiary of American Airlines Group Inc. AddThis Sharing Buttons. Share to Facebook Share to Twitter Share to Google+ Share to LinkedIn Share to Email. Subscribe. December 7, 2017. Edited by Eric ...
Employees of American Airlines will now have to undergo anti-racism training in the wake of the NAACP issuing a travel advisory in October that warned African-Americans about their safety on the carrier. The implicit bias training is mandatory for ...
American Airlines has reached an agreement with its pilots union over premium pay for some December flights, both groups said on Friday, after a scheduling snafu gave too many pilots holiday time off and sent the airline scrambling to correct its ...
American Airlines announced Friday that “smart luggage” with lithium-ion battery power banks will be banned – unless the battery can be removed if the bag needs to be checked. Smart bags have been gaining popularity for travelers the world over. Most ...
Los Angeles, CA, USA - Mar 29, 2014: American Airlines Boeing 777-200ER take off at LAX International Airport. The registration No. of this aircraft is N799AN. Mackenzie Schmidt. November 30, 2017 12:47 PM. American Airlines is hoping for a show of ...
One of Charleston International's biggest carriers has a Christmas crisis to fix. A computer glitch gave time off to too many American Airlines pilots, leaving the carrier with not enough manpower on more than 15,000 flights in traffic-heavy late ...
A technical glitch has reportedly left hundreds of December American Airlines flights without scheduled pilots — a mistake that, if left unsolved, could imperil the status of certain routes during one of the year's busiest holiday travel periods. The ...
It's not even December, and American Airlines has a problem with its holiday week flights. Due to a failure with the company's pilot scheduling system, “thousands of flights currently do not have pilots assigned to fly them during the upcoming critical ...
"Bad Girls Club" star Natalie Nunn claims an American Airlines employee insulted her daughter and kicked her out of first class ... but our AA sources tell us they're not to blame. Natalie was flying back to Sacramento after visiting family in ...
I also explained that nowhere on the American Airlines website had I seen anything about having to put a car seat in the window seat, or not being able to put more than one seat in a row, and he responded with a blank stare and said, 'Well that's the ...
American Airlines will offer seasonal service from Dallas Fort Worth Airport to Reykjavik's Keflavík International Airport, as Iceland continues to gain popularity as a tourist destination. American is one of several airlines, including budget carrier ...
Later this year, American will reopen a renovated Admirals Club and Flagship Lounge with new Flagship First Dining. More than 500 new team members, including Mandarin- and Cantonese-speaking flight attendants and Customer Service agents, have joined ...
For many Americans, air travel is a necessary way to get where they need to be to conduct business or see their families. For others, it's an exciting chance to explore unfamiliar places and experience new things. But for people of color, it's far from ...
So then perhaps you could hardly blame passengers delayed 24 hours on an American Airlines flight for aiming high in their Customer Service demands. About 300 passengers faced two unscheduled diversions after flight crew on an American Airlines flight ...
In order to pacify almost 300 passengers during their two unscheduled diversions, American Airlines fed everybody a slice of pizza. After flight crew aboard an American Airlines flight from Milan to Miami on Saturday noticed a crack in the windshield ...
The civil rights organization issued an advisory Tuesday cautioning black flyers “that booking and boarding flights on American Airlines could subject them [to] disrespectful, discriminatory or unsafe conditions.” The NAACP advisory argues that black ...
DALLAS — The NAACP is warning African-Americans that if they fly on American Airlines they could be subject to discrimination or even unsafe conditions. American's CEO said Wednesday that he was disappointed by the announcement and that American ...
American Airlines' CEO said Wednesday that he was “eager to meet” with the NAACP, a day after the civil rights group issued an advisory warning black travelers that flying with the airline could be “unsafe.” “We were disappointed to learn of a travel ...
The safety and wellbeing of African American passengers may be compromised while flying with American Airlines, according to a national travel advisory released Tuesday by the National Association for the Advancement of Colored People (NAACP). The ...
The advisory, issued Tuesday, warns that black travelers should “exercise caution, in that booking and boarding flights on American Airlines could subject them [to] disrespectful, discriminatory or unsafe conditions.” The NAACP reports that the ...
On Tuesday, the NAACP issued a strongly-worded travel advisory warning African Americans to consider their safety and dignity when traveling on American Airlines. “The NAACP for several months now has been monitoring a pattern of disturbing incidents ...
The move comes only two weeks after the NAACP Legal Defense and Educational Fund and Muslim Advocates, an advocacy and education group, called on eight of the nation's largest airlines to require anti-bias training for all Customer Service employees ...
The NAACP took the extraordinary measure on Tuesday to issue a travel advisory to warn all travelers, and specifically African Americans, about the apparent dangers of flying with American Airlines. “The NAACP for several months now has been monitoring ...
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"[The agent] said it wasn't an 'elite' sport like golf," McInrue Savage recalled, noting that even after giving the Customer Service agent a history lesson about curling's origins, as well as offering to demonstrate how the brooms worked by unpacking ...
Feinstein said the agent also denies telling McInsue Savage never to fly American again. McInrue Savage has since stuck to her story, claiming that her Facebook message, which has been reposted with the name badge blurred out, is how the experience ...
New York activist Tamika Mallory says she was booted from an American Airlines flight in Miami after a pilot inserted himself into a dispute over her seat assignment. Mallory, a co-chair of the Women's March on Washington, was traveling home to New ...
Casper, the New York City-based mattress company famous for using compression technology to deliver mattresses in boxes, is teaming up with American Airlines to offer new in-flight sleeping products . According to Casper's website, it's “reimagining ...
An American Airlines flight from Sacramento to Chicago had to be grounded over the weekend after a very small but very unwelcome passenger came on board (without a ticket, no less). American Airlines spokesperson Leslie Scott confirmed to SF Gate that ...
The plane, initially scheduled to fly to Chicago from Sacramento on Sunday, will instead fly without passengers to Dallas/Fort Worth International Airport to be fumigated, a statement from the airline confirmed. More than 100 passengers slated to head ...
No-frills flights aren't a big deal when you're traveling domestically — but complimentary food and beverages can make a huge difference on a lengthy, transatlantic flight. According to Skift, American Airlines is looking to introduce a “basic economy ...
For making donations to to American Red Cross, Americares, Airlink, or Operation U.S.A., United Airlines will award travelers with 250 miles for donations of $50 to $99; 500 miles for donations of $100 to $249; and 1,000 miles for donations of $250 and ...
Could it be that a resolution is finally on the horizon for American Airlines' employee uniform crisis? The last we heard, American Airlines flight attendants were preparing to sue over the uniforms that caused some employees to break out in hives. It ...
“Manchester Airport continues to offer a great choice of flights to the USA for the 22 million people in our catchment area with 13 direct US destinations – more than any airport outside of London.” .... to go to my sons wedding had been cancelled ...
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American Airlines recently started working with the nonprofit ECPAT-USA (End Child Prostitution and Trafficking) to enforce corporate policies, train its 120,000 employees, and to provide information to travelers on the issues of human trafficking ...
After months of back and forth, two American Airlines flight attendants, Thor Zurbriggen and Dena Catan, have finally filed a federal lawsuit against Twin Hill, the garment company that manufactures their uniforms. They claim that the outfits are ...
As Flight 759 approached Philadelphia International Airport on Saturday, it encountered severe turbulence that injured seven crew members and three passengers, USA Today reports, though the fasten-seatbelt signs were illuminated at the time. The ...
Flight 759 was carrying more than 300 people when it encountered “severe turbulence,” the airline said according to USA Today. "We are taking care of our passengers and our crew members at this time and want to thank our team members for keeping our ...
