Sam's Club customer service

Sam's Club is a membership only chain of big box warehouse shopping stores. Sam's Club is owned by Walmart and was named after the founder of Walmart. Sam's Club offers customer service by email, phone support and a physical mailing address.

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Customer Service

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Phone: 888-746-7726

  • How to reach a live person:
    • Keep pressing 0 until the recording transfers your call. Took me about 10 times!
  • Hours of Operation:
    • Monday - Friday
      8:00 a.m. - 8:00 p.m.

      Saturday
      9:00 a.m. - 5:00 p.m.

      Sunday
      10:00 a.m. - 6:00 p.m.

      All times Central (CST)
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

14
Aug

Posted by Jane


on 8/14/23 at 7:44PM

Hi, I have been buying members mark dog food for several year. The bag has always had a ziplock closure. This has been my main reason for purchasing this brand. I can't pick up a 35-40 pound bag of this and empty it into another container. I am very disappointed. I'm sure you're just trying to save money, but you already raised the price a couple times, plus , decreased the amount of food in bag in the bags,
Please reconsider and put ziplock back on bag.

Thank you, Jane Keel

03
Jun

Posted by Boomer 6369


on 6/3/23 at 7:57AM

We have purchased Members mark Bacon Crumbles for several years the last three bags we purchased were terrible at first we thought maybe we got a bag bag but they were all the same the bacon crumbles are full of fat and grissle and are inedible what happened to the quality? We would much rather pay more and have our old product back. We have decided to purchase this item from another store The lot number from the last package we bought was lot # 2125. 44 made by Hormel. The quality is terrible

20
Mar

Posted by Sheila


on 3/20/22 at 9:59AM

I ordered 30 cupcakes. Cupcake was good but the icing was horrible. Barely set up in the fridge but to take outside on a reasonably cool morning made the biggest mess ever. It didn't do that before. Has your icing changed? It was a greasy looking mess and hard to eat.

13
Aug

Posted by Bring Back The Pizzas!


on 8/13/21 at 10:09AM

PlEASE BRING BACK THE "TAKE AND BAKE PIZZAS"! Went to our local Sams club this week as we have done every week for several years to pick up our Friday night pizza along with our other weekly goodies and were told that Corporate said to discontinue the pizzas! No one is happy about this, customers or employees, please correct this error and bring them back. Thank you!

28
Nov

Posted by Lizzy18


on 11/28/20 at 8:28PM

We decided to end our trip to the Sam's on Youree dr in Shreveport by going to the deli. I wanted to ask about the pizzas available but the girl behind the counter cut me off mid sentence. I found a manager to report her rude behavior. The manager quickly resolved the attitude problem with the workers. However, the pizza ordered was top with a piece of tin fold that was mashed on it and two hot dogs ordered one of the buns was so hard you could barely eat it. Glad they thought they got by with something. Yes, you did, everyone reading this. If you hate your job so much do us all a favor, quit!

View all 497 Sam's Club customer service reviews »
Customer Service Ratings

Based on 200 votes.

2.7

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Sam's Club hours of operation for locations near you!. You can also find Sam's Club location phone numbers, driving directions and maps.

Sam's Club customer service news
Sam's Club Starts Selling Polish Hot Dogs in All Stores After Costco Removes Them from Menu

Sam's Club and Costco are in a war over hot dogs. After Costco announced the news that they were pulling Polish dogs from their food court menu to make room for healthier items such as acai bowls, organic burgers and plant-based protein salads, the ...

I canceled my order from Sam's Club but they took my money anyway

As a public service, we post the names, numbers and email addresses of executives responsible for customer service at major companies. GO ... First time to USA from BLR, flight cancelled and no rebooking available. Iam writing on behalf of my daughter.

Sam's Club paves path to AI-driven, human-free shopping

ANALYSIS/OPINION: Shopping minus the cashiers — minus the humans, even. That's where retail is headed, in large part due to the Walmart-owned Sam's Club opening of a new technologically savvy store that offers shoppers the option to check out without ...

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