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This is the first negative comment I have ever posted about any service/product. It would be nice to know if Brother management officials ever read these comments and what they do about them.

Yesterday I spent 5 1/2 hours with so-called 'support' and my problem has not been solved. Brand new printer, was working, suddenly isn't. Among other strategies offered by the 'support' team in a far-away place, I was told to repeatedly open and shut the front door of the printer and was repeatedly asked about my toner. The 'support' team kept referring to my pc even though I have a Mac, clearly were just trolling in the hope of punching the right icon [as I could see what they were doing], and had me download the start-up disk three times to no avail. On top of it all, even though I purchased the service plan, I was told that the problem (which they did not solve) was in my computer - no evidence of this, by the way - so I was charged $60. I have never in all of my many years of using computers, printers, etc., dealt with such stunning incompetence. It was a nightmare - still is, as now I do not know where to turn for support. I will never purchase a Brother product again.


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