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We had to same problems. We purchased and it would say to download again and we never could get it to work. customer service helped me for over and hour and a half on the phone and then I said listen, I have had enough. She sent me a new pen with the books on it that I had purchased but never could buy more books to download on the pen. It is just a shame that this was so frustrating and my son couldn't play/read with it on Christmas like he wanted to. I would never buy again any Leap products until they get their stuff together.


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